Johnny's Plumbing

Darren M.

Called them Saturday mourning our hot water was out again this is the second time in a little over a year the unit is 5 years old now they never called back and today is Monday. I did call Herks Plumbing they came out that afternooon Saturday the Tech Brian is awesome found the problem it had the wrong thermal coupler and Bracket assembly it was mickey moused so it was loose and went out again needless to say about a hour and the right part and was working again. Wont call Johnny's again !!

Sheila B.

I have never used this company because was unable to get them to return a phone call. Called twice and no reply at all. Very unprofessional

Brandon P.

The two stars are for the helpful office staff. The gal in the office is very nice, professional, and she was good at calls to and from. Really she was stuck in the middle but did all they would allow to help out. That's about all I got out of this experience. They did not do the job they quoted, than had to battle with them for two weeks to either fix or refund. It's like talking to a brick wall. The owner, Johnny himself, clearly doesn't care about his customers or retaining them for future jobs. I'm all for supporting local business, but this is an example of where I should have gone to the big guys.

Garrett P.

Here is my two cents and why you should start your search for plumbing services elsewhere. First red flag was when I called for an estimate on a water softener install was told that they don't schedule estimates that they would call me same day or the day before. Aren't I the customer? Why do I have to work around your schedule? Second red flag was they called to see if I was available the following morning but I wasn't and would need something next week. They said ok and called back a couple of days later asking if I was still interested in an estimate. I said yes and what do you know suddenly they could schedule something. Weird right? So I schedule for Friday morning between 8am-10am. It was what they had available so I took it and rearranged my schedule. Day of estimate comes and I wait until about 10am and no one shows or calls. So I call Johnny's plumbing and they put me on hold numerous times, clearly unorganized and lost about the days workload. A different woman gets on the phone and explains that the owner took the estimate sheet and went to Oakland for a remodel job. Hey guess what? I don't live in Oakland and from the sounds of it nobody is coming out to provide me an estimate. What a waste of a my time to which there was no apology or effort to make it right for me. Tried to give you my business Johnny but apparently you had more important jobs to work. I will go with a competitor of yours and share my experience with anyone I can.

Amber D.

Horrible customer service. The lady was very rude and gave attitude like she hated or job, or her life in general. Said could get appointment for that day then said they had other calls and couldn't come out until the following day. Ok fine, but don't speak to me like I'm an idiot. Would NOT recommend. If you're 24/7 should always have someone on call or rotating shifts otherwise are you really 24/7?

Matt R.

$200 bid turned into $1200 the day job was to start. While $200 seemed kinda low I was expecting a few hundred $$$ up sell once work started. Lol. Didn't even get to that point. Phone call saying $1200 and it was my fault I misunderstood ""verbal"" bid. They even told me the estimator messed up. Hmm. Verbal contract in CA?? Spoke with owner who told me ""we aren't hurting for business $1200 or nothing"". Nothing it is. Very unprofessional.

Stephen E.

Very disappointed with shoddy work. Customer service is non existent. Didn't even offer apology for having to come back a day later to correct their own mistake. Plenty of other plumbers to call...

Deanna M.

I would definitely recommend this company. Everyone I dealt with was very courteous and the price that was given as an hourly rate was incredibly reasonable. More importantly, there were no hidden fees. The job took an hour and that's all I paid for.

Byron M.

Came out on time. Very clean work. Didn't try to sell me all extra warranty crap. Did extra small stuff I asked for. Will definitely use again

Marty T.

Excellent experience twice. Josh did both jobs. Explained everything and work was professional.
Highly satisfied customer here.