John Smith Plumbing

Philip L.

Used them for a repipe. They were able to come out the next week. Should've taken their open schedule as a clue. Here I am two years later with a leak somewhere in their outdoor run. Called them to see if they'd fix it. Customarily the trades warranty their work for a year after install, so no surprise when they didn't. Hired a leak finder and a plumber to come fix their work. JohnSmith used a sharkbite. Had to replace their connection on a weekend. Do yourself a favor and find professionals.

Julio H.

After attempting to resolve an issue with management three times, I never received a call back, so will have to just pick another plumber for our home needs. Really gave this operation several chances, and it just didn't work out. On our first call we had an RO (reverse osmosis) system that was installed by previous owner. It evidently was outdated, and would have been better (per the tech) to be replaced. OK---we'll pay to have a whole new system in. The first tech who installed took over three hours (other techs said it should have taken half that time), and once finally complete, was still slighty loose at the dispenser. We just dealt with it after having him here for so long. A few weeks later our water leak alarm goes off....it had leaked under the sink. Had to shut it off, call them back out again. Had to have the entire sub-floor in our sink replaced as it had damaged the wood. John Smith took care of it, and we thought the issue was resolved. Fast forward a year ish later, and the dispenser is now barely hanging on for dear life. Called them to come out and take a look at this, as no way it should have issues just a year out. The tech (Chuck) who came out to look at it basically said that this system should have never been installed on our counter top, and that he would talk to the owner/service manager and that person would give me a call. Couple of days went by, no call. So I called and talked to Lindsey (who is always super nice), explained the sitch, to which she said she new Chuck had spoken with the service manager about the issue. Said that the service manager (I believe she said Chad) was on a call, but would relay the message and give me a call back. To this day, still no call back. I'm not going to continue to chase down someone that we paid money to both install, and correct an issue....but will not call us back. Poor responsiveness...to a system the tech said should never have been installed on our type countertop. If it shouldn't have been on that countertop, they should have recommended something else. Not very good service, and as you can see, not very good at following up either.

Barbie C.

Best service around. Dylan very knowledgeable, very professional and completed the job with satisfactory results. Would recommend highly!!!!

Mary M.

I have been very happy with the work they have done. I have used them several times. Very professional company. I highly recommend this company. Charlotte Champion

Leopoldo M.

In all of my years of dealing with businesses, I've never been treated as rudely as by their service manager Jeff. I used John Smith for a plumbing job as part of a restoration project. They installed a new tub, but did not level it. I called to explain we had this done early, but because of the restoration project timeline caught it more than 30 days after installed. Jeff's response was, """"CONTACT YOUR WARRANTY COMPANY WE NO LONGER DO business WITH THEM THIS CONVERSATION IS DONE I have OTHER THINGS TO DO"""" in an angry voice and hung up on me.

Virginia C.

John Smith Plumbing was great. I got a text when Scott was on his way and he arrived in the 2 hour window I was expecting him. Scott and his technician examined, diagnosed and fixed the two toilets I was having problems with in 25 minutes. Scott took the time to explain what was wrong, how he fixed them and, for one, what my options were moving forward. Scott was so patient and knowledgeable. He also did not pressure me to make a big ticket decision on the spot. I would highly recommend Scott and John Smith Plumbers company. I am grateful that I called him.

Joe T.

I called Johnsmith Plumbing to handle an emergency. They said they were booked but since it was an emergency they would work me in. They came out that afternoon and took care of the issue. Thank you for the Great Job and Service!

Eric J.

Shower and vanity replacement. No permit was pulled, no float test, no inspector to check anything. Shower not even on all sides, wrong screws were used in some places, boards were not put in between the wall and shower leaving open space. Huge gap between the pieces of shower. Quality poor and now I can't get it finished due to the problems after install and permit being rejected.

Hank H.

JohnSmith represented itself as qualified and licensed HVAC contractor in June of 2018. While in the process of developing an estimate for installation of a new Trane system JohnSmith in August of 2018 asked for $1,900 to pay an outside engineering firm for specifications on a condenser mounting structure. The amount was paid, but the engineering was put on hold as we discussed alternatives to the equipment proposal which might affect the specifications. JohnSmith advised in January of 2019 they were no longer in the HVAC business and therefore could not install a system. I asked for a refund of the $1,900 for the engineering specifications that were never developed. JohnSmith has refused to make the refund. What kind of company treats a church like this?

Bruce B.

I never typically leave reviews but my experience was so horrible I just had to. My kitchen sink was stopped up and and when I ran the dishwasher it would bubble up in the sink. My landlords normal plumber was tied up so he asked us to contact another plumber to come out. My husband called John Smith plumbing and they sent out whom I believe was named Ron. The first thing that upset me was that when I got home this man was in my house with my 80 year old mother with no mask on. He had both the kitchen and bathroom in complete disarray. He had totally taken apart the p-trap in both my kitchen and my bathroom, everything was everywhere! He had broken the p-trap in my bathroom. The whole kitchen was apart. He told me he wouldn't charge me if I went to home depot and got the parts and put everything back together. He acted like he was doing me a favor. I explained that my husband was out of town and I couldn't do all of that so to just go ahead and charge us as my landlord was paying the bill anyway. At that point he got Furious and stormed out of my house mumbling that it was going to cost me $375. He did return from home depot and put the p-traps back together. Of course there was still a stoppage as I had already explained to him that when it happened before the plumber had snaked the pipes from the roof. At that point He asked me if I had a snake as he didn't have one with him. He then produced one from somewhere. He asked if I had a ladder. SO basically he came to a plumbing call with no materials for the p-traps, no ladder and no snake. He was very rude to me and even made the comment """"well you can check the bathroom or not check it. Its your sink."""" When it came time for payment I explained to him that the payment was coming from my landlord who lives down the street and while my husband was trying to get him on the phone he stated that he wouldn't leave without payment because """"that's the way it works"""". I paid him and he said he would be back to """"dig my yard up to fix the pipes"""". There's no way I would let this man back in my house to do ANYTHING. When I went back into the house he had left a garbage can full of nasty water that he had gotten out of the sink. He did not clean up anything that he had pulled out from under either sink. He didn't put the ladder back where he got it. This was a horrendous experience and I will never ever use John Smith Plumbing again. I see from their reviews that I am not the only one with issues. This man was a nasty rude individual that I don't even think knows how to tie his shoes let alone fix any plumbing issues.