John Owens Services

Valerie L.

Mike was so helpful in getting our hot water heater replaced. He at first spent all day trying to save us $ by fixing it. When that didn't work he came back the next day with a replacement. They didn't charge me for parts and a whole day of labor when he tried to fix it. He was there exactly when he said he would be and very polite and competent. Highly recommend their service. I need to get them back to service my furnace every year.

Robin O.

Called me on a cancellation and arrived on time. Quickly assessed the problems of an attic furnace, made repairs and performed a quick service of the unit. A wee bit pricey for the work but I was not unhappy to have heat again...

Leah M.

I was so impressed with John Owens Services! It is probably the most professional home repair services I have ever used. They give you a 2 hour window for the repair and stick to it. They also text you and your tenant when they are on the way. They diagnose the problem and call you with the cost to fix it. Best of all, they don't price gouge you! Highly recommended!

Tracy M.

Our furnace broke down the week before Thanksgiving. With company on the way we were anxious to resolve the problem. The staff at John Owens worked with us to get a new furnace installed just in time for a warm and cozy Thanksgiving. Chris, Danny, Cesar Alex and Nicole moved mountains to get the install completed. A big thank you to all of them. They were friendly, helpful, professional. The job was completed to perfection and the job site was spotless when done. I cannot say enough about the fabulous service I received.

John S.

I had John Owens install a wall heater. No major problems...some confusion about exact location and billing. I called and John personally came out to inspect the installation and explained things to my satisfaction. The installer, Max, was great. Heater works very well. I would use him again.

Rick P.

Outstanding service. Chris arrived and diagnosed our heating issues in minutes unlike another company we had used. Professional all the way. This will be our go to company in the future for any heating and or A/C issues. A big thanks.

Penny H.

Furnace went kaput on an October morning! Husband called several places, but only John Owens Services were able to come out to San Anselmo the same day. Chris arrived to give my husband an estimate. He was friendly, knowledgeable and professional. We liked his estimate and went with them. The next day CHRIS and GABE came out to replace our 1970's 100K BTU furnace with a 80K more efficient unit. Both of these young men were friendly, professional, and efficient. Thank you! We have heat!

Lorraine H.

I tried to schedule a visit as my heater quit working and needed an appt ASAP. I was told the soonest they could come was in a couple days and I asked them to hold the appt. in case I could not find someone sooner and I would call them and let them know ""IF"" I got someone who could come sooner. They agreed to hold it and since my experience with service in general lately leaves a lot to be desired, I texted the gal who contacted me to confirm the appt. and I was told it was given away because someone tried confirming with me yesterday and got no response. I had no texts or VM's from them so that is pure BS. I went down and looked at the unit and noticed a sticker from a company who had serviced it before and called them. Got an appt today without the 67 dollar diagnostic service fees, etc. Good customer service has become a rarity these days, you chase them instead of companies doing their best to help potential clients. I miss the old days when people actually cared.

Mark G.

We recently had a water heater that gave out and needed replacement. After getting one or two bids that were poorly broken down I was referred to John Owen Services by a friend. We live in a well maintained craftsman in Mill Valley and we are meticulous about doing things right. The appraiser who came to our home did a good job reviewing our situation and gave me three different solutions from tank water heaters to an on demand solution describing pros and drawbacks of each. An appointment was made and the next day Temo the technician came to install

Temo was on time and detailed. He called and made sure I was kept abreast of progress and new hot water heater installed.

Because of having such a good experience I decided to book an appointment to have our furnaces looked at with winter ahead. The following day they were inspected and serviced by a different technician. Over the weekend I had an issue with a fan that did not reset on our furnace. Because of having Temo's cell I called. He immediately took an interest in helping me out even though he was not the one in charge of furnaces in the first place. We trouble shot on the phone and realized someone would need to come Monday. Appointment set and problem solved. Temo is an outstanding employee and I would recommend John Owen Services because of the great work and professionalism that was shown by his employee

Jennifer S.

My technician, Chris Burke, was prompt, professional and very informative. He showed me pictures and walked me through everything he found during the furnace and AC service. He didn't try to up-sell me on anything and was very forthcoming about the condition of our equipment. I would definitely recommend John Owens Services to a friend!