John Nugent & Sons

Tucker H.

After 13 years, the old HVAC was getting ready to give up the ghost. Rather than waiting until it dies (probably on a screaming hot day of course), we decided to act preemptively. After getting quotes from Nugent, Snells, and Vernon, we ended up going with Nugent in the end. Their quote came back WAY under Vernon (~30%) and was competitive with Snell, but they got back to us faster and could do the installation faster. When the installation came, the techs were prompt, worked quickly and quietly (at least as quiet as ductwork can ever be), and used dropcloths liberally so there was no cleanup required after they left. Additionally, they managed to get everything in and out of the house without dinging any walls, which is more impressive than it should be based on our previous experiences with household work. The only thing that kept me from giving a fifth star was that getting quote took a day longer than it could have, and that they had to come out a second time before the installation because they had to take a couple extra measurements.

Overall we had a good experience with John Nugent & Sons, and I would happily use them again next time we have some HVAC work done.

Adelaide B.

Although the people at Nugents are very nice, their performances are poor. They installed for us a brand new dual furnace/heat pump system 24 months ago, and it finally worked properly after dozen of visits of Nugent's technicians. Four thermostats later, relining, etc. it is nowt heating/cooling properly. Do not go for Nugent unless you are very patient....
We had another system installed by Petro almost at the same time, it has been working great since the beginning. Never serviced, just working, and silent!!!

John L.

This service provider has gone downhill in a big hurry. I've been using them for a good many years but no more. Several months ago I agreed to a service and they simply never showed up. Again, I called with a simple question prior to booking the service and never got a return phone call from the rep who didn't have the answer and was to call back. They're making a staement here and it is that they don't need your business.

Paul H.

I asked these guys to replace a kitchen faucet. I provided the faucet. They refused to give me an estimate beforehand, but I was in a squeeze, and told them to go ahead. The job took less than an hour, and I was charged $253!! With these rates, they should have looked over my will while they were at it.

I will never, NEVER, do business with these guys again

Thomas B.

I used their service for an AC repair in the past. They failed to arrive on day one as promised, but ultimately resolved the situation by coming when I was available. They performed their work as promised and ensured the area was clean when finished. Their cost was typical. I never gave them permission to use my email address or contact me again via email.

However, in September 2012, I received an email from them with a viewable CC: to nearly 30 customers (including their full first and last names) to advertise a promotion. I could not believe my eyes that she disclosed the names of so many of their customers in an email! Of course, I immediately responded asking them to cease contacting me in the future.

Service: okay
Protecting their customer's privacy/common sense: major fail!

Beware!

Pat E.

Went great from the beginning. We called several top rated companies on Angie's List this Labor Day holiday morning because our central air conditioner began blowing warm air last night. The others did respond within a couple of hours but I got Dave, the HVAC technican, himself on the phone right away when I called, so by the time all of the others called back I was already expecting Dave.

He was the tech on holiday duty and was able to come over after his next call. We liked him right away. He was very professional and extremely knowledgeable. Since we were all big dog people, we had a nice chat about that before he took a look at the outside unit and immediately came inside and diagnosed and fixed what turned out to be a simple problem. He also educated us at length about various aspects of our central AC and furnace, as well as the dehumidifier we planned to buy, and what to look for in the new units we will eventually need as well as the price to expect with the various options. We appreciated this information and feel that we got a lot for the money.

We really appreciated 1) that Nugent had such great availability on the holiday and was so quick to respond, 2) the very competent technician who was great with our dogs and genuinely interested in educating us on our HVAC systems, and 3) the reasonable price for emergency service on the holiday...We just found our go-to company for HVAC services and will no doubt use them for the eventual replacement of our heating and cooling units.

David W.

We used John Nugent and Sons to look at some air conditioning issues we had been having with our primary home and one of our rental properties. The company sent over a junior tech who was unable to properly diagnose our issues and had no solution other then topping off freon in the units and suggesting that I replace the thermostat. We called back to the company and complained to the service manager who was good enough to send back a more experienced tech who was able to actually help us with the problems.

That was fine and I didn't have a huge problem staying on top of the technicians but then we experienced another issue with our second rental property. We called them back and the technician stated that the whole AC unit had to be replaced. We asked for an estimate and never heard back from the company. Between having to stay on top of the company to get the appropriate level of service and the lack of follow through and communication, my suggestion would be to look elsewhere.

Irene E.

Update: On July 9, 2012, two Nugent technicians arrived to address the two issues with the HVAC system. To Nugent's credit, the service manager also offered to address the issues on Saturday, July 7, but we were out of town. It was very nice for Nugent to offer to work on Saturday to address the issues.
Ultimately, the two recent Nugent techs who evaluated the system did miss one of the two issues - i.e. the second issue identified by the independent second service tech. When the service manager was advised of the second issue, he immediately added it to the repair list and did not dispute the second issue. Thus, Nugent will resolve both issues. The review above remains true, but Nugent has worked to resolve. The problem with the service was the initial response - i.e. Nugent should have been eager to resolve what was an urgent problem without four calls and some anger on my part.

Jeanne B.

Didn't know how to do a star rating when there was no actual service rendered....anyhow:
Was looking to get a new AC system, they never called me back with the promised estimate/proposal and the woman who handled my call was incredibly rude. Went with an Arlington staple for Heating and Air.

LB O.

I was very pleased with my experience with the heating/ac techs, and have used them several times for various issues. The first time they saved me more than 5000 when another company tried to tell me I needed a whole new heating and cooling system when really all I needed was a clog to be removed from the condensation pipe. Therefore I thought I was dealing with a great and honest company.

The plumbing experience, however has made me rethink ever calling them again. The biggest variable of how you will feel about your service is the technician you deal with. Troy was unprofessional and told me how difficult the job was and how much he hates doing it (it was a leaky faucet) because he would have to take the sink off of the wall. Isn't that why you hire a plumber? Didn't instill a whole lot of confidence. Long story short, I should have trusted my instinct and hired another plumber that doesn't mind doing what he was hired to do.

If your looking for AC help, they're great. If you need a plumber, find some one else.