John Henry’s Plumbing Heating Air Electrical

Mike S.

Dislikes:
1) They called at 6:15am showed up at 3pm. Girlfriend waited all day.
2) Very overpriced ($301) to replace a $20 shower valve cartridge and approximately 30 minutes labor. But to be fair he stated the price up front and my girlfriend accepted. If I would have been home I would have turned him away. I should have done it myself.

Likes:
1) Job was done correctly and works properly so I gave an extra star.

I won't use John Henry's next time.

Justin D.

We had a sewer backup in our basement. Called John Henry's and they were there within an hour or so. The technician was very knowledgeable, friendly, and professional and immediately knew what he needed to do to fix the issue. He was able to clear the drain rather quickly and restore service. Since this was an emergency, the price was as expected but the quality of service and timeliness was worth it.

Angela M.

Called and was told Plummer would give me an estimate before starting and there was a $50 service call fee. When Plummer arrived he said he had no idea what the cost was. He was very slow and struggled to move due to his weight. When he was ready to leave, 27 minutes later, he told me it was over $200.

Dustin C.

Set up an appt for monday, person said gary would be here 9-930, then got a call on Monday telling me he couldnt make it but somebody else would come SOMETIME today, i asked for a 1 hr notice as i work nights and needed to sleep, i told the caller exact instructions on what we needed and did not require an in house visit. My wife got a 25 min notice and since she was out of residence, didnt have time to make it back. I was already in bed sleeping so when doorbell rang it took me a few minutes to respond, by the time i got up and went to the door he was gone.

Horrible customer service, will not call again. It was a $6000.00 project, guess they dont need the money.

Joshua G.

Adam knew what he was doing and kept me updated on the pricing as the project went on. The pricing ended up being lower than the estimate and everything looked and worked exactly the way it should.

Drew U.

I have an older house and live in a neighborhood with lots of trees. It's pretty common for our sewer line to get blocked up due to tree roots. When this happened recently, I knew exactly what was wrong and gave John Henry's a call. I asked them for a quote over the phone. The lady just said they had a $50 diagnostic fee and that would be applied toward the service if we chose to have them do the work.

The technician came out a few hours later. I told him I just needed the tree roots cut out of the sewer and wanted and estimate. He looked at it and said the exact same thing: $50 diagnostic that they would apply to the hourly rate of $95.

He first walked into my house at 9:10 and finished up work at 10:15. He then ran his tools to the van and came back in to get paid. He did not show me an invoice, but told me it was $178. In a moment of stupidity, I didn't question it. I just wrote the check without thinking. He then left, but sat in his van in front of my house for almost 20 minutes.
Later that day I contacted John Henry's for a detailed bill. They said their GPS showed the van was at my house for 1.5 hours, so they were charging me for an hour and a half or labor.

When the technician was done he just casually mentioned that my t cone plug wasn't sealing super well so he had replaced it for me. He never asked me if it was ok and since he was so casual about it I assumed it was something they were maybe throwing in for free.
Turns out that little plug was $25.66. I found the EXACT some plug on amazon for $12, and I'm sure they don't pay nearly that amount for theirs.

In conclusion, the guy basically took a break in front of my house once the service was done to apparently run up the clock. Also, they installed a part that wasn't absolutely necessary, without asking me then charged and insane amount for it.

I contacted them with my concerns and they said they felt the charges were fair. I've used John Henry's in the past for some major things: new AC, heater, and water heater. They have now lost a customer for life.

Mike E.

Most expensive people in town to do any plumbing want to charge me $500 to connect my bathroom sink

Anneliese K.

We always go to John Henry's for plumbing, a/c and such. We switched to them about 6 years ago and never looked back. They installed and service our dual a/c systems, our water heater, our furnace, cleaned our ducts. Their personnel are helpful, friendly, knowledgeable and professional, and pleasing the customer is their top priority. Really a model company for how to run a reputable business.

Marilyn M.

A/C goes out on one of the hottest days of the year and John Henry's saves the day. From Leanne taking my call and being so helpful and positive to Weston being considerate and professional, explaining everything as he made the repairs, I was well taken care of. No surprise that they have earned the BBB Integrity Award . . . twice.

Karen W.

Chris was polite and did the best he could. We have pending issues.