John Henry’s Plumbing Heating Air Electrical

Max M.

Do not do business with these people.

Two years ago, they came out to snake our upstairs tub. They broke the pipe, causing a major leak that destroyed the ceiling of our living room, which is above the upstairs bathroom. They blamed the old pipes. But before they snaked it, I asked them if it would do any damage to the pipes.

They said, ""we're pros. We know how to be careful.""

That evening, thinking all was well, my wife and I look up sitting in our living room and water is pouring forth from above!

John Henry's refused to own up to it... having me in their grip, I paid them to repair the damage, then had to have the ceiling repaired (including new plaster and taping etc.).

They promised that the tub would no longer have drainage problems ""because of the new technology of our piping system.""

The tub backed up again. I called to tell them that I wanted them to come and fix it and reminded them of the promise.

The tech came (a lovely young man--I don't hold him account; even tried to tip him for his time--) but he said I need to pay the service call and pay for the snaking.

I refused, citing the promise that they said that their work was so good that it wouldn't get backed up.

(oh, I forgot to mention that they nicked the tub in a few spots and since the finish has slowly pealed away).

Just got a bill for the service charge, which I was told I wouldn't have to pay.

I called the accountant and they insist that I should pay for the service call.

Not gonna happen.

Luckily, Select Plumbing is right upstairs now fixing the problem.

Wish I had called them in the first place.

Cathy B.

I contacted John Henry Plumbing to repair a problem caused by a RotoRooter employee. Originally I hired RotoRooter to unclog my main sewer line because I had used them the last time I had a clog. The employee was polite but seemed a little disgruntled. He did not use a camera to diagnose the problem instead he just inserted his auger line. The auger line became tangled in the main drain and could not be dislodged. The employee said that RotoRooter would send out a professional to look at the problem. I waited but no one came instead I received a call from RotoRooter saying that it would be between $6000-$8000 to make the repair without even coming out and looking at the issue. I freaked out and called John Henry Plumbing for a second opinion. I spoke to Matt, who was home sick, and he explained what needed to be done. They were able to use the camera and saw that the RotoRooter auger line was tangled around an auger line that had broken off in the main drain. They provided an estimate of $3000+ and explained what they would need to do and why the price could vary. Matt expedited my job to the next morning at no extra cost. Matt and his crew arrived right on time and began working immediately. My brother-in-law said that he'd never seen such an expert excavator, you could not tell that a repair was done except for the new clean outs they installed. The final cost was within the original quote and I had working bathrooms. After having a very bad year, John Henry Plumbing and Matt went above and beyond to help me out and I can't express enough gratitude. I would highly recommend John Henry Plumbing/HVAC to anyone interested in honesty and integrity.

Derek W.

What I thought would be a stand up company without the B.S turned out to be just that. They came and installed a whole house humidifier which I asked for and was fair price and good job. But before it was over, of course one of the guys wanted to be a sales man. I get they should make suggestions..but ONLY if u need it. Well one kid said that my air duct looked really dirty and should do a whole house duct cleaning. Well I wasn't sure but why would he straight up lie. So I let them talk me into doing it, figuring with babies, it's a good idea for good air. When they were finished, they had the machine outside and I asked to see what they collected that was ""really dirty "" in my ducts. Yeah, you could fit what they got in a cereal bowl. Man I was pissed ! So expect John Henry guys to con you into things you don't need. I should have called them and complained to get my money back for lying to my face. They know I'm a disabled Vet that doesn't have much income to throw around. I expected better from them and I wasted my money. Beware

Mike S.

Dislikes:
1) They called at 6:15am showed up at 3pm. Girlfriend waited all day.
2) Very overpriced ($301) to replace a $20 shower valve cartridge and approximately 30 minutes labor. But to be fair he stated the price up front and my girlfriend accepted. If I would have been home I would have turned him away. I should have done it myself.

Likes:
1) Job was done correctly and works properly so I gave an extra star.

I won't use John Henry's next time.

Justin D.

We had a sewer backup in our basement. Called John Henry's and they were there within an hour or so. The technician was very knowledgeable, friendly, and professional and immediately knew what he needed to do to fix the issue. He was able to clear the drain rather quickly and restore service. Since this was an emergency, the price was as expected but the quality of service and timeliness was worth it.

Angela M.

Called and was told Plummer would give me an estimate before starting and there was a $50 service call fee. When Plummer arrived he said he had no idea what the cost was. He was very slow and struggled to move due to his weight. When he was ready to leave, 27 minutes later, he told me it was over $200.

Dustin C.

Set up an appt for monday, person said gary would be here 9-930, then got a call on Monday telling me he couldnt make it but somebody else would come SOMETIME today, i asked for a 1 hr notice as i work nights and needed to sleep, i told the caller exact instructions on what we needed and did not require an in house visit. My wife got a 25 min notice and since she was out of residence, didnt have time to make it back. I was already in bed sleeping so when doorbell rang it took me a few minutes to respond, by the time i got up and went to the door he was gone.

Horrible customer service, will not call again. It was a $6000.00 project, guess they dont need the money.

Joshua G.

Adam knew what he was doing and kept me updated on the pricing as the project went on. The pricing ended up being lower than the estimate and everything looked and worked exactly the way it should.

Drew U.

I have an older house and live in a neighborhood with lots of trees. It's pretty common for our sewer line to get blocked up due to tree roots. When this happened recently, I knew exactly what was wrong and gave John Henry's a call. I asked them for a quote over the phone. The lady just said they had a $50 diagnostic fee and that would be applied toward the service if we chose to have them do the work.

The technician came out a few hours later. I told him I just needed the tree roots cut out of the sewer and wanted and estimate. He looked at it and said the exact same thing: $50 diagnostic that they would apply to the hourly rate of $95.

He first walked into my house at 9:10 and finished up work at 10:15. He then ran his tools to the van and came back in to get paid. He did not show me an invoice, but told me it was $178. In a moment of stupidity, I didn't question it. I just wrote the check without thinking. He then left, but sat in his van in front of my house for almost 20 minutes.
Later that day I contacted John Henry's for a detailed bill. They said their GPS showed the van was at my house for 1.5 hours, so they were charging me for an hour and a half or labor.

When the technician was done he just casually mentioned that my t cone plug wasn't sealing super well so he had replaced it for me. He never asked me if it was ok and since he was so casual about it I assumed it was something they were maybe throwing in for free.
Turns out that little plug was $25.66. I found the EXACT some plug on amazon for $12, and I'm sure they don't pay nearly that amount for theirs.

In conclusion, the guy basically took a break in front of my house once the service was done to apparently run up the clock. Also, they installed a part that wasn't absolutely necessary, without asking me then charged and insane amount for it.

I contacted them with my concerns and they said they felt the charges were fair. I've used John Henry's in the past for some major things: new AC, heater, and water heater. They have now lost a customer for life.

Mike E.

Most expensive people in town to do any plumbing want to charge me $500 to connect my bathroom sink