JMS Express Plumbing Burbank

Juan C.

I called JMS and was really happy with the work and professionalism that Alex has done in my bathroom .

Speaking with him the first time on the phone he was very patient with me in finding out what my problems were and gave me a few great suggestions. He never tried to up sell me on things I did not need or overcharge me which I found to be great to start off in the New Year.

Arriving on site he was on time friendly and did not waste any time doing the work, checking his work and cleaned up area when he was done .

Thank you JMS and Alex for coming to the rescue when other companies have let me down.

Lee W.

Keep a very close eye on the work of JMS Express Plumbing while they are doing the work, or you will end up with not only a lot of damage but will also not be able to park cars in the parking spaces any longer, after spending a massive amount of money!!

Sigal A.

Working with this company was a great experience. They gave me an estimate without any hassle and performed the work as expected and at the estimated amount. I had a few questions when they were done and the team leader, Alex, answered my questions thoroughly and professionally. I recommend this company to others.

Cindy L.

Honestly wanted to like this company because my neighbor recommend them. Everything was fine but I think there was some mis-communication on the companies end.

We had some clogging issue with our toilet and some leakage around the rim of the toilet that needed sealing. They came and snaked the toilet/ran a camera into our plumbing lines but said they'd recommend hydrojetting our lines as well. They offered for an all inclusive discounted price $600 if we went with the hydrojetting as well. So we took the offer thinking everything would be fixed for that one price we agreed on. They came the next day to hydrojet our plumbing lines, but didn't seal up our toilet rim as discussed the first day. We contacted them after asking if another guy will come out to fix the last portion but they insisted that sealing the toilet was not included in the original deal. After some back and forth they agreed to come out again if we pay $90 them for coming out to our house again.

We just feel like there was a misunderstanding or something because we were pretty sure that the technician said that they will fix the whole problem for a fix rate of $600. But I guess not.

Mister F.

Best plumber I have used in many years. They unclogged our entire exterior drainage system when 3 other plumbers said we would have to rip up our entire slate pool deck and install new pipes. Totally honest and very dependable. I've found my plumber for life!

Janet M.

Disappointing. I had a good experience before but not this time. And it was the same tech who did the work.

I just bought my home. My refrigerator water was not hooked up (there was a line, but the previous owner didn't connect it). The tech connected the line but it still didn't work. He eyeballed the connection and ran his finger over it saying ""there's water there"". Then suggested that the refrigerator was probably broken.

He installed a new kitchen faucet for me as well. In fact, it was the exact same model as the one he installed in my previous home. When he was done I noted that it seemed odd that the handle was on the left and not the right as it had been on the other and on diagrams. He assured me it was correct because the manufacturer logo stamped on the faucet always faces front. I mistakenly shrugged it off and thought I must have been misremembering. After he left, I pulled out the installation guide that came with the faucet, and saw the handle should have been on the right. I immediately called and ask if he could return to fix it (just a few minutes had passed). I was told they check and call me right back. After about 20 minutes I called again. The person on the phone argued that it had been done right. I said I would take a picture and email the diagram as well as the product image from Home Depot's website (where I bought it). After much back and forth, they finally agreed to send a tech back out to fix it. Then said there would be another fee. When I balked at that, they finally backed down. It was truly a disappointing experience - especially when it was so positive before. I found another plumber who fixed the refrigerator line in the wall.

Kimberley P.

Have used their services twice, a sewer pipe replacement last year and a new water heater this week. I have found "" my plumber""
From Teresa in the office, to Alex on the road , to the crew who did the work, TOP NOTCH!
Good people!

Thanks!

Cory B.

left word on a Saturday for time sensitive Service, got someone at their call center who said they would have a technician call me right back.

Received a callback 48 hours later...
By then of course I'd already hired somebody and had the problem fixed.

It may not be important to larger companies - but if they're going to have their answering service say that someone will call back promptly - it seems they should make it their business to do so...?

Naomi O.

JMS started out with a single project - relocating my laundry center and adding a 220 line for the new laundry- but I quickly added flushing my tankless water heater, removing my old floor furnace, trenchless repiping the sewer line in my front yard, and even painting a hallway and they did each very well. Price was fair, Joe responsive and each of his workers were competent, neat and cleaned fairly well after themselves. They do good work.

Lorena C.

JMS is awful. They sent out a technician right away, which was helpful but that is the only positive thing that I can say about them. Once there, he immediately began up-selling me drains and major work quotes without having inspected the issue with the camera. Once he looked at the camera, he said he couldn't snake it because it would cause more damage. He took my money and left with the issue unresolved and no quote on how to fix the problem. I was contacted by the office staff and they assured me they would contact me with more information, but they never did. The day after they came to my house, we had crappy water all over our floors. Thanks, JMS.

I called another company and they were able to snake the line, like JMS should've done. And they discovered the source of the issue-which is what we hired JMS to do. The job is significant and will be completed by this other company. I'm glad JMS provided such awful service because I wouldn't have gone with this other company. Its shameful that JMS charged sooo much money (more than just the service fee) to do nothing and to quote nothing.