Jim Dorsey and Son

B W.

I'll start by saying I had another company out here 3 times (after a bunch of no shows, late visits, and cancellations on their part) and they couldn't figure out the issue but certainly charged me for coming out. I decided to look for a new plumber and came across Jim Dorsey and Son and they blew away my expectations.

The plumber was here on time and got right to work. I was asked a few questions to get the lay of the land and within minutes, he had diagnosed the issue. After confirming with a Navien technician over the phone, he corrected the issue and I've had hot water every single time I've called for it and the Navien has stopped erroring out. He was here for less than an hour and resolved an issue that lasted since the end of winter that the other company couldn't figure out.

I also want to mention the lovely woman who scheduled my appointment. We played some phone tag (My fault; not hers) and she always left a pleasant message. She got me on the schedule when I needed her to and confirmed all my information (name, address, phone number, window of service, etc). This might seem like a small thing but with the company I used previously, this never took place. Little things like that make the customer experience a lot better.

I wish I had their names so I could give them a personal shout out! I'd give them 10 stars if I could. Great job!

Rob R.

I shopped around for the most qualified plumbing, heating and AC contractors around and I settled on Jim Dorsey and Son. My project was pretty comprehensive and his team was at my house for about 4 days. They replaced all the heating, installed new central air and an on demand gas water heater. These guys are as professional as you will find. They also kept my house clean and were timely and polite. I wholeheartedly recommend these guys.

Terrence N.

If anyone feels that they are just a worthless number in life to companies that you need service from, then just hire Jim Dorsey and Sons plumbing and find out that you are 100% right.

I can't believe that I have to give 1 Star. I would give this company and its management a Zero for everything that I was put through today. Their scheduler forgot to add my appointment to the calendar which was made a week ago whis is affecting the sale of my home and they could care less. I rescheduled because I thought that I was out of options. In knowing that I was in a desperate situation, they were still going to charge me the $40 Show Up fee even though I had to reschedule because of their error. Unbelievable lack of empathy for potential customers. However, according to their manager, if you signed up for a service plan, you would receive better treatment and more prompt service in case of emergencies.

luis a.

Best service. Always responsive and available for any emergencies. Thank you

Ronald A.

THE BEST ....service and price hands down. Thanks guys ! On time as scheduled and my wife handled everything from A-Z.

Michael R.

Never returned any of my phone calls after gave estimate. Josh was polite but terrible follow thru, After five calls and two e-mails, gave up chasing them. Was very disappointed. Wouldn't recommend . One star was the lowest I could go.

Marquis J.

1st time homeowners here and boy did they catch a sucker. 1st winter in house my compression tank went on my furnace. Guy comes out recommended that this that this and that also needs to replace on a 2 year old furnace and it would cost 1300 bucks. After calling his bullshit and cutting stuff out he charged me 700 bucks to replace the tank and a valve and was gone within an 2hrs. He spent 45mins working and trying to bull me over and 1.5 hrs in his truck waiting for dispatch to give him a quote. Next time the come back we ran out of oil and the furnace was locked out. The charged us for an emergency when it was 80 degrees out. We were no emergency for heat. Guy was here 20 mins bled the line and replaced the filter and charged us under 200 bucks. I'll pass next time

Bill D.

Prompt, very courteous, neat, clean, and straight talking. No surprises on our job. I felt they were a little pricey but the financing options worked well for us.

Andrea V.

I have to say that I have been very pleased with the service I get from Jim Dorsey and Son. They are professional, honest, get back to me right away and helped me recently with a water heater issue I was having. I got air conditioning installed by them back in 2010, and I have referred them to other clients, who have also been pleased. I would definitely recommend for any plumbing/heating/Air Conditioning needs. Professional, neat, and reliable!!!!!

Sean M.

I had scheduled an appointment for 7am with Josh Dorsey, given him my contact information etc. On the morning of the appointment I woke up an hour early, fed my 1 year old child, took a 2 minute shower, passed off my child to my wife who had to go into an work an hour late in order to bring my son to day care... etc.. You know, all the typical sacrifices people have to make in order to make sure they arrive at an appointment they've made. What happens when I arrive? No Josh Dorsey. I waited for 45 minutes... no Josh Dorsey. I tried calling and only got an answering machine. Did he make an attempt to call me to let me know he'd be late or wasn't going to be able to make it..... NOPE!

Totally unprofessional shop. Don't waste your time with these people. Maybe they show up and do decent work at a decent price, but you could also end up wasting your time/money on a completely unprofessional individual. Look elsewhere.