Jim Bennett's Plumbing

Nicki S.

Jim Bennett has completed several plumbing projects at my home. They have done everything from a simple leaky faucet to a major slab leak. I have never experienced any issues with the. They come out promptly, diagnose the problem accurately, their staff are always courteous, their prices are reasonable, and they fix it right the first time. They are my first choice when it comes to my plumbing needs.

Adela G.

Please PLEASE do yourself a favor and DO NOT call Jim Bennett Plumbing - DO NOT do business with them, DO NOT entrust your time and your home to them. I have never worked with a more incompetent company in my entire life.  Originally I called them after I had a flood in my townhouse, where my upstairs bathroom leaked through the ceiling into my downstairs area, destroying so much of my house.  At first one person came out, and he started by trying to take off the toilets in both upstairs bathrooms, and then started snaking in one, and said he couldn't get it to go. It took 2 days and 4 individuals to realize they spent the first day and a half snaking the wrong pipe, and then they said they repaired everything and it was good to go. However, they never tested anything, and as time went by, I knew something was still off and not fixed.  As the rebuilding was about to begin, I knew I needed them to come back and figure out what was still wrong - I called and got a bit of a runaround, and the original day someone was scheduled, they missed the scheduled window, and I needed to reschedule for the next day. The man who came immediately started noticing all the mistakes that were left by the original FOUR people who were here. They did not replace the wax liner in one of the upstairs toilets and in fact left it entirely off the hook - I was purposely not using that bathroom because I was concerned something was wrong, and as soon as he flushed it, water once again came from the ceiling in the downstairs. This was also the cause of a smell I was experiencing in the other upstairs bathroom.  Then as he told me to watch the pipe to ensure no new leakage happened after he fixed it, I told him I did in fact see more water coming through. He then got a ladder to look, and said discovered that the time the original four people were here, they actually put a hole in the pipe with all their snaking attempts. A HOLE. IN THE PIPE. Something that could have been caught at any point if they had done their due diligence and tested everything, reattached the toilet, gone through just the basic steps.  The man, now the fifth person who had been to my home, said he couldn't repair the pipe because he didn't have the supplies, but that he would come back on Monday. This was also the day the reconstruction was supposed to begin, so I had to work with them to push closing up the hole in the ceiling back a day. Monday came, and he didnt show and did not answer my call, and when I called the office the second time to confirm he was still in fact coming, they said no he wasn't, maybe they could reschedule tomorrow. That would be completely unacceptable with the repair job already being pushed back, and after advocating for myself, I pushed that they please send someone that day, but not anyone from the original crew who came, because clearly they already left my house worse off than when I started.  They ended up sending three other guys later that day, one of which was from the original group, and it was clear they were all frustrated and annoyed with me/the situation while they were here.  To me, if you are a business, and you make an egregious error and completely continue to string along a customer, you should be rushing to make it right and apologize and going above and beyond to make it right. The only rush that was ever received was a rush to end the initial work without finishing correctly the first time and being extra quick to write me a large bill then as well.  This is my home, and my life that has been disrupted, and Jim Bennett Plumbing is not a company I would ever want someone to entrust these important items to. During an already stressful and traumatic experience, they amplified those aspects and made it so much worse. I keep thinking, after 2 months of living in a construction zone, what if we had sealed everything back up and replaced all damaged items, and then with a hole in the pipe this would have happened all over again?

Charline J.

The service that I received was half baked, they came out 4 times over the course of three weeks and made no progress. They switched my hot and cold water and insisted that it could not be remedied unless they tore through my wall and redid the pipes. They were poor in communication , gave me conflicting information and didn't call me back on multiple occasions. They abandoned my appointment and left holes in my ceiling. Would not recommend and will never be doing business with them again.

September M.

This company was sent out to my place of business to do some work. First, they were nearly half an hour late. Then, because my manager wasn't there when they arrived, one technician began to raise his voice and belittle me because I am a woman. He was doing all of this from inside his truck and with a cigarette hanging from his lips. This is a professional public forum, so I will not add emotions to this post, but I can tell you that their belligerent behavior shook me to my very core and I wasn't recovered for a couple days after. I would encourage anyone and everyone to look elsewhere when in need of plumbing assistance.

Brad G.

We received a consult about a shower/bathtub renovation. Was told that it would take about a week to complete the job even with the custom glass for the shower. They informed us that they contract out the work but they work between the hours of 8-5. After the demolition was complete on Monday, the tiler did not show up until 4pm and stayed until 7pm on Tuesday. He came back again at 5pm and stayed until about 9pm on Wednesday. Additionally, tiler used broken tiles when non-broken tiles were left over. On Thursday, the workers that were going to install the glass shower came to measure and then advised that it would take 10-14 business to get the glass. I understand that construction jobs do go over the timeline, however, we were completely lied to about the timeline. If we were told up front that it would take 10-14 business days to receive the glass after the tiling was completed, this would be a completely different story. Three weeks after the start of our """"one week"""" project - the glass was installed. Was told that someone was going to come after the glass the installed to clean up - however, no one has shown up or even attempted to verify how the job was completed. Would not recommend Jim Bennett to do a renovation for anyone. Overall Jim Bennett offers a lack of communication and lack of supervision with his customers and his contractors.

Shehnoor G.

Tallahassee, FL: A quick review for an efficient company. Set up an appointment for a garbage disposal issue and Kirby arrived right around 10:00 am (my appointment range was from 10:00 am to 12:00 pm). Within an hour and a half - Kirby had to go and get a new garbage disposal as there wasn't one on his truck - I had a brand new disposal installed for little more than the price of a disposal you'd get at Home Depot. Kudos to Kirby and an easy to work with company.

Brian S.

They went to a tenants home, told them they needed to speak to me about the costs, and then never called me. I called the office twice to see what is happening, and in no instance could they figure out who had been there. They asked me to call back in a few hours and I got voicemail. The reviews are right, these people are awful. Call literally anyone else. I am.

Christina A.

SAVE YOURSELF FROM THIS COMPANY. I promise please let this be the only review you read... we have been dealing with a leaky faucet for a year. A YEAR. How long does it take to fix a leaky faucet??? Every single time, a plumber would come out and do the EXACT same thing, say how the other plumber did it wrong, promised the problem would be solved, only for it to leak a month later. We have had literally over 8 plumbers come to our house. They ALWAYS run late, sometimes don't show, are disrespectful, never do the job right because someone always has to come back and fix their incompetencies. They've come with the wrong part before and had to waste my time going out and getting a different one when I have been very clear. Their business model is to be so bad you have to keep calling and calling for more plumbers. They also just never communicate, I have no idea when they're supposed to come back, if the job is done, nothing. Now, we have no shower because the job was so bad the shower on the other side is affected. And then one plumber yelled at my roommate and the guy who fixed what the plumber didn't do. PLEASE SAVE YOURSELF. DO NOT PICK THIS COMPANY. WASTE OF TIME AND MONEY AND INCOMPETENT. 1 star is too much. This piece of s*** company deserves 0 and to be shut down

Maggie B.

This is an absolutely awful company. We have had them out probably 6-7 times in the past few of months - each time to fix the SAME problem. Each time they claim it is fixed, until the pipe starts leaking again within the next couple of weeks. If this had happened once, it would've been okay. NOPE, more than 6 times. Never an apology, never an explanation. Today they came out to fix a leaking shower. Lo and behold, after he left, not only is the shower still broken, NEITHER of our showers work now. I don't even know how that possible. We also called to let them know we need this fixed NOW, the man on the other end had no customer service skills. He did not give any kind of apology, just said """"its gonna be a couple hours until i can get out there."""" Now all our evening responsibilities are cancelled, and instead of one broken shower we have two. Incredibly rude, incredibly inept at their jobs. This company NEEDS to go out of business. Quit wasting everyone's time and money.

Helene F.

We live in Crawfordville and bought our counter tops, sink and disposal from Home Depot including removal of everything and installation of the new items. Bobby the plumber is professional, courteous, an amazingly skilled plumber and did a fantastic job. The only problem was that they would not give us a real appointment time so I took time off work and waited. They kept saying he would come by after his work in Tallahassee was done but we didn't know what time that would be. He came at 6 pm and didn't leave till 9 pm. Another day he came at 8 pm. It was unusual and I felt like I'd rather have him come in the morning than at night but since we don't live in Tallahassee, we weren't given a choice. Every time I called over a 4 day span they would only say- don't worry he'll be there. He did a great job but a real appointment choice would have been better customer service.