Jim Bennett's Plumbing

Brad G.

We received a consult about a shower/bathtub renovation. Was told that it would take about a week to complete the job even with the custom glass for the shower. They informed us that they contract out the work but they work between the hours of 8-5. After the demolition was complete on Monday, the tiler did not show up until 4pm and stayed until 7pm on Tuesday. He came back again at 5pm and stayed until about 9pm on Wednesday. Additionally, tiler used broken tiles when non-broken tiles were left over. On Thursday, the workers that were going to install the glass shower came to measure and then advised that it would take 10-14 business to get the glass. I understand that construction jobs do go over the timeline, however, we were completely lied to about the timeline. If we were told up front that it would take 10-14 business days to receive the glass after the tiling was completed, this would be a completely different story. Three weeks after the start of our """"one week"""" project - the glass was installed. Was told that someone was going to come after the glass the installed to clean up - however, no one has shown up or even attempted to verify how the job was completed. Would not recommend Jim Bennett to do a renovation for anyone. Overall Jim Bennett offers a lack of communication and lack of supervision with his customers and his contractors.

Shehnoor G.

Tallahassee, FL: A quick review for an efficient company. Set up an appointment for a garbage disposal issue and Kirby arrived right around 10:00 am (my appointment range was from 10:00 am to 12:00 pm). Within an hour and a half - Kirby had to go and get a new garbage disposal as there wasn't one on his truck - I had a brand new disposal installed for little more than the price of a disposal you'd get at Home Depot. Kudos to Kirby and an easy to work with company.

Brian S.

They went to a tenants home, told them they needed to speak to me about the costs, and then never called me. I called the office twice to see what is happening, and in no instance could they figure out who had been there. They asked me to call back in a few hours and I got voicemail. The reviews are right, these people are awful. Call literally anyone else. I am.

Christina A.

SAVE YOURSELF FROM THIS COMPANY. I promise please let this be the only review you read... we have been dealing with a leaky faucet for a year. A YEAR. How long does it take to fix a leaky faucet??? Every single time, a plumber would come out and do the EXACT same thing, say how the other plumber did it wrong, promised the problem would be solved, only for it to leak a month later. We have had literally over 8 plumbers come to our house. They ALWAYS run late, sometimes don't show, are disrespectful, never do the job right because someone always has to come back and fix their incompetencies. They've come with the wrong part before and had to waste my time going out and getting a different one when I have been very clear. Their business model is to be so bad you have to keep calling and calling for more plumbers. They also just never communicate, I have no idea when they're supposed to come back, if the job is done, nothing. Now, we have no shower because the job was so bad the shower on the other side is affected. And then one plumber yelled at my roommate and the guy who fixed what the plumber didn't do. PLEASE SAVE YOURSELF. DO NOT PICK THIS COMPANY. WASTE OF TIME AND MONEY AND INCOMPETENT. 1 star is too much. This piece of s*** company deserves 0 and to be shut down

Maggie B.

This is an absolutely awful company. We have had them out probably 6-7 times in the past few of months - each time to fix the SAME problem. Each time they claim it is fixed, until the pipe starts leaking again within the next couple of weeks. If this had happened once, it would've been okay. NOPE, more than 6 times. Never an apology, never an explanation. Today they came out to fix a leaking shower. Lo and behold, after he left, not only is the shower still broken, NEITHER of our showers work now. I don't even know how that possible. We also called to let them know we need this fixed NOW, the man on the other end had no customer service skills. He did not give any kind of apology, just said """"its gonna be a couple hours until i can get out there."""" Now all our evening responsibilities are cancelled, and instead of one broken shower we have two. Incredibly rude, incredibly inept at their jobs. This company NEEDS to go out of business. Quit wasting everyone's time and money.

Helene F.

We live in Crawfordville and bought our counter tops, sink and disposal from Home Depot including removal of everything and installation of the new items. Bobby the plumber is professional, courteous, an amazingly skilled plumber and did a fantastic job. The only problem was that they would not give us a real appointment time so I took time off work and waited. They kept saying he would come by after his work in Tallahassee was done but we didn't know what time that would be. He came at 6 pm and didn't leave till 9 pm. Another day he came at 8 pm. It was unusual and I felt like I'd rather have him come in the morning than at night but since we don't live in Tallahassee, we weren't given a choice. Every time I called over a 4 day span they would only say- don't worry he'll be there. He did a great job but a real appointment choice would have been better customer service.

Melissa J.

I normally don't post reviews - even with a bad experience I try to give people the benefit of the doubt. But I don't want anyone else going through what we have. We finally got Jim Bennett's plumbing to come out to work on fixing the pipe in the kitchen. They were originally supposed to give us an estimate to send to our insurance but they came out to to fix it. We decided to pay out of pocket and get reimbursed since we haven't been able to use our sink or our dishwasher since the hurricane in October. They """"fixed it"""" and left and we ran the dishwasher and heard water outside and when we looked it was leaking worse than it was the first time. The owner called and apologized and promised to make it right and also told us that he is a licensed contractor and that he could fix all the damage. We scheduled a time for the owner to come out to give us an estimate for all the work. The day Mr. Bennett was scheduled to come out, both my husband and I left work to ensure there was no miscommunication. We didn't get a phone call and he didn't show. Two days later we finally got a hold of him and he said he would send someone out (no apology or explanation of what happened). The following week they came out ready to work and not give us an estimate. There was apparently some miscommunication. We gave them one more chance and met Mr. Bennett at the house on Feb 27th. He wrote everything down and told us he could get everything fixed for us and would get us an estimate for our insurance ASAP since it would be 15k-20k to repair everything. That following Tuesday we still had no estimate and began calling every day. My husband finally got a hold of Mr. Bennett today and he promised the estimate by the end of the day. He also mentioned an estimate about 10k less than he originally mentioned. At which point my husband had to remind him all the items to be fixed (that he had already supposedly written down for us). And he never did send the promised estimate. At this point we will need to start from the beginning all over again and fortunately have a contractor who is taking care of us. We still can't use our sink or dishwasher since October and we are really not happy with Jim Bennett's plumbing. I have also called twice now to obtain a copy of their general liability policy for our insurance company and have not received a call back. I didn't want to complain about a local company but at this point we are beyond disappointed and won't be working with them in the future.

Neil C.

I wouldn't use Jim Bennett's plumbing if they were the last plumber on earth! We were rebuilding our house from and fire. We had a contract with Jim Bennett's Plumbing. Jim Bennett constantly complains, as if paying him isn't enough. He said he wouldn't finish the job without charging $1200 more. Then they 'completed' only one of the three bathrooms they were under contract for, installed only 2 of the four exterior water spigot, none of which were the frost free spigots I personally bought. Then they left the temporary exterior water supply exposed to the elements rather than taking it through the foundation. Nothing that we paid Jim Bennett's Plumbing for was done right, well, and timely. Definitely not a trustworthy or reliable company and we had to hire others to clean up and finish their mess. I'm disappointed to have to click on a one star rating. Still too high. Did I mention they did this all while under contract.

Sue B.

I have to admit that I had a lot of problems with my initial service with Jim Bennett - work not done correctly, work area left a mess, their installer wrecked our brand new electric stove, told us they knew how to do stuff they didn't....BUT!!!! after contacting their office regarding these issues, Jim Bennett himself made a personal visit to our house to apologize for his crew and make amends. He was truly mortified by the work that had his name behind it. He is working diligently with us to """"make it all right"""" and has earned my respect in doing this. Yes, the work was done incorrectly, but to make a personal effort to fix it shows great character and concern for his business. My stove is being replaced at their expense and we are still working out the other issues, but it's on the right track.

Skip W.

called to have a shower pan installed. had to break apart old drain, they left all the pieces on the floor. also spilled glue on floor and made no effort to clean this up either. their van leaked oil on my driveway, again no effort to clean up. i paid them to put in a new shower valve. they took my old one with them without asking. would have liked the cartridge for a backup for my other shower. then shower pan leaked and i had to spend all morning the next day getting it redone. when i got the bill the price was almost twice the $400 i was quoted. worst experience ever. will never call again.