Jewel's Isle Plumbing

Brittnee F.

Avoid. Avoid avoid avoid. The plumber just left my home. We called because of a leak under our kitchen sink last night and had an appointment window of 10-12, he showed up at 1pm. When he came his first words were ""I don't have notes, what am I here for?"" Well, I'm not sure 100% my husband told them so I asked why the company didn't provide those details. He asked again what work He was there for so I explained the issue. Within 10 mins it was determined I needed a new disposal. He had me sign the estimate form, but the form was blank, so I took a photo of it since it seemed sketchy. It was also sketchy that he quoted me $150 for the first hour when we were told $120 last night. While he was gone buying a new disposal I sent my husband the photo and he called the company right away. Not only did they say he should not have had me sign a blank receipt, and suddenly we got an all inclusive quote. When he returned he proceeded to jokingly shame me, as he got in trouble because of the photo I took. I let him know it was my right and he proceeded to get to work. While he was working he decided it was a good opportunity to recruit me to Primerica, which is an MLM pyramid scheme not related to the business. This is beyond inappropriate, and decided to call his upline to tell them he had someone ""interested"" IN THE MIDDLE OF HIM FIXING THE DISPOSAL. When the appointment concluded he told me he didn't know how to take a credit card and asked for a check. I was not happy but found a check and paid him, taking another photo. Lastly, after signing the receipt he didn't leave my copy with me, so I chased him down before leaving and he acted as if giving me a receipt was unusal. I took it and happily sent him on his way. What a nightmare. I didn't even get proof of the cost of the disposal in the end. Go somewhere else! HomeAdviser was so very wrong.

Shy K.

We had requested service through American Home Sheild. We were assigned this company to fix our water heater. Upon inspection the plumber Tui had stated that we needed to replace the water heater and that it would be covered under our homeowners plan with American Home Sheild. As a customer we expect timely service. I shouldn't be the one contacting you to figure out what's going on? Over the course of four weeks we had to call Tui to follow up on our water heater. The heater was replaced in a week and he didn't finish his job until 3 weeks later from installation. I am an honest person and all I ask is you to be straight up. Lo and behold I had to submit another service request due to a leaky faucet. American Home Sheild assigned me the same plumber. Over the course of three weeks my Appointment has been rescheduled three times. As a business owner you would think that he cares about customer service and feedback. There is so much more to this that I can tell you but all I can say is if you're in search for a quality, timely plumber? This is not the company for you.

Kay H.

based on a response from Home Advisor, i first contacted this company in 11/2018 about routine maintenance on a solar water heater tank. talked to Tui who, after rescheduling three times, finally came to our house. he looked at heater and told my husband that he (my husband) should do service himself because it's not difficult. my husband ordered part from amazon which turned out not to fit into the tank. i called company again last night to request service. spoke to overnight answering personnel. received email at 4 a.m. today saying technician would be here today between 2 and 6 p.m. tui called this morning ab out 7:30 a.m. to discuss request. i reminded him of first contact and said we want service done by him, not ourselves. after long conversation with my husband, tui told him where to buy part locally. tui said he wouldn't come to do the service. i hen received another email at 9:30 a.m. today from office asking me to call them and send photo of heater to schedule service. i called and spoke with jerri, who handles scheduling. she said first email, saying technician would be here today between 2 and 6 p.m. was an error - new overnight answering personnel doesn't know how their system works. i told her that i am cancelling request because it is apparent that tui does not want to do to the job and despite, recommendation from Home Advisor and some good reviews on yelp, i will not be calling them again for anything.

Heidi K.

I have been using Tui for about the last 6 years for all my plumbing needs. He is the only one I trust. He knows about any old systems, and how to update to make it functioning properly, and safely. Before Tui, I always had problems with other plumbers work not knowing what they were doing, not being sufficient, and not being up to code. With Tui I never have to worry about the work being done properly. He is very meticulous and conscientious about doing the job the right way, and what is best for the customer. Tui is a very hard worker, and has pride in what he does. Tui has changed my pipes out to copper, replaced sink faucets or gaskets, replaced different toilet parts instead of replacing a whole toilet, dug out and replaced my whole sewer line, and lastly replaced my dishwasher drain hose because of a leak under the sink. He has also snaked my drains to keep them flowing. I used at least 4 different plumbers in Hawaii before finding Tui. I won't let anyone else besides Tui to work on my plumbing.

Maggie O.

Tui and his sons came out in July to replace an old water heater. They did a fantastic job and charged a very fair price. I was very pleased with their professionalism and how they took the time to explain what they were going to do and why. They also charged a fair price. My landlord was so impressed that she had them come out to do some other plumbing work. Again they were professional, efficient, and charged them a very fair price. I would recommend them to anyone!

Frank T.

I called them and in maybe an hour and a half later he was here. He was courteous, friendly and knew his stuff. I will use him again when needed. Gales

Curby S.

Had the unexpected stain on my ceiling, and assumed it would cost my family thousands in repair cost. Use the home advisor app & found the BEST plumbing professional (Tui & his apprentice) & dry wall repairman (Rory). They both took the extra time to get it right; provided a great deal of knowledge, confidence & awareness for this inexperienced home owner. Through this experience, I learned more on the care of my home, and that there are still good people in this world.

Donald H.

This plumber left me hanging this morning. I made an appointment the previous day, was told they would be here between 7 and 9 am. The office also told me they would call the night before. That call didn't happen and when I called the office again at 7:30 am and 9 am, they couldn't even reach the service manager. Lousy customer service!

Kevin N.

I was referred to Tui by another plumbing company that was unable to help me with a same day plumbing problem - a leaking water shut off valve for my new washer and dryer. Tui was professional and courteous on the phone, and was able to come out within a few hours. Replaced my shut off valve and hooked up the new appliances. Price was very reasonable, especially given same day service. I did have a small problem with the drainage connection, but Tui responded right away, and returned to my home in less than an hour, to take care of it. Noticing my water pressure was low, he also recommended replacing my 20+ year old pressure reducing valve. Had him do this, but pressure didn't improve. At least I have a new valve.

Martin G.

The Crew of Jewels Isle Plumbing did a great and fast repair of of the Moen shower control cartridge. Will definitely call them the next time I need help. great rates and great communication.