Jewel's Isle Plumbing

A S.

Had the unexpected stain on my ceiling, and assumed it would cost my family thousands in repair cost. Use the home advisor app & found the BEST plumbing professional (Tui & his apprentice) & dry wall repairman (Rory). They both took the extra time to get it right; provided a great deal of knowledge, confidence & awareness for this inexperienced home owner. Through this experience, I learned more on the care of my home, and that there are still good people in this world.

Greg S.

This plumber left me hanging this morning. I made an appointment the previous day, was told they would be here between 7 and 9 am. The office also told me they would call the night before. That call didn't happen and when I called the office again at 7:30 am and 9 am, they couldn't even reach the service manager. Lousy customer service!

Dawn K.

I called them and in maybe an hour and a half later he was here. He was courteous, friendly and knew his stuff. I will use him again when needed. Gales

Jasmin B.

Called a few plumbers for a bathroom renovation I had , Tui called me back within 5 minutes after I left a phone message . He was very nice , knowledgeable , and very reasonable with his prices . He showed up on time with his crew and did a fine and neat job and double checked all his work and cleaned up after everything was done . The project needed for him to show up 3 separate times and every time his service was excellent . I'd highly recommend this company for all your plumbing needs.

Celeste B.

I have been using Tui for about the last 6 years for all my plumbing needs. He is the only one I trust. He knows about any old systems, and how to update to make it functioning properly, and safely. Before Tui, I always had problems with other plumbers work not knowing what they were doing, not being sufficient, and not being up to code. With Tui I never have to worry about the work being done properly. He is very meticulous and conscientious about doing the job the right way, and what is best for the customer. Tui is a very hard worker, and has pride in what he does. Tui has changed my pipes out to copper, replaced sink faucets or gaskets, replaced different toilet parts instead of replacing a whole toilet, dug out and replaced my whole sewer line, and lastly replaced my dishwasher drain hose because of a leak under the sink. He has also snaked my drains to keep them flowing. I used at least 4 different plumbers in Hawaii before finding Tui. I won't let anyone else besides Tui to work on my plumbing.

Tae K.

Avoid. Avoid avoid avoid. The plumber just left my home. We called because of a leak under our kitchen sink last night and had an appointment window of 10-12, he showed up at 1pm. When he came his first words were ""I don't have notes, what am I here for?"" Well, I'm not sure 100% my husband told them so I asked why the company didn't provide those details. He asked again what work He was there for so I explained the issue. Within 10 mins it was determined I needed a new disposal. He had me sign the estimate form, but the form was blank, so I took a photo of it since it seemed sketchy. It was also sketchy that he quoted me $150 for the first hour when we were told $120 last night. While he was gone buying a new disposal I sent my husband the photo and he called the company right away. Not only did they say he should not have had me sign a blank receipt, and suddenly we got an all inclusive quote. When he returned he proceeded to jokingly shame me, as he got in trouble because of the photo I took. I let him know it was my right and he proceeded to get to work. While he was working he decided it was a good opportunity to recruit me to Primerica, which is an MLM pyramid scheme not related to the business. This is beyond inappropriate, and decided to call his upline to tell them he had someone ""interested"" IN THE MIDDLE OF HIM FIXING THE DISPOSAL. When the appointment concluded he told me he didn't know how to take a credit card and asked for a check. I was not happy but found a check and paid him, taking another photo. Lastly, after signing the receipt he didn't leave my copy with me, so I chased him down before leaving and he acted as if giving me a receipt was unusal. I took it and happily sent him on his way. What a nightmare. I didn't even get proof of the cost of the disposal in the end. Go somewhere else! HomeAdviser was so very wrong.

Susan H.

We had an emergency pipe leak to be repaired. Yelp is always my first place to go. I look for fast response, good reviews, & affordability. I found Jewel's Isle Plumbing, took a chance & called. Previous calls to other companies resulted in either no answer or no plumber available today. I expected another no answer but Tui answered! (Sigh of relief) Tui was professional, listened to my concern, I asked how much he charges ($95/hr); Tui asked to text him my address & informed it would be a couple hours as he was at another job in town. As promised he was here in a couple hours (another sigh of relief). Looked at the pipe leak situation, explained what he will do, I asked if he took cash or credit (both, but today he didn't have his card reader which was OK with me an ATM was close by). Tui also was very patient with all my questions & took the time to answer them as well as showed me what another issue can arise with a sample part he had, how he would fix it, how long it would take, & how much he would charge for parts/labor. He was professional in his work, didn't mind answering our questions while he worked, a soft spoken but personable man, & very affordable. Most of all reliable. I really appreciate when a business says they will do what they say. Thank you Tui & Jewel's Isle Plumbing. Highly recommend your service & will definitely keep you in my contacts for future services.

Laraine P.

The Crew of Jewels Isle Plumbing did a great and fast repair of of the Moen shower control cartridge. Will definitely call them the next time I need help. great rates and great communication.

D E.

American home shield sent these guys out to fix our problem. The owner Tui came out and fixed it same day. Excellent job and customer satisfaction guaranteed.

Joshua K.

We had requested service through American Home Sheild. We were assigned this company to fix our water heater. Upon inspection the plumber Tui had stated that we needed to replace the water heater and that it would be covered under our homeowners plan with American Home Sheild. As a customer we expect timely service. I shouldn't be the one contacting you to figure out what's going on? Over the course of four weeks we had to call Tui to follow up on our water heater. The heater was replaced in a week and he didn't finish his job until 3 weeks later from installation. I am an honest person and all I ask is you to be straight up. Lo and behold I had to submit another service request due to a leaky faucet. American Home Sheild assigned me the same plumber. Over the course of three weeks my Appointment has been rescheduled three times. As a business owner you would think that he cares about customer service and feedback. There is so much more to this that I can tell you but all I can say is if you're in search for a quality, timely plumber? This is not the company for you.