Jerry's Plumbing & Heating

richard M.

This is the worst company in Santa Barbara County. The home warranty companies tend to use them because they are cheap and there is a reason for that. They fail to schedule timely and their techs are barely competent. You'll be lucky if they don't screw up your appliance. I just had a guy call me a 1:09PM telling me he was at my gate, but he obviously went to the wrong house. When I called to complain they told me he had done the service on my air conditioner already, and would be back in three days to check. He hadn't done it on my house because I was here the whole time.

Hol E.

Lets start with the 24 hours emergency service, this means leave your number and we will call you back and not we can come out and help you. 24 hour service should read in your dreams.
Jose what a guy he is, we cannot help you on a week day but a weekend day works and we will charge you time and a half. And here's the kicker, we own more than one property and we honestly thought after seeing there advert they were the company for us. Maybe I should have read the reviews first. Jerry Plumbing is going down the toilet!!!!!

Christie B.

I called to get a repairman out to fix my air conditioner and they said they'd have a service technician call me back. The tech said they ran out of refrigerant and would connect with me the next day which he never did. Unreliable company.

M J.

My experience can be summed up with these two comments - substantial misrepresentation and hard selling to get additional work.

They were referred to us by our home warranty company. Even though they acknowledged that it was the home warranty company that gave them my name, address and phone number, Jerry's office staff tried to convince me that the visit they made to the residence was not part of that referral and I needed to pay them for a separate service call. When I refused, they told me they no longer wanted to work on the repair.

In addition, when they arrived at the residence they tried to hard sell some carbon monoxide detection item by using scare tactics.

If you are looking for someone you can trust, avoid Jerrys.

Tony F.

This repair was through Old Republic referral. Jerry's plumbing and heating provided me with some of the worse service I have ever received. They had to come out a total of four times to fix
A simple leaking toilet,didn't show on one occasion during the time frame given and three times didn't even bother to stick around to make
sure the problem was corrected. The last tech even said the previous jobs were done wrong. Find another plumber to do it right the first time.

Jackie S.

Appointment was from 9-12. Shawn arrived at 9:15am. Fixed my heater and was out by 10:00am. He was polite and prompt.

Linda R.

I highly discourage anyone using this company. They ran an ad in the 2016 Axxess book stating 'furnace and a/c maintenance for $79'. First, they cancelled my appointment 4X, saying the technician was ""missing in action"". When they finally did the work, the bill was twice that $79. Customer service said the ad meant 'per unit'. I asked to speak with a manager and was told ""that would never happen in my lifetime"".

Allan R.

Stay away from these guys....Home warranty service sent them to fix a leak. Warranty wouldn't cover so Jerry's said they could do it for $160.00. Also told me I needed re-piping that would cost $7500.00

I got a second plumber, Ericksons from Ojay. He fixed leak for $70.00 plus $17.00 parts. Gave me an estimate for re-piping...$3500.00 but said I didn't need it and replaced two nipples in the system,...total charge $97.00. A little different than $7500.00!

Since this wonderful experience, have heard of several other homeowners had a similar time with these guys. Be smart and never call these guys and tell your home warranty insurance you will not allow them in your house.

Saralynn F.

Like many of the other reviewers have said, this place was ineffective & rude when we hired them.

I made an appointment for someone to come out & snake the washing machine drain. My partner took the afternoon off because the tech was going to come between 12-5. The tech showed up at 4:45 & seemed to do a fine job of snaking. When pressed about a warranty on service, i.e. how long before we should have to expect to need the drain snaked again, the tech said it shouldn't need it again & should be fine.

While he was at our home he implied that the house was for people with developmental disabilities-- my partner is a scientist with a PhD, we live with a graduate student & an Apple technician.

The drain overflowed again 2 days later, on Sunday. When my partner called we were told that our service would not be free for someone to come out & fix it & we'd have to pay the Sunday fees. My partner called & had the previous charges reversed by the credit card company because the person with the company started yelling at him on the phone.

Avoid at all costs.

Scott B.

Very disappointed. Poor planning and lack of follow through in solving the problem.

Jerry's was chosen by our home warranty company, but service was way below expectations. They came out multiple times, then would claim they needed authorization, then left either doing no work, or in their final visit, leaving a hole in our wall, uncovered and unfinished.

On top of it all, they failed to do a leak inspection report first.