Jerry's Plumbing & Heating

S S.

Horrible experience with this company! We had them out to fix our broken heater. It worked alright for a few hours and then broke again and when we called them the next morning to report the problem they gaslit us and told us they fixed it and we'd have to wait over a week to get them back out. The woman on the phone Erica was incredibly unprofessional and super rude, I'm sort of shocked at how she spoke to me. And then when I called back to speak to her supervisor Sonia she was just as bad and told me if I just stopped calling and ""whining about it"" I could get the problem fixed faster. Can't believe they speak to customers that way.

Save your time and money and do NOT work with this company... what a nightmare.

Carol K.

$200 for 20 minutes to flush faucet cartridge. Boss called, plumber proceeded to do business un my living room!

Mickey A.

Having recently experienced a commode disaster in our W.C., we were dreading the loss for even the shortest of time. We made numerous calls to plumbers in SB, and Jerry's Plumbing & Heating came through with a quick response, followed up by quick estimate, and then a timely installation.

Thanks to John for being professional and prompt in answering our many questions, and then following up with a seamless installation. We will definitely be keeping Jerry's Plumbing & Heating on our speed-dial.

Michael N.

Living in an older house (built in 58') I have been experiencing my share of plumbing issues of late. Now my main sewer lateral needs to be replaced. With each call to the office the front line staff are super on it and very kind. As we uncover what the replacement is going to entail, the plumber who has been working on my project has helped me navigate options and ways to best save money along the way. Jerry's pluming is honest, ethical and customer focused.

Kathy N.

I woke up to a very constant leaky mess under my kitchen sink and called a couple of plumbers. They said,""Well it's Saturday and were busy and can't get to you til late afternoon!"" I told them that's too long and immediately found JERRY'S PLUMBING. They said they'd be out there in 1 hour AND HE WAS!!He wore a mask and took cate of the problem promptly and gave us fast friendly service! In 20 mins our leak was gone! Great job! Will call again! Kathy in Lompoc.

D D.

Super accommodating family owed company. We have used them several times for our vacation home in Santa Barbara. Great customer service, I never have to worry about gauging long distance owners. Can't say enough about their honesty.

Penelope R.

We had a couple of old shower heads which needed replacing. One was in the master bathroom.
W. came and inspected the bathrooms. A few days later he called to say he had the replacements, total cost would be $270. I agreed without checking what this incurred.
When W. came he stayed for a very short time and inserted 2 inexpensive shower heads. We assumed he would replace the old faucet in the master bath but when we asked him about it, he looked blank. At one point he told us that we could remove a couple of screws ourselves and fill the gaps with a sealant which we could get from the store.
The whole 'plumbing' deal took about 20 minutes and the replacement shower heads probably cost about $30.
I foolishly gave him a check for $270 as I hate confrontations. The guy who did the work is lazy and a con man... don't use Jerry's Plumbing!

Kristin A.

My 83 year old mother found this guy from a neighbor for a small leak in her bath tub. The plumber was at her home for 20 minutes and his hourly rate was $145, the part was $28.00, for a total of $173.00. I find this to be way over priced. In my opinion, she was extremely overcharged and taken advantage of, as she is a senior citizen on a fixed income. The average hourly rate for plumbers on the westside is $65-$90 per hour. I would not recommend this company.

Godesh R.

I was losing water pressure throughout the house each time the toilet was flushed, so the home warranty company sent Jerry's. The technicians were well-mannered and pleasant, but they didn't appear to do anything. Derrick speculated I had an obstruction in the line, then stepped outside to call the warranty company to get an investigation (scoping?) approved. It was denied, so he told me I had 2 options: try to isolate the obstruction or repipe the house. He discouraged me from the investigation, saying it would cost 2 men at $153/hour and could take a long time, and might not even find anything. When I asked how much a repipe would be he literally just walked into my bathroom and came back out and quoted me $7,000. He urged me to ""hold a place"" on the schedule by booking for Monday morning while I thought about it. He said it would take 2 days of being without water. My brother's (larger) house was done in 1 day. I asked him to write up an estimate and what he gave me was barely legible and lacking detail. After he left I could think more clearly and felt I'd been hustled. I don't think he even checked the pressure regulator--he would have said so if he had. And every plumber I've ever known has a camera on his truck. Why was he reluctant to use it to diagnose my issue? When I called to cancel the repipe, the guy who answered the phone was rude and abrupt and basically hung up on me after saying he would remove me from the schedule. I have a very bad feeling about this business, and I can see from other reviews I'm not alone. Never again.

Ron P.

Called them yesterday got a 8 to 9am time. Had to call them around 1pm was told they are not going to be here till 4pm or later. Last time and I use them. Don't suggest them to anyone if you need it done now. There work is OK, but don't beleave them went they give you a time.