Jerry's Plumbing & Heating

Sandye K.

Worst company ever. I gave them a 2nd chance (apparently I was reading reviews for the wrong Jerry's and thought they had improved) and I will NEVER have them out again. I called about water dripping around the furnace. I was told an evaluation was free but $135 for a service call and a FURNACE INSPECTION so I said please come and do a full inspection. The guys turned the furnace on and off (I guess that is considered an ""inspection"" since they didn't do anything else as far as inspecting the unit), pushed buttons on the display and sealed around where the water might be coming in.

A month later I go to turn on the furnace and notice the display is different. The furnace blew nothing but COLD air. The girl in the office was pretty nasty and unprofessional about it. She would not even connect me with a tech who might have been able to tell me what I was seeing on the display, just wanted to charge me again for someone to come out again.

I had no problem paying for the work which was done but since the furnace unit had not been touched since they were here and the display is completely different that it has ever been I think they at least owed me the courtesy of a tech coming out to do an evaluation of the problem (which they say is a no charge) or at least getting on the phone with me. Very unprofessional company!

Zach R.

Our water heater started leaking. Jerry's plumbing was sent out the next day through our home warranty company. They showed up on time and replaced the whole unit in under two hours. I am very pleased with the work done and how quickly it was completed.

Aaron M.

I used my home warranty for a broke furnance and they sent out Jerry's. Not only did they not fix the problem they made it worse. I had to call another company to come out and repair their mistakes. I will never allow Jerry's at my residence again.

Lacey M.

While the service was friendly enough, we got a quote for a clogged toilet at around $120. We told them the line needed to be snaked and they still said $120 ""tops"". When the guy showed up (on time) and did the work, He charge $185. When we asked why it was so much more than the quote, he said it was because he had to use the ""big snake"". He didn't even snake the whole line and it was clogged again in less than 3 months. Will not use this company again.

Dan G.

Called for estimate. Got a call back. Very friendly and professional office staff. Set up a 2 hour window for estimate. A guy shows up a half later than our window. Doesnt introduce himself. Says ""Hey were you looking for an estimate on a furnace?"" Yes. Looks at it. Says ""I'll email you an estimate before noon tomorrow."" Then leaves. Noon tomorrow was yesterday and I've still not received an estimate or phone call. Disappointing, but if this is how this company conducts its business; I must say that I will never use this company and I will tell everybody I know to not use Jerry's Plumbing.

Jeanette C.

I found Jerry's Plumbing on a Google search for my area. I wish I'd checked Yelp first.
My kitchen drain was stopped up after using my garbage disposal. On the company website was a coupon for drain cleaning $80.
After the technician looked at the situation, he stated it would cost $110. He stated he didn't need to run his equipment for a drain clean out, so it would cost the same as a service call.
Well, this seemed impossible, because all he did was unscrew the plastic pipe from the garbage disposal & dump out the clog. Took him less than 15 minutes start to finish. Far less work & time than an actual drain clean out, yet I had to pay $110.
Does that seem fare to anyone? Yeh, me neither!!

Kathy M.

John S. from Jerry's did a great job for us! We had a number of plumbing issues after moving into our house and Jerry's was contracted through our home warranty policy to fix them. John S. installed a new kitchen faucet, fixed a diverter in one of the showers, and fixed a slow drain in the shower. He was polite, on time and very pleasant the entire time he was here and even checked to make sure we had no other issues that needed attention. Jerry's should give him kudos for being a great employee.

Sonya Y.

Very disappointing experience. I had a leaky water heater. They came by checked and had to get approval from the property management company (I rent). 30 days later and the water heater is still leaking. Property management company contacted them and they made 4 calls over 3 days to schedule with me. I answered every call. I told them that anytime Wednesday through Friday was good. They said that they were booked and could I be at the house on Saturday. I told them no as I was going to be out of town but would be happy to do it Monday. Saturday morning at 8:00 I get a phone call that went to voice mail and I immediately called them back. At which time they said that they had called the owner because they couldn't reach me. (What a crock). Now the owners wife was going to meet them, which is a violation of my rental agreement ( I am supposed to get 24 hours notice before they enter the property). While there the technician ripped off the tubing for my gray water recycling system (from the washing machine). Remember he is there to fix the water heater.! I will never ever use them and would not recommend them to anyone I know!

Ted J.

Purchase the dishwasher from Sears and they scheduled a delivery from 8 to 12 in the morning. Nobody ever showed up. No phone call, no communication, so we called and asked what was going on they told us the guys truck broke. That he would be there within the hour. That was three hours ago. Unreliable, unprofessional, insulting. Hint for Jerry's plumbing it's called communication. Try it sometime it works.

Susan S.

Thank you to Jerry's Plumbing for sending 3 awesome plumbers-David L., John S.and Joe. All three were exceptional, professional, helpful, clean and did a wonderful job. We had a few snags with Sears, but Jerry's came through and fixed everything. Thank you!