Jbc Plumbing

Cindy P.

I hired JBC plumbing to assist me with some plumbing updates to a bathroom. JBC was not the cheapest but they came on time, delivered great service and did the job to my satisfaction. I often need plumbing services for my clients and I would recommend them. You get what you pay for. Sometimes you have to pay just a little bit more for the best!

M C.

Went to their website after reading the Yelp reviews. Emailed to request a ""free"" estimate for a slow leak coming from my 1st floor bathroom ceiling. No response for a couple of days, so I called and spoke to Josh. He was timely in dispatching his crew on May 18. They assessed the 2nd floor bathroom that was directly overhead. They concluded that my tub single handle valve need to be replaced because it was spraying back into the wall. On top of that, they recommended that my 8"" spread on my sink faucet needed to be replaced. Total estimate was $1200 parts and labor. Was advised that buying my own parts would decrease the cost to labor only = $890. They confirmed what to buy; I even emailed photos from Home Depot to make sure. To my surprise, I was billed for a diagnostic fee of $52 (for what I thought was a free estimate). Day of the install (5/18), I provided the parts totally $226. They didn't have some misc. couplings so I had to go to Ferguson to buy them ($27). They did a good job and it appeared that the leak was resolved. ,,, 6 days later the leak resurfaced through the ceiling AND an additional issue in the installation was that the hot water was limited to a luke warm temperature because the valve handle only rotated 90 degrees. Was told that the caulking was not thorough so they returned to recaulk (5/25) and to also adjust the rotational limit stop cartridge. They said the valve I bought couldn't be adjusted, but they had a spare that they were going to replace at no charge. During the installation, they were going to charge me another $75 for the part of the valve. I pushed back to remind them they said no charge! They did what they did and all seemed well... ... 11 days later (6/5) leak resurfaced again. Text them on 6/6 and they responded on 6/7. Said they were coming that day. Never showed and no follow up until I texted again on 6/12. They showed up on 6/13 to silicon the valve for a better seal. But they re-assessed and said my ""body scrub ball"" was dripping directly on the valve cylinder and that was the cause of water flushing back into the wall when it gets full. So they advised to relocate the scrubber and decided to just recaulk again. NEXT DAY, THE LEAK resurfaced. Told them that I would look for another plumber to find the source of this leak. LESSON LEARNED...should have bought the parts and labor from the start (ended up the same in the end) and save me the grief of implying that I bought the wrong parts after following their recommendations every step of the way. ONE POSITIVE: they were nice guys. IRONY... I discovered (on 6/15) the source of the leak was from the toilet (cracked plastic connector). Bought a $5 supply line connecting the shut off valve and toilet flush valve VERSUS ~$1200 repair on a wrong water source of the leak.

C L.

I tried to update my review, but i guess since it was posted today, it would only allow me to edit the post. So to update my complaint below, i just received a call from the owner and he apologized and asked if there was anything he could do to make up for it. It was a nice gesture, so i will change my review based on a great response to a customer complaint. Complaint: I had a clogged toilet, they came out unclogged the toilet, charged me $500, next day another toilet clogged and overflowed and leaked from the bottom, they came back unclogged that toilet, next day both toilets clogged overflowing and leaking and clogged sinks. Now its the weekend, i called and no answer and no return call. Shit overflowed everywhere and ruined my floor. I desperately called another plumber- emergency plumbing and in 15 minutes they had everything unclogged. So basically your plumber was pushing the clog back and forth in our pipes with his small snake. I never received a return call. Spent $500 and ended up with ruined flooring. Thanks alot!

Tammy K.

Thank you Matt for doing a great job! Prices were reasonable, work was well done, and the service was great!

Bryan F.

Quickly responded to my call and fixed our clog promptly. Ask for cash on the spot without giving us a heads up....need to accept credit over phone or online payment.

Robin O.

We were losing a lot of hot water and found out that we had a hot water line leak in our concrete slab in the middle of house. Soon the water stated weeping on the kitchen floor so we needed to manually turnoff the shutoff valve at heater to stop the leak. Whenever we needed hot water we would manually turn on the valve at the heater and place towels down near the source of the leak. We would then rush to take a shower and wash dishes to minimize the leak ponding in the kitchen. We called JBC Plumbing and Josh was quick to respond to schedule an appointment and come out for an estimate to cap the leaky line and options to re-pipe the damaged line which service the kitchen hot water faucet. Josh met me at my home and had a good idea on how the hot water piping was distributed from the heater to my kitchen but would need to open up a 2-3 plumbing walls to verify. We scheduled the service with his crew a couple of days later. On the day of service, his crew (Josh also) called to say they were running late from their prior job but on their way to my house. They arrived a few minutes later and I walked them through the areas to trouble shoot. The cut open the drywall of one plumbing chase wall and found the piping manifold which they suspected led to the other plumbing wall near the leak. They drilled a small hole in the wall and used a camera to look into the wall and found the drywall was damp and saw a plumbing manifold in that wall. The opened up the wall and there it was, the leaking hot water line right at top of the concrete slab. They gave me the option of busting out the damaged area of the pipe in the concrete and repairing it but I opted to cut and cap the leaky line. In 5 minutes, they cut and capped that hot water line so hot water can no longer run into the damaged line buried in the concrete slab. However we don't have hot water now servicing my kitchen faucet. The entire work was done in less than an hour and Josh's crew cleaned up. JCB charged a fair price of less than $120 where I have seen other plumber's try and price gouge customers and take advantage of their situation. I would not hesitate to call JBC Plumbing for any plumbing work. From this experience I have found them be to professional, courteous, respectful of your property, competent, quality workmanship and most importantly fair and honest in resolving your plumbing issue. We are now able to take long hot showers without having to manually turning off the heater for fear of flooding out kitchen and drying out wet towels. I looking to having JBC Pluming re-pipe my hot water line back to my sink to have our hot water system back to normal.

Dave T.

Josh and his Protégé came out today on very short notice, came in with some fancy detecting machine (small kine SWAT camera), and found two leaks through their process of elimination. Found out that there was more to my circumstances than just in experience homeowner do it yourself mistakes and floating floorboards in the kitchen; a mouse or rat which ever is capable of chewing through the plastic 3/8"" pipes and the 110 gage conduit wire that was inside the wall, these guys are well worth the call and time. My personal opinion, if you have an issue with plumbing call Josh and his apprentice they're your go to guys for whatever may be going on inside your walls. just amazing work, don't know what else to say gooood job guys. I'm impressed. Well worth 5 STARS!!!. 5/9/2017 Dave T.

VILLAMOR A.

JBC Plumbing to the resue!! Toilet was slowly leaking for a couple weeks. I just put a small bucket under it to catch any drips and was thinking that I could probably fix it sooner or later. Well, last night it started gushing water so I realized I needed to call a plumber. I called two other companies, one of them quoted me and the other said they would need to dispatch a technician to my home to look at the problem and then charge me $30 diagnostic on top of the labor to do the repair and whatever parts cost. Then I called JBC and Josh gave me a much lower estimate and said he could send out a technician in an hour or so. Joey arrived exactly at 2pm, did the work, and charged me no more than the the given estimate. On top of that, he was friendly, professional, and we had a lot in common. We were talking story the whole time! I'll be calling JBC Plumbing in the future if ever I should need a plumber again. They will also be recommended by me to all my family and friends... Highly recommended, 5 stars!!

Mark I.

They were very responsive and came out within two days. The job ended up being bigger than expected since a pipe broke removing the faucet. Nate explained everything thoroughly and got the job completed. I would use them again if I have any plumbing needs.

Trisha L.

After reading reviews on Yelp, decided that JBC Plumbing was the company I wanted to come and fix my old leaking showers. Matthew showed up on time, and worked diligently to get the fixture apart. Felt really bad, since after almost 40 years, the original faucets had a lot of hard water deposit, fusing the pieces together and making it difficult for him. He warned me that if he couldn't get it apart, and because of the existing material, I would have to go another route (costing me much more than I really wanted to spend). But he managed to continue, and what I appreciate most, is that he took the time to show me how the parts of the cartridge had deteriorated (and work), why it was leaking and what he was doing. Had him snake one of my toilets as well - nothing there. VERY reasonable, professional and highly recommended!