Jason's Water Systems

Tammy C.

I have been attempting to get the machine I purchased serviced for several weeks with no luck...
Soooo - I posted the above reviews months ago...after many calls, emails, attempts to schedule through website, I now see that Emily has responded asking me to schedule through website and that they are here for me....
Hhhmmm...I have to say that the nice young man that came to repair my system 3.5 months after I first called was very sweet, and was the grandson of the "Jason" (Emily's dad) that started this company.
He truly seemed to care.
There's a saying about second generation destruction and third generation revival...must say I've seen it in action w these folks.
Emily is interested in taking your $.
I hope the kid will save this business.
The system is nice when it is working and I wanted to purchase another for a smaller house on our property, but now will not.

Chad C.

This company truly just brought over the best system in America over to my house. The installers were so professional and went way above and beyond. The pricing was very clear and you get way more for less including 100% clean drinking water along with the highest level of water softening as well...all while maintaining the same flows to your bathrooms and faucets, not to mention to only company that offered me a lifetime guarantee on this product! My wife had skin irritations from our last softener but now has completely cleared up and I used to get kidney stones all the time but thank god for Jason's all in one softening and filtration system as it keeps both of us away from the doctors and our appliances from breaking down anymore as well as saving us tons. I don't even have to make my first payment for a few months as their financing options are great, and even then it's a very affordable price compared to the all the competitors I looked at. They also did such a good job educating us on what we were buying so we understood all the money we can start saving monthly while obtaining a healthier lifestyle for my family. You will learn that Jasons systems are designed for the super hard water here in central Texas while the others may only work decent at best in other parts of the country. Thank you!!!

Ricco S.

This system was in the house we purchased, paid $850 for a new resin tank since we were told the old one was worn out. Regenerates every 3 days and our water use is about 4000 gallons above the neighborhood average per month. Choose a different company. Customer support is not reliable.

Natalie H.

One of their sales guys came over to assess our house, how many bedrooms/baths we had, and then wrote down a price (that he pulled from his head) for their two products that he recommended. He didn't come in with a price sheet, he just literally wrote some numbers down on a piece of paper, and then did some "math" to calculate a discount for us, which he was super vague about. Both of the product quotes he gave us were twice the price (literally) of other competitors in the area, and I don't understand why. We thanked him for coming by, and sent him on his way. We decided to go with a different local company for a water softener and reverse osmosis system.

Luis R.

I purchased this product on November, trusting the sales person. So far very disappointed. Still have spots on the shower and fixture after every use. Their solution is to rinse it after every use. I own another house with an Alamo water softener, never an issue. Do your homework, people.

Kevin G.

I purchased a water softener from Jason's Water Systems several months ago. The service started off good, but last month my wife called regarding seeing light reddish ring in both toilets and the issue to Jason's Water Systems was not important for someone to come out to check the equipment. Today, September 29, 2017 I called and left a voice mail message. Did I make a wise decision to purchase from Jason's Water Systems? May need to file a Better Business Compliant.

Carolyn C.

I bought a Jason's Water Softener a couple of months ago after moving into a new house. I received my first water bill which was very high. The second month my water bill was even higher so I knew either I had a leak or something was wrong with the water softener. The "master" plumber came out and checked out the plumbing they installed and found no leaks, but he said the system was running continuously so all the water was going down the sewer. He said a service technician would be calling. After a day or so and no response, I called again. Finally the technician came out. He told me that a gasket had been improperly installed, that the guy who did the install was new and he corrected the problem. I told him I also noticed that in the mornings sometimes the water coming out of my inside faucets would be really foamy and very salty. He said if it continued to just call him and he would come out. It continued and I did call him and he never got back to me. Emily, the sales person told me she would send an invoice so I could try to recoup some of the water bills from SAWS which she did. I told Emily if SAWS did not reimburse me, I would be calling her again. She said yes, and indicated that something would be done on their end. I submitted the information to SAWS and they said I had to wait 2 billing cycles. I received a letter from SAWS and they said they would only reimburse me $38. The bills totaled around $350 for the 2 1/2 months the system was not working. I sent her an email attaching all of the bills and the letter from saws. After 5 days, I still hadn't heard from her so I called her and left a message. I still have not heard back from her.
I also made an additional service request online because the saltiness was still continuing. After 3 days, I heard nothing so I emailed Emily again. Finally her son, the technician, called me back and we scheduled a time for him to adjust the system.
It seems that I am now being ignored. This company lacks integrity and they do not stand behind their service or their product. I will definitely not be recommending Jason's Water Systems to anyone that I know. And I agree with Fidel, I would return it if I could. Expensive system with crappy service.

Anthoy C.

I moved into my new home and the sales person who is named Amy ran up to me in my yard and made promises concerning the Jayson's system. She even explained to me that they would give me 2 years free cleaner for the system. Well, after we made the purchase of the system, she disappeared and now we cannot find her. The company will not honor her lie concerning the detergent cleaner for the system. I was also told that if I referred someone, I would get a $300 referral fee if that person signed up. So, after the purchase of the system, i called Amy to get my money but she did not call me back after about 50 CALLS to her phone number and her voice was on the voice mail, so she cannot say that she did not get my calls. It took 10 months to finally reach one of the owners and he tells me that he could not give me the entire amount but he would negotiate an amount and give me $150! These people are crooks! They told me in order to do maintenance they would charge me $150 just to remove and replace a small ring in the system. Then hit the regeneration button and that was it! They told me that they would not be able to stand by what their salesman promised me. This company sucks and I wish I could give it back to them and get my money back! DO NOT BUY FROM THEM

Gregory B.

Two of Jason's water system employees gave me their sales pitch and I expressed that I am not interested but he kept pushing me to the point of what I would call herrassment. This made me feel very uncomfortable and frankly frustrated.

Anonoymous A.

I have called Jasons water system to request someone come out and check and service my water softener and normally get voice mail and when I leave a message I get no response or get a live person who tells me someone will call. I feel the costs are inflated and you can do as well getting a much reasonable one. I think if you pay over $1,500 you have paid too much to include installation. Water softeners are not a matter of life and death and really just a frill. I have drank water out of the faucet in San Antonio for years and have not experienced any problems. I will never buy another Jason's Water Softener. Terrible service and not worth the inflated prices.