Jarboe's

J B.

Bait and Switch! Don't be fooled. I received a coupon in the mail for a furnace tune-up. After much effort, I was finally able to speak with someone about scheduling an appointment. When I mentioned the coupon, I was informed that because I had used them before, the coupon was not valid! Instead of $53.00 the service would cost double that amount! Stay away for this company.

Elizabeth E.

I will never call them again. Called them for emergency service about a sump pump. The plumber was very rude on the phone, told me he wouldn't be able to come out for another day, and quoted me over $1000. I was able to call another plumber, get them in within an hour, and paid less than $500. Do your research and call around. And above all, don't use Jarboe's.

Ma C.

Wow, I thought true customer service was a thing of the past. I had Jarboe's come to snake a stubborn bathtub drain. The drain pipe was 80 years old and burst. Chuck, our plumber, replaced the drain and the faucet for no charge, and worked quickly and quietly. I could not recommend this company more highly.

Carrie G.

We were very disappointed in the service we received. Our tub was leaking from the drain and the information my husband received is that the estimate was free.

My husband had already cut away the ceiling and structure to allow full access to the bottom of the tub. The tech arrived, checked the tub, went to the basement and checked the drain side. Went to his truck and returned a few minutes later with an quote of over $700 to replace a drain!! When my husband questioned the quote, the tech back peddled with, well it could be $350, but I have to account for issues I might run into. My husband expressed we could practically replace the tub for $700. The tech kept giving him the run around and finally my husband said I am not going to pay even $350 to replace a drain. The tech presented my husband with a $94 bill for his 15 minutes on site, so much for a free estimate - truck charge or not that seemed high for the amount of time on site.

My husband researched on YouTube and ending up making the repair in about 40 minutes, and with the special drain removal tool, it costs about $50 in parts.

After multiple unanswered calls to the manager, my husband went to the office to speak to him in person and he did not feel that manager handled the situation well and he defended the grossly over estimated quote. What were the chances that if it did actually cost less that they would have charged less. And what if this was an elderly person on much more limited budget that they took advantage of.

I work for a reputable service business in the area, and we have parameters in place to prevent our techs from padding jobs, and we were very disappointed that this manager did not take the matter seriously.

Ashley R.

Great price! Great service! I had my Ac and furnace replaced! The arrived early and stayed all day! They didn't even leave for lunch! (Guys, you need a lunch! I would have made them something if I would have realized how hard they worked!) they also sent me an amazing goodie box after the work had been completed! So happy I chose this company! The jingle on the radio worked!

Ken P.

I recently called Jarboe's out for 3 apartments to repair a furnace. They condemned my furnace and said there was holes in the heat exchanger. They quoted an enormously outrageous price on replacing the furnace. They said they would not charge me a service run if I agreed to their replacement prices. I called another reputable repair man for estimates and they replaced the furnace for 1/3rd of the price quoted. I was very pleased with the furnace installed and the work performed. As far as Jarboe's, they soaked me for the service charge and I didn't get anything from them. By the way, I tore into the old furnace and there were no holes in the heat exchanger at all. This was there way of installing new instead of repairing old furnaces. I won't call them anymore.

Russell C.

I called Jarboe's Plumbing to install a sink I had purchased at Costco. I was able to schedule a time convenient for me. Aaron gave me a price up front and gave me an estimate on the time required. He did the install quickly and professionally and cleaned up after himself. I had a great experience with Jarboe's.

Brandy B.

I would actually give ZERO stars. We called at 7:45AM this morning and were told they would send a tech and that they would call us when they were 30 minutes away. After hearing nothing by 3:00, I called back and was told that we were next in line. At 6:00pm I called back and got their answering service and was told that they would have someone call us. 6:40pm we received a call from someone at their shop telling us that they only have one tech working.... WOULD HAVE BEEN GOOD INFORMATION TO HAVE UPON THE INITIAL CALL. So I have wasted an entire day and will NEVER call Jarboes again. They installed both units we have in our house and it has been a complete and total disappointment. They come for routine maintenance calls and inevitably one week after them leaving we have issues.
WILL BE USING BRYANT OR PRUDENTIAL GOING FORWARD.
Jarboes sells inferior products and lacks any form of customer service.

Kacie L.

WORST CUSTOMER SERVICE AND SERVICE I'VE EVER RECEIVED!!!!!!!!!!!!!! Go with any other company BUT Jarboe's!!!!!!!!!!! Told us our service would be a flat fee per hour when we called for them to come out....all we needed was 2 toilets to be replaced and we had already purchased the toilets. THEY CHARGED US $246 PER TOILET TO REPLACE!!!!!! Most ridiculous thing I have EVER heard of! We even had a free service call coupon that he did NOT apply! I wasn't the one home when he made the run or I would have resolved this on the SPOT. When I called customer service I got the most RUDE rep who treated me like I was garbage and that Jarboe's was the best place ever. All I wanted to do was speak to a manager and get a break down of why exactly they charge $246 to replace ONE toilet.........HOW HARD CAN REPLACING A TOILET BE??????????? THEY ARE SCAMMING PEOPLE OF THEIR MONEY! NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Sean R.

I will give credit where credit is due. I now have a 1 year service contract which I had to buy to avoid the service call, the free service call coupon is worthless. In the end a 10 minute repair that I diagnosed and cut the access in the wall for which i found out after could have fixed for $40 by going to Lowes cost me $478.00. Jarboes did show up promptly and fixed it but it cost me. Knowledge is priceless.