Jarboe's

K A.

I called Jarboe's to have my furnace cleaned. I had never used Jarboe's before but had a coupon for a low cost furnace tuneup. When I bought the house I knew the furnace was old, but I had no idea it was nearly 30 years old and rusting out. The tech showed me another offer on the coupon that would give me over $2900 off a new system. I wasn't about to let that slip by me. I called 2 other companies for quotes. The man from Jarboe's came the next day to price a new system for me. He came with presentation material and explained everything in detail. (Another company had already come to price a new system. He came with a clipboard, paper and pen, then when he had his figures, he presented me with pricing. That's it.) While Jarboe's was there I called and cancelled the third company. I knew I could not get a better deal for a 2-stage furnace and A/C unit. I am very pleased with my new furnace. I'm much more comfortable because my house temperature stays more consistent. Plus the unit is so quiet I often don't realize when it's on. Day one the tuneup. Day two the presentation and agreement to buy the system. Day three the installation. Over these three days 5 men. All were detailed, polite, and knowledgeable. I highly recomment Jarboe's.

Rayshaun M.

This is the worst experience I've had with any company that I've paid my hard earned money for and didn't get what I was told I spent 5700 dollars on a new furnace last year and I've had to call in three times about it since. I also got Maintanance service package documentation and they didn't honor it wow I wont be recommending this company to anyone poor poor customer service after they took almost 6000 dollars from me. Before I paid they were just as nice and polite Jarboe's heating and cooling have no integrity one star don't no how to give half a star

William Y.

I was very pleased with the service I received from Jarboes. I saw their coupon in the value pack for a tune up and called them, turns out my system was leaking and and as the country is doing away with R-22, the cost to try to repair a leaking system and re-service it with R-22 , I might as well get a new system.
I used another coupon from Bryant for a second opinion on my unit, just to ensure my peace of mind that the unit was broke hard.
I got 4 bids and was kind of leaning towards a Carrier unit and Jarboes came in not only $1800 under the next Carrier bid , but it was the exact same unit type down to the same serial number model.
In addition, they were the only ones that wanted to install new copper supply lines, none of the others wanted to do that , even when I asked about it. I guess that is standard, to pressure test and use old lines , but I was thinking I am replacing a 12 year old leaking unit and I have no clue where the leak is , I want new supply lines.
Than they also GAVE me a new Honeywell wifi digital thermostat, everyone else said they could install a new thermostat, but it would add between $300 -$400 to the bill.
Once I talked to Mike Meehan the sales rep and we confirmed the deal a few days later Loren Bierly and Jack Story called they were 15 minutes out and they showed up at my door and promptly went to work. I want to say it took them about 4 to 5 hours and they had my new unit in with new supple lines and my new digital wifi thermostat in place and operating as advertised.
I can not imagine a better installation process, Loren installed my new coil inside as Jack went to work on taking out the old unit. they ran the new supply lines and serviced the new unit up to specs.
Being an engineer by trade, I was very impressed with how these guys operated.
In the end, I got the unit I wanted for a better price , I got the extras I wanted, at no extra cost and as part of my deal there is a CAIRfree maintenance visit added for free and a Plumbing visit as well for free.
I highly recommend theses guys, of course you should always shop around, if you are in the market for a new AC unit at the very least three bids, I had four and Jarboes came out ahead.
Yep as good as it gets I think.
Thanks Mike, Loren and Jack.

Michael H.

While I would recommend them to install new units, I'd never recommend them for the service. Way overpriced. $119 to service a new ac and then $119 to service a new furnace is just crazy. Especially when you consider the fact they did nothing but actually look at it. Was in and out in 5 minutes and the humidifier has never done it's job. Set at 55% humidity and usually under 33% and never over that.
It is a shame because I really liked them, just overpriced on service.

Mindy B.

We were very satisfied with the service Jarboe's provided. Our technician, Timothy, fixed the problem for the agreed-upon price, offered tips for preventing future problems, and cleaned up the work space like a champ. The first company we called (can't remember the name, something like ""Dom Trexler"") could really learn a lesson from Jarboe's about service and integrity.

Tony N.

We had bad storms the evening before, and had lightning hit in the backyard. I call several other service companies to try to get my AC working correctly. Most couldn't even get to me until 4-5 days later. I remembered hearing the commercial on the radio or tv lol. Awesome customer service they worked me in somehow. They told me it might be late evening 10 -11 pm so I said yes. About 2 hrs later I got a phone call from Mark T, our repair guy. This guy was awesome, well mannered and polite. Being a guy I walk around showing where everything was that he needed to check. After a couple of hrs he figured out that lightning struck close enough to fry a part in my AC. I talk to another company before jarboes and they were saying 1100.00 to a new system. Jarboes and Mark said $232.00 and guess who will be doing my AC work here on out. I also hope I can personally ask for Mark T because I feel he really does know what he is doing. Hey Jarboes this guy needs a raise because I will be getting that service agreement in a couple weeks because he sold your company's dedication to customer service to me hands down. So if you need peace of mind that you're not going to be taken for money, this is the company in my book to use.

Robert D.

We have a service contract with Jarboe. It means nothing. Twice they have cancelled confirmed appointments made weeks in advance.

Two years ago, the pilot light on our water tank went out. Jarboe's plumber lit the pilot light and said we needed a new tank (at double the cost estimate from Blackburn & Davis). The old tank has been fine.

Jarboe bought out the locally owned Zipper a few years ago - and the business ethics of this large, regional company have gone straight downhill.

Cortez S.

I recently had Jarboe's come out and repair my furnace. The issue was a damaged circuit/controller board. They charged me $781 dollars to replace it. I don't mind paying a fair price for fair services, and I understand businesses needing to be profitable. But to be honest, I really felt as though they over charged me. Afterword's, as an experiment, I called a number of other companies in the area and asked them what they would charge for the same service and the prices ranged from $400 to $600 tops. I also contacted vendors that sold OEM factory replacement boards for my unit and the max price on those were as low as $250. So yes, you can purchase boards online, and install it yourself if you are a little handy. My advice is make sure you take note on some of the reviews here and seek other quotes. These guys are good and courteous, but they're really expensive.

Shanneca O.

Had a technician come out to my home yesterday to look at my heating issue. He stated I needed an igniter but he didn't have one on his truck. He also stated that he would call to see if any other technician had the part today. There was no follow up call about the part from any technician! I called back and the dispatch stated it would be $200 fee to open the parts department to LOOK for the part because it may not be there.

Rebecca M.

Jarboe's repaired the little pop up mechanism on my sink that works with the dishwasher. Diagnosis was within fifteen minutes and fixed within 30 minutes. It has been five months and it's still working great. Also, fixed leak under sink. A bit pricey but look for coupons.