Jarboe's

James H.

Overpriced. They were willing to waive a $100 diagnostic charge if I would be willing to pay them $800 to replace a wire running from my furnace to my outdoor unit. But they refuse to tell you the price of the job until they show up. I was thinking replacing one wire might be $80 or $90. $800?! What a rip off. Cost me $100 just for some dude to crawl up in my attic and tell me the exact same thing I had already told the lady on the phone.

Veronica E.

Came out for a free estimate that cost $94. Did not accept coupons circulated in mail. Also failed explain why they wouldn't except the coupons that they circulated. When I called to ask why they charged my card when I didn't get any services done they told me that the estimate was a service. Even though they're advertising claims free estimates.Better business bureau was contacted as well as my credit card company to dispute the charges.

Lucinda R.

Not dependable! Called on Monday to make an appointment for bathroom issues. Appointment was scheduled for the next day, Tuesday, between 2-4. Waited on Tuesday until 3:30, & finally called to check on the status of my appointment. They had no information or knowledge of my scheduled appointment, & stated they could not send anyone until the following week. Another plumbing service was called.

Michael C.

Very good experience.
Very professional
Plumber technician that came to our house was prompt courteous polite and professional
Very fair price for excellent service

Kirk S.

Warning if you are thinking about buying from Jarboe's heating and cooling do NOT. They give the worst service I have ever experienced. I bought an air conditioner from them last year. It has since stopped working. I have called several times. The first appointment I set the people did not even show up. They finally sent someone days later and I was told they could not help me fix it. They said they would be back and that was over a month ago! I keep trying to call customer service and they wont let me speak to a manager. This is ridiculous! I highly recommend using someone else.

Update:
I have spoken to Nathan Williams and his response is they will be able to service the air conditions on June 25. This will be 2 MONTHS after I made the first call. This is unacceptable since they have told me on multiple occasions that they would be coming out to my home today. They have the nerve to tell me I agreed to the June 25th date which is not true! I have moved my work schedule around in order to be home for the service. The heat index is increasing and now it is becoming unbearable.

Update:
I have a dispute that I opened with the better business bureau I cannot wait to get this resolved. They took $500 from me for a service agreement and they have not been to my house one time. We have scheduled three different appointments and they did not show up any of those times. I've dealt with their customer service Nathan Williams and he kept telling me they always do the right thing yet never came out within three phone calls and always had excuses each time. I called Maeser Plumbing and heat and air they were out the very next night and fixed everything. If you had the same experience with them you can call the BBB at 502-583-6546

New Update: it is 9/9/2020 and I have yet to receive my $500 refund. This is ridiculous! I have never dealt with a more unprofessional business in my life.

Tim L.

Major ripoff. I wonder how many elderly and unsuspecting people have really gotten the shaft?
My A/C stopped working and I called Jarboe's on Thursday, a tech showed up in the time frame given checked out my A/C and said I needed a new fan motor and a new blade it wound cost over $3000 I said I can't afford that he said let me see if there are any discounts I can give you then came back and said if I pay for this maintenance service for a year at a cost of $189 he could do the job for $1425 but he would have to come back the next day, now that was $$189 maintenance for 1 year, $860 for the motor and $378 for the fan blade not sure why I needed a fan blade. I couldn't afford that either so I paid his service call which because there was a holiday this weekend he said it was considered holiday pay and overtime because he got there after 5 pm so $150 in all.
I contacted a friend the next day he picked up a OEM motor for $112 plus tax did not replace the blade had no reason took him about 30 mins and my ac is working fine his trip charge, labor and parts for the day before July 4th was less than what Jarboe's was going to charge me for just the blade. Please research any repairs cost before getting ripped off by this crew.

Tripp W.

Came out twice for a washer to tub drain issue. $93
each visit only to have the same issue 2 months later. On the second visit, we had the delight of listening to Gary tell us how his supervisor had no idea what the f*** he was talking about, and as to how he might have gained his position as a supervisor. Gary, buddy, I don't care. Just fix the drain. $186 later (2x93), same issue. Called Roto Rooter. Problem solved 35ft down the waste line. I want my $186 back!! LIKE. NOW.

Lee K.

Our 4 year old furnace quit working in the night. Called Jarboe an came out for 3 hrs and replaced 2 parts. Looked up the parts on the internet and cost was less than $70. They charged me $1,070. Then I was told I needed heat exchangers for an additional $1700 or a new furnace. Called my regular furnace guy who said I was tremendously overcharged and he is coming over to see what the problem is. Beware of this company!

Jessica T.

Apparently they didn't want to do the work on my home. They over quoted and barely tried to assess the plumbing issues in our home. I am guessing because I am a female and don't know any better. I got a second opinion from another company and they did the work for $1700 less. They were able to complete it that day so I didn't have to take off work again. The only reason I gave one star is because he didn't charge me the $96 service call.

Shawn L.

I called them on a Tuesday and made an appointment. On Thursday evening they called back and said I was out of the coverage area. Very unorganized and now I must find another plumber and wait for an appointment all the while my water is still leaking. Looks like I should have took the other bad reviews for the gospel and not wasted my time with these yahoo's.