Jarboe's

G M.

Jarboe's did a repair for a burst pipe in May 2023. I was pleased and paid for a 12-month maintenance agreement that included a free water heater check. They came out last week to check on my tankless water heater, which had recently been leaking a bit of water and not supplying hot water properly. The technician told my wife there was an internal leak. It would cost $600 to open the unit, $2500-$3000 to repair it. He recommended replacing it at a cost of $5500. I asked if it could be under warranty since the house was only 9 years old. He doubted it was under warranty and didn't know how to check. I called another plumber who came the same day. He found that it WAS under warranty and the manufacturer would replace it for FREE, just $500 labor. Perhaps 3 stars is being too generous.

Pen R.

Jarboes installed a new water heater in May 2020. The pilot would come on but would not light the water heater so since they installed I called for repair.
immediately said it was a faulty gas valve and would be 869.00 for the part. I looked online and the part is under 200.00 in two different stores. There is actually a manufacturer defect in the Honeywell gas valve. That should have been replaced with a different model at no cost to me and I also had the 6 year parts and maintenance warranty on my paperwork they did not honor.
water heater was not repaired. I received an estimate for a new water heater at just under 3000.00 dollar's. Really? In less than 4 years I need to replace my water heater? Last night I looked at YouTube videos and reset the gas valve. It's up and runnin! Shower, two loads of dishes and load of laundry and still hot water. If the water heater fails again I shall never call Jarboes for repair service or installation of a new one. They do not honor the warranty and know it is a defective part.
Also the tech said it was not up to code because it had no drain pan. The old one had one and the new one came with a drain pan. The installers installed the water heater before putting the drain pan in and would have had to disconnect and reconnect so they took it back with them. In the estimate says drain out line in crawl space. There is a drain out line already existing!

David H.

furnace making whining noise I called and they came out the same day and was told it was my reducer motor and which would cost $1000. Than I was told that I need a new furnace which my would cost $8000 and my furnace is only 10 years old. I was told I that my furnace is too big for my house and need a small one since it's overheating. it cuts on and off only when they come a do the yearly service. Was told from 3 years ago it should do that since they put a new air conditioner unit in and it's an energy saver. Set up a sales rep to come and I cancel because I was feel like I'm being scammed. I asked for owner or Manager to call me or come by and still no call back.

Mary Ann Y.

Great company if you are available Monday -Friday 8-4 for routine HVAC checkups. Paid for service contract but despite their commercials that say they will come ""at a time convenient for you""---THAT won't happen. I have a new job and never have a day off during the week--so I left a service visit on the books--that I will never get to use --no refund either.

Mark K.

""Two bad experiences!

1st On a ""AC check up"" in April, I was told my unit needed gas and the gas is obsolete but available. Cost of gas and labor would be approximately $2300 . I called other service for a second opinion and they recommended replacing the gas with a new replacement gas and the total price would be $700. I had unit repaired for the price quoted and the unit has been working great now 5 months later.

2nd bad experience. I was out of town when my son who was recuperating from an auto accident experienced a backed up drain. He called for their $93 drain cleaning. He was charged $200 to remove and install toilet ( I am not a professional and can easily R&R toilet in 20 min have done it many times. ) He was not made aware of an additional charge. Rather than $93 He was charged $325. An estimate was given for repairs to properly repair the problem for an additional $1647.00 (to replace 5 plastic pipe hangers and install 1 clean out) I performed the above repairs myself in approx. 1 hr. and $10 for materials. FYI: I am not and have never been a plumber.

Let's face it; they can't service an AC unit or clean out a drain for their advertised prices! They rely on additional charges to make the service call VERY profitable. I feel that a reputable company would be upfront and advertise a reasonable price and charge a fair price for a repair job.""

I attempted to contact their ""Customer Assistance Team"" and received answer, so I left a message and have received no response.

I feel that both situations described above were examples of an intentional ripoff of a customer..

I will NEVER use Jarboe's again and will recommend and encourage others to never consider them and to contact their local hometown Plumber, HVAC or Electrician when any of these services are needed.

Marvin S.

Bought a new Carrier unit 10 years ago and already need a new unit. Lol. My warranty just expired two weeks ago and Jarboes doesn't want to honor it. This company said to me(We can sell you another one) smh

Before you buy a Carrier, do you homework. (This unit is made in Mexico)!! 10 years and that all you get!!

Emily J.

We had issues with our plumbing/clog somewhere in the system causing everything to back up. We has Jarboe's out and they claimed they could t find anything, but since our toilets were flushing they charged us the fee and left. We ended up having the same issue approximately a week later due to them not fixing the issue in the first place. Everything flooded again. We had them out again in hopes they could fix it. They did not and unfortunately we flooded again. We had another company out, they spent a little more time and although it was a little more expensive we have had no more issues. I would not recommend Jarboe's to anyone.

Angela J.

Our water quit working and we needed a new one. My husband called 4 other plumbing businesses. No other business would either answer nor call him back. Jarboe's answered and provided us with great service. The two gentlemen that came were very nice and respectful. Our water heater looks nice and works. Very much enjoyed the hot water once again. Thanks!!

Madhukar D.

We had a moderate leak under the kitchen sink, so we called Jarboe's. On Dec 19th, a service person came and decided that we needed to change the air gap for the dishwasher. He changed it, but the next day, the leak was still there, so we called Jarboe's again, who told us they will send a ""Senior plumber"", who came on the 21st. He decided that sealing the periphery will solve the leakage problem, but won't be aesthetically good. Alternately we could replace the sink. We didn't care about aesthetics, so he went ahead and sealed the periphery. We asked about refund for the airgap replacement which was unnecessary and he told us to call the company. The company told us an email to the refund department will be sent and they would contact us. Nothing happened for a month so we called the company again and the lady told us she could send another email to refund department but we could neither call them directly nor have any other recourse than to wait for decision of the refund department. We have yet to hear for a fair resolution of the problem. It seems we are out of luck as far as a fair refund is concerned.
All I can do is to call the better business bureau or forget the whole thing (except to write this review).

Natalie H.

I had Jarboe's come out for a quote on a water heater installation. Not only did an unfriendly individual show up for the job but in an 800 sq ft house they quoted me 2500$ lmfao. Not only did I 'no thank you for your service' but that night found a private plumber who did the job for 1100$. Id definitely get more than one quote no matter who you go through on any job you need done. People and businesses will take advantage of you.