James Lane Air Conditioning and Plumbing

Kathy L.

I've had occasion to get service from James Lane for HVAC throughout my home ownership journey. They have always been professional, responsive and thorough. Last night I heard a terrible noise from my outside unit. I put in a ticket on the website for today ( wishful/ hopeful). Followed up with a call this morning. Scheduled for tomorrow, with a "if we have a cancellation, we'll try to fit you in". Melody was able to find a technician available for this afternoon. He explained everything well, fixed my unit, made sure cooling was happening and back in business. Thank you James Lane for your great customer service!

Nannette K.

I needed service on one of the air conditioning units in a small apartment complex. Because I was not a regular customer, they wouldn't even talk to me about service. Not the best way to stay in business.

Kevin H.

will Never buy any ac heating systems from James lane they will Not service them even They sold the unit to you if they haven't been out in the last 3 years heck I even had them replace water heaters for me but NO more

Robert R.

Very Fast Service.
BUT There AFTER hour and Weekend rates are WAY to High. They tack on a extra $100 .

Austin H.

Called them out this morning for my A/C not working properly. They arrived within the hour and it took him no more than 10 minutes to figure out that I had a bad capacitor. It was an easy swap for him. After changing it out, he cleaned the coils and unit so it looked good as new. I definitely had a good experience with this company. The individual was respectful & quick to figure out what needed to be done. Thanks James Lane!

Margaret M.

Have used James Lane Air Conditioning and Plumbing for years! They are prompt, thorough, neat and professional! They make their Mamas and Papas proud! Very polite and ready to answer your questions if you have any. If you have tried the rest, now try the best!!!

Natalie C.

Our AC went out and got up to 90 degrees in the house. Contacted them at 9:20 AM this morning and gentleman showed up at 1:00 PM and repaired it. So expressed. Thank you so much!!

Chuck B.

I had my A/C compressor stop working on Thursday. Called them Friday morning at 715AM. they arrived at about 1100AM. They only had one person on call. It was July 3rd, not 4th, and apparently in the summer heat in Texas they were running a "holiday" crew. I was also up-charged $135 for "SERVICE CHARGE SUNDAYS/HOLIDAYS". As I have noted, it was Friday July 3rd, not the fourth.
I was not informed by Ashley when i placed the call that Friday was considered a holiday by James Lane. I was only informed AFTER the completion of the work by Justin. So needless to say, Thanks for being available to get my AC running again, but you need to be more upfront about when you are going to surcharge for a day that is not a holiday simply because the company chose to do this! Even the banks were open for normal operations on Friday and celebrated the 4th of July on...you guessed it the FOURTH OF JULY! When its 85* inside and the temp is going to rise, these companies have you by the "bal**" and can just celebrate a holiday whenever they chose i guess!

Gee B.

I've done business with James Lane Air Conditioning and Plumbing for 40 years including major repair or replacement of air conditioning, furnace, and water heaters as well as several lesser items. They also found and repaired a major slab leak for me several years ago.

I've always found them to be courteous, prompt,
we'll qualified, and honest.

Glenn Beavers

Michael P.

Would not respond to my home, and I'm a previous customer, for an air conditioner emergency without a credit card and couldn't guarantee me a technician would be available. I have two elderly golden retrievers suffering in the heat. Apparently James Lane values money more than customer service. Disgusting.