Jake's Plumbing

Nicole K.

Jakes plumbing has the best rates in town! Local business with great professional and courteous service. We had an emergency and Jake immediately came to our home to assess the situation. He was courteous and respectful of our home and family during his visit. He quickly determined the problem area and not long the issue was resolved. I referred him to a family member who had an emergency situation and within minutes was able to confirm an appointment and the issue was resolved quickly and efficiently. Not only do I recommend Jakes plumbing for residential plumbing matters but I also use Jakes plumbing for my business as well. If you're looking for a service for both residential and/ or commercial Jakes Plumbing is definitely a great service to use.

Unhappy C.

Like so many others, our home warranty company assigned Jakes to us. Service call to the warranty company was for shower and faucet leaks. Shower dripped, and faucets in the same bathroom leaked unless the handle was in just the right place when shut off. John came out, saw what I was talking about with the faucet handles, and told me that he would report in about it and that I would get a call in the next few days. I asked him to get me a bid on replacing all my bathroom faucets, including those leaking, as they were all the same age. I also asked him to let us know what, if anything, the warranty company would cover and about the possibility of paying the difference between whatever the warranty company would cover and what it would cost for nicer fixture options, explaining that I would pay for whatever the additional costs might be.

Never got a call about any of that. They called to schedule the work for the shower drip. When I called to ask about why the faucet leaks were not being addressed Jake told me that the warranty company would not cover them. When I asked him why not, he said John told him that there was no problem with the faucets. When I told him I did not believe that, as John was standing with me when I clearly demonstrated the leaks, he got angry and said they would look at it again when they came out for the shower leak. When I asked him if that would mean another $75 charge, he said ""we'll see,"" as if that was all right.

My guess is that he never actually talked with John about the faucets. He only read the abbreviated notes on the original invoice, which did not go into detail.

So... John dropped the ball about communicating the faucet problem and then, when I asked about it, Jake lied to me rather than telling me that he did not know the whole story. Rather than hearing reason, he dug his heals in and essentially called me a liar. His tone was condescending and angry, as though I was an annoyance rather than a customer.

Canceled the appointment for the shower leak, and will be explaining how unhappy I am to the warranty company.

In summary: if your warranty company offers Jakes as an option, tell them you want someone else. If it was possible to give less than one star, I would.

Nonumalo Percy S.

Jake has been my plumber now for a couple of years and he has always come through. Always punctual and professional. Just a class act

K M.

I've called out Jake's Plumbing for a few different items over the years...very responsive & accommodated our schedule each time, on time at the beginning of the appt. window or sooner, decent pricing, but most of all - great quality work!

Lynda H.

I have never in my life experienced such disgraceful customer service.

In July of 2015, my hot water tank started leaking. I called American Home Shield and they assigned the job to Jake's Plumbing. They made their inspection visit and told me there were various items that would not be covered by the insurance company amounting to around $200. I agreed to the charges and AHS signed off on the replacement tank.

Jakes' returned to install the tank a few days later.

In mid-December of 2015, my wife remarked that she could smell something like car exhaust fumes when she was out in the garden. I called our propane gas suppliers and asked them to come out and check for leaks. They came out the same day, did not discover any leaks but informed me that the hot water tank installed by Jake's was for use with natural gas not propane and immediately red tagged it due to health and fire issues.

I contacted Jake's Plumbing and was told I would have to go through AHS.

I called AHS and was told they no longer used Jake's Plumbing. I can certainly understand that based on their yelp reviews.

I called Jake's Plumbing and they refused to take any action and once again told me I would have to have it handled by AHS.

Not only did they install the incorrect tank, causing health and safety issues for months before we discovered the problem, they flatly refused to correct the problem at their expense. In the meantime, my wife's asthma was very bad due to the noxious carbon monoxide fumes created by the tank. Once the tank was switched off, her asthma improved dramatically overnight.

I am currently in the process of filing a small claims court action and a state contractor's License Board complaint against Jake's Plumbing. I understand that mistakes happen but to flatly refuse to accept responsibility for them and fix them is a disgrace. Do not under any circumstances use this company.

Dean D.

VERY BAD SERVICE!! As their other customers I wish there were negative stars so Jake Plumbing could receive them. Jake Plumbing was assigned by American Home Shield home warranty and they were NOT able to complete a water leakage work from a shower handler during many weeks. In addition to services fees received from the home warranty they charged me a high-value of money because they claimed that they need to modify water pipe lines for the replacement of a valve and the home warranty will not pay for it.
They replaced Brass (Gold) shower handler and trim with temporary ones (chrome) and told that they will order the parts and return to complete the work. After many calls from me and the home warranty NO response!! I have not experienced before that an owner of business does not care about their customers when there is an emergency work such as a water leakage.

James S.

If there were negative stars, they would receive them. Don't get me wrong, the person that came out, Jon, was polite. He first showed up with no appointment and luckily someone was home. He unclogged the drain and left. It backed up again the next day. He snaked it out again the next day. It backed up again a week later. So, the problem has not been resolved. I have not been able to get ahold of them for a month. I finally did a *67 to hid my caller-id and lo and behold, Jake picked up the phone. He said they no longer work for first American as of a couple of weeks ago and I needed to get another plumber. I asked if he then was not going to honor the commitments for the job he was paid to do and he said that it is in the insurance company's hands and he would not be back out. I told him that I was going to write a yelp review and he called me a something that you should not call a customer as he hung up. WOW! Jon was very nice, the owner... not so much.

I then called the insurance company. It turns out that he is still on contract per the person I talked to but may not be much longer based on his refusal to come out and that he told me he was not on contract. They assigned another plumber.

Aisha L.

After Jakes Plumbing told me that I needed to move the AC ducts in my garage in order for them to access my leaky pipe, I got second opinions. Two other plumbers came out to my house and told me that there was no need to move the ducts since the leak was elsewhere. I contacted the home warranty company to update them and I requested a new plumber. Thankfully, they sent someone else out who concurred with the other plumbers and the issue is now resolved. But this confirms my lack of trust in this company.

Al S.

The week we moved into our new home, we had to cope with serious plumbing problems, and then the water heater failed. We had a homeowner's warranty with American Home Shield who sent out Jake's. It was very hard to work with AHS - the original plumbers they contracted wouldn't come over until 3 days later after the toilet drain had failed! American Home Shield switched to Jake's. The workers were ok - friendly and competent. In the middle of them working on the plumbing problems, the water heater failed, The house had been inspected and the water heater was working when we moved in. Although Jake had never been to the house, he reported to American Home Shield that it was a 'pre-existing condition,' even though his workers told me that they thought the heater should be covered. This was impossible because we had just moved in, and the house had been inspected by a licensed home inspection company. It looks to me like Jake was eager to please American Home Shield so that he would get repeat business rather than legitimately serve the home owner. The failed water heater was not a 'pre-existing' condition. If so, we would have had the seller fix it before signing off on the purchase of the house. I am still very unhappy about this and will report this to the appropriate California regulators. To be treated so poorly when we were struggling with these problems upon moving in shows Jake's the extremely poor customer service (not his workers). Since having these problems, I switched to a Home Emergency Insurance Solutions insurance policy introduced by our local water utility, and have had excellent results. There is no excuse for the stress and difficulty we went through, let alone the expense we had to pay to replace a water heater that was obviously covered. Shameful!

Jay s.

BEWARE---I am the same as others who AHS Home warranty has sent Jake to! I would give negative stars as well. A total scam artist. Overcharged, accused me of not wanting to pay my bill!! It had been an hour since job was complete and I had to call with my CC. Totally unprofessional.