Jackson Total Service

J S.

They serviced my home last year in January. I had a water leak. We thought it was from the shower drain. They took care of it they said. They charged us $1000.00. The leak was not from the tub but from our air conditioning unit. We found the problem ourselves and had it repaired by a vey reputable company Cool Breeze. There never was an issue with the shower but they took our money and ran. I contacted them many times after with no satisfaction.

Rose B.

Unbelievable. I just recieved a bill in the mail for $168.00. A salesman came to my house to give me an estimate to get our whole house generator working. He wanted a deposit of $800 to cover parts and labor. Apparently they didn't enough money. I called another company and they got my generator running for $80.00. I plan to contact the better business bureau and if I hear from Jackson again they will hear from my attorney. Never experienced this in 60 years.

Kathy B.

This place is terrible! First off they blew off the appointment then apologized. They also over charged me for the job when I walked in to pay the place was so dirty I just turned around.

Devon N.

I just wanted to repost a message I left on their Facebook page last August. It says it all about this company..from 2014 I just wanted to thank you so very much for the years of good service you have provided me. On Friday I came home from work to find my A/C was not cooling...a man was out quickly, got it going through the night and then on Saturday fixed it. My mother is in the hospital...I could not be at home. To be able to trust a company with access to my house when I am not there is a true blessing. And, to return home after an incredibly stressful day, to a cool house was everything. Thank you and God bless...Lysle Catron They show up 24/7...do a great job...and are so very trust worthy.

R H.

Darren replaced our facets in both bathrooms. As usual he did a great job. He is always here on time and knows what he is doing. We have used Jackson for all our plumbing and air conditioner needs for many years. I would highly recommended Jackson Total Services.

Amanda B.

This company's lack of customer service and lack of integrity are astounding. The owner of the company cannot be bothered to return a phone call or even address a customer service issue via email. The """"supposed"""" Customer Service Manager argues with their customers rather than try to listen and understand an issue. Do not trust that their technician has """"fixed"""" whatever problem you are having. And, if they say they cannot find the problem, INSIST they keep trying to figure it out. Only then will you possibly get your problem solved.

Matthew L.

Less than 1 star. I called for an ESTIMATE. The job was a simple replacement of an outdoor outlet from 2 prong plug to 4. He came and told me it was very complicated and was going to cost around $850. I said it seemed excessive, and I was going to get another estimate. I had another master electrician do the job the next day for $150. Then Jackson had the nerve to charge me for a service call when no service was rendered. Totally unethical as well as a rip off. Use Coastal electric.

Ruth S.

First service sent a person who could not troubleshoot it totally and then tried to charge for extra hours. Fortunately, I got it corrected by a person who was called when he arrived and left. The second time they sent extra people who mostly stood around watching others who struggled to get it done. The job was billed at 2 to 3 times what it should have been. The owner needed the money so badly he would not listen to the facts that they did not even come with the equipment needed and had us go get equipment. It has soured me from using them again. Just a regrettable experience with less than helpful or understanding administration people who make excuses for incompetent people and screen the owner from customers' concerns. Not sustainable business ethics with that service.

Stavros M.

Trustworthy, efficient reliable. Showed up on time and fixed the problem quickly for $100 after Service Experts said it would be $15,000. Nice to have honest people you can trust.

Casey G.

I've worked with this company for almost 8y and have always been totally happy with their service, associates and their willingness to work within my budget. They are courteous, professional and go above and beyond to provide excellent customer service.