Jack and Jill Plumbing

Lucas K.

They caused my basement to flood and now they won't return my calls. My sump was having problems draining. The tech came over and said he fixed it. The next night it rained and I woke up to my whole basement flooded. I paid $1500 for them to flood my basement. I had to hire another plumber to fix everything and get the sump working again. They said they would refund me but now I've called 4 times and they won't answer me. Dont trust the reviews on google, the plumber told me they get money from their boss if they get a review with their name in it, so none of the reviews are real.

Indranil B.

Matt came when our downspout was overflowing and determined that they would need to use their truck with a jetter the next day. We paid a $600 deposit (half of estimate to unclog underground pipes assuming they aren't broken) with the understanding that we would forfeit it if we eventually went with someone else, after determining with the jetter whether the pipes are clogged or broken. The next day it was determined that the pipes were broken, we decided to go with them, they provided an estimate, and upon our request, they deducted the $600 off the estimate. However, I requested an itemized copy of the estimate, and the underground photos and videos from the excavation for our insurance company, which my wife saw them take. For 3 straight days, the admin who picked up the phone (5 times in those 3 days), the admin who received my call said she would relay my message to the manager, but the manager never called back. Then I asked my wife to call, the admin said the same thing to her, but the manager called her. When my wife asked for the itemized estimate and the underground photos and videos on OUR property to give to our insurance company, the manager (wish I knew his name so I could put it on here) simply said he has decided not to service us. So much ego for just asking for the information we deserved. And leaving us in limbo after we invested $600 in their service, which they didn't even return to us. A week later, we found a company who would fix the issue for less than 2/3 of what they quoted - so them not servicing us turned out to be a blessing in disguise. I would not recommend this company at all for your needs. Their management is rude and egotistic, and their service is way overpriced as we found out.

Ed K.

Ridiculously expensive. $300/hour is a bit much to clear a clogged drain, don't ya think???

Ed K.

Did good work and arrived quickly but...

Five hundred bucks to clear a grease plug under our kitchen sink. Took him a half hour tops. I wasn't home when he arrived or I'd have paid the visit fee and told him to take a hike. No wonder he was immediately available - who wants to pay that much to snake out a clog for a few minutes?? STAY AWAY

Colleen F.

I hired them to install a shower valve, decorative plate and a glue-on shower wall I provided. They had to come to my house five times, three more than was necessary to fix easily avoidable errors. Each time I had to wait during a three-hour window for them to arrive and be home while they worked costing me many hours of my time. Their plumber only used spray foam to fill in large gaps in the drywall behind the shower wall, which is contra-indicated and will necessitate me buying a new shower wall to have installed by another company. They likely used the wrong caulk for the job, as well, and applied it sloppily. They also removed and threw away the decorative plate which would not have been necessary to use if the shower wall had been installed on the day the shower valve was installed. They agreed to refund half of the money I paid, which I have not received. They have not responded to my complaints to the BBB or the NYS Attorney General's Office and have left me no choice but to sue them in small claims court. I will gladly remove this review if they honor their promise to refund me half the cost of the job.

Trisha F.

We called to have them fix a part in our hot water heater. They said they would be here between 9-12 that day. Never came never showed up. My husband called and said well maybe we can try again tomorrow. They said yes between 8-10am. No call no show.

J Y.

Pricing is outrageous!! $2000 to replace a pipe in an open full basement. Nothing to move out of the way. Would have taken me 1/2 hours and $100 in pipe. Unfortunately the tenet called when I was out of town and thought it was urgent. Nice looking pipe complete with an elbow. Just wow! Expensive!!

Tammy S.

This company not only is a rip off but they take advantage of young people who are just starting out and do not know anything about plumbing. My daughter and son-in-law just purchased their first home and needed a hot water tank and purifying system. They called Jack and Jill and a salesman came out and showed them a 40 gal, 50 gal, and an 80 gal. Long story short he recommended the 80 gal for 2 adults and 2 babies at the tune of $4000., these kids trusted the company to be fair. This exact water heater is $1400. at Lowe's how can this company justify the price difference? The owner tried telling me that they hooked up the water heater. If that was the case it would have been operable but nooo they needed to hire an electrician to run new wiring (another expense) I tried talking to the manager and then the owner who not only refused to replace the 80 gal for a 50 gal or work with us on making things right but he also hung up on me. I would not recommend this company to my worst enemy.

David A.

Matt from Jack and Jill Plumbing was at my house last week, to flush my tankless system. He did a wonderful job! Everything he did or moved, was put back just as is. His work was neat and efficient and he was done in less time than I had thought. Excellent work, once again, from Jack and Jill Plumbing!
Thank you!

Julie G.

If you are easily convinced that their over pricing is worthwhile, then you may give them a good review. Not us.

We had Adam come by on a Friday to look at our toilet that was running, our sink that wasn't draining well, and our tub that was dripping. He turned the faucet in the tub harder and it stopped running! He told us that i order to fix the sink, we needed a new one, and he fidgeted with the toilet until it stopped running. He only charged us $74 which seemed okay. But a couple of days later the toilet was running again and the tub was dripping. So, on Monday we had him come back. This time he said we needed a new toilet and tub. He said the toilet needed a new fill valve that was impossible to find because the toilet was a Toto and their parts were rarely available, and the new tub would cost $5800. The tub drip is minor, but the toilet running is so bad that the Monroe Co Water Authority had sent us a letter telling us that we needed to look into it.

With Adam in front of me, I called the contractor friend who had originally installed the toilet and Adam changed his tune a bit. He called his boss about getting the part for the toilet and learned that not only was one available at Home Depot, but he actually had one in his truck. Then he told me he could replace the fill valve for $250. When I balked, he asked me what I wanted to spend. I told him that I had replaced fill valves on my own for under $100. So her changed his offer to $200. I asked him if he would discount me the $69 I had paid on Friday, and he said no, so the total bill would be $269 plus tax.

On a humorous and curious note, he also asked me if I had a wrench he could borrow!

I then told him I wanted to wait to find out from my friend if he had any other suggestions, and he said that would be fine, but he'd need to charge me an additional $69 for a service visit that day. He added that if I refused to pay that, then our association would be over.

I opted to not pay him the additional $69 and will wait for a better solution. I have since looked up the cost of fill valves and they are available at Home Depot or Amazon for $28. My conclusion is that he/Jack and Jill are less than honest, manipulative, and over priced. I also will try to get my original service fee back.