Jack and Jill Plumbing

Colleen F.

I hired them to install a shower valve, decorative plate and a glue-on shower wall I provided. They had to come to my house five times, three more than was necessary to fix easily avoidable errors. Each time I had to wait during a three-hour window for them to arrive and be home while they worked costing me many hours of my time. Their plumber only used spray foam to fill in large gaps in the drywall behind the shower wall, which is contra-indicated and will necessitate me buying a new shower wall to have installed by another company. They likely used the wrong caulk for the job, as well, and applied it sloppily. They also removed and threw away the decorative plate which would not have been necessary to use if the shower wall had been installed on the day the shower valve was installed. They agreed to refund half of the money I paid, which I have not received. They have not responded to my complaints to the BBB or the NYS Attorney General's Office and have left me no choice but to sue them in small claims court. I will gladly remove this review if they honor their promise to refund me half the cost of the job.

Trisha F.

We called to have them fix a part in our hot water heater. They said they would be here between 9-12 that day. Never came never showed up. My husband called and said well maybe we can try again tomorrow. They said yes between 8-10am. No call no show.

J Y.

Pricing is outrageous!! $2000 to replace a pipe in an open full basement. Nothing to move out of the way. Would have taken me 1/2 hours and $100 in pipe. Unfortunately the tenet called when I was out of town and thought it was urgent. Nice looking pipe complete with an elbow. Just wow! Expensive!!

Tammy S.

This company not only is a rip off but they take advantage of young people who are just starting out and do not know anything about plumbing. My daughter and son-in-law just purchased their first home and needed a hot water tank and purifying system. They called Jack and Jill and a salesman came out and showed them a 40 gal, 50 gal, and an 80 gal. Long story short he recommended the 80 gal for 2 adults and 2 babies at the tune of $4000., these kids trusted the company to be fair. This exact water heater is $1400. at Lowe's how can this company justify the price difference? The owner tried telling me that they hooked up the water heater. If that was the case it would have been operable but nooo they needed to hire an electrician to run new wiring (another expense) I tried talking to the manager and then the owner who not only refused to replace the 80 gal for a 50 gal or work with us on making things right but he also hung up on me. I would not recommend this company to my worst enemy.

David A.

Matt from Jack and Jill Plumbing was at my house last week, to flush my tankless system. He did a wonderful job! Everything he did or moved, was put back just as is. His work was neat and efficient and he was done in less time than I had thought. Excellent work, once again, from Jack and Jill Plumbing!
Thank you!

Julie G.

If you are easily convinced that their over pricing is worthwhile, then you may give them a good review. Not us.

We had Adam come by on a Friday to look at our toilet that was running, our sink that wasn't draining well, and our tub that was dripping. He turned the faucet in the tub harder and it stopped running! He told us that i order to fix the sink, we needed a new one, and he fidgeted with the toilet until it stopped running. He only charged us $74 which seemed okay. But a couple of days later the toilet was running again and the tub was dripping. So, on Monday we had him come back. This time he said we needed a new toilet and tub. He said the toilet needed a new fill valve that was impossible to find because the toilet was a Toto and their parts were rarely available, and the new tub would cost $5800. The tub drip is minor, but the toilet running is so bad that the Monroe Co Water Authority had sent us a letter telling us that we needed to look into it.

With Adam in front of me, I called the contractor friend who had originally installed the toilet and Adam changed his tune a bit. He called his boss about getting the part for the toilet and learned that not only was one available at Home Depot, but he actually had one in his truck. Then he told me he could replace the fill valve for $250. When I balked, he asked me what I wanted to spend. I told him that I had replaced fill valves on my own for under $100. So her changed his offer to $200. I asked him if he would discount me the $69 I had paid on Friday, and he said no, so the total bill would be $269 plus tax.

On a humorous and curious note, he also asked me if I had a wrench he could borrow!

I then told him I wanted to wait to find out from my friend if he had any other suggestions, and he said that would be fine, but he'd need to charge me an additional $69 for a service visit that day. He added that if I refused to pay that, then our association would be over.

I opted to not pay him the additional $69 and will wait for a better solution. I have since looked up the cost of fill valves and they are available at Home Depot or Amazon for $28. My conclusion is that he/Jack and Jill are less than honest, manipulative, and over priced. I also will try to get my original service fee back.

Christine A.

WAYYYYYYY overpriced !!! The consult was $75 with tax and then a quote of 3k to fix a shower that overflows ??? Price gouging at its finest!! HOLY SMOKES ..

Patricia B.

Estimated cost of installing a new sink & faucet !24""0 $$$ please don't waste you time & hard earned $$$$ not a even less than suck service bad deal & communication is well below any I have ever seen

Donna Q.

When I asked for an itemized bill I was refused. The office manager I dealt with was very unprofessional. I would not recommend them to anyone.

Scott S.

Having some issues w/water backing up in the tub when I'm taking a shower. The issue started on Tuesday, was told by Jack & Jill they couldn't get to us until Friday between 12pm & 2:30pm. Friday 2:35pm rolls around someone from J & J calls & said; ""We need to reschedule because they had another emergency at another location. All our techs are at that location."" We were told Saturday they'd be at our place at 10:30am. 10:35, no Jack & Jill plumbing. I call, they apologize & say they'll have the tech call me. Our appointment got moved to 12pm - 2pm. 2:30pm, no Jack & Jill plumbing & no phone call all day from tech. Call again. Was told some tech named Paul pushed our time further back a 3rd time to 5pm Saturday. At this point it's obvious they don't want to do the work & have no intention of coming. I call & ask to speak to a manager was told ""The best I can do is take a message & someone will contact you"". Like they were supposed to already & never did was my reply. So, as a result of them jerking us around for 3days, we're now back to square one & have to find a plumber. And thnx so much for leaving us hanging until the weekend! Now we have to drag it into next week! This is not how a business is run. If you're unable or unwilling to honor your commitment to keep a simple appointment, don't schedule one. We probably could have had our issue resolved by now through a more reliable business if they'd have just been more forthcoming.