J Stephens Plumbing

Steve S.

I called J because my Rinnai RL75 wasn't generating hot water. Other plumbers booked me 3 days out but J showed up within 15 minutes, fixed my issue at no charge as long as I service it with him. 100% recommend him!

Joe T.

Kyle and Rich were great, they were able to fix a few minor plumbing issues I had in a quick and efficient manner. They took the time to explain what they were doing and showed me the issues. Would not hesitate to call again.

Maurizio F.

These guys are great. We had an emergency, no one else could or wanted to come for 24-48 hours. Within 20 minutes of our call they arrived as they said they would. Polite, professional and knowlegable. Without hesitation, on a Friday night, they brought in the machinery to dog and fix the problem and not wait till next day. We will not forget their professionalism and care to help us when no one else seemed to have the time. Highly recommend them for any job, big or small.

Dave R.

Excellent, timely, professional, friendly & a pleasure to deal with in every way. We had a major hot water heater issue that they took care of as quickly & efficiently as humanly possible. We give them our highest recommendation.

Holly W.

This is literally one of the best service calls I have ever had in any industry. These guys (James and Axel) were respectful to me and my property, knowledgable, eager to share their knowledge when I asked questions, and SHOWED UP when they said they would show up. They initially came on a Saturday to run a diagnostic, and J. Stephens (owner) even stopped by to check-in with them, which added a nice touch. They were not the cheapest, but after calling multiple plumbing companies and getting several quotes, they were definitely the best value when considering the expertise, commitment to get the job done timely and correctly, and their overall professionalism. I think their 10-year warranty speaks for the faith they have in their work. They worked like a well-established team, and that is something very refreshing to witness when in a distressed predicament regarding your property. They even put the tabby back down with care. I can't say enough great things about them, and I'm very happy to leave them 5 solid stars. If only other companies could just do a good job like these gentlemen. Great job y'all!

Kayla S.

Great customer service today from Ryan. He was prompt and delivered quality service. Next time I have a plumbing problem I will call them again. Will also recommend to friends. Thanks again!

Shaveeda S.

Imcompetetent and extremely overpriced and rude. They charged over $500 to replace a toilet with a toilet we already had bought and had at the house. Then they replaced the falange for over $300. After the toilet was installed it does not have the proper water flow, therefore it barely flushes and does not fill to the proper level. We asked them to check for a leak that we were having from the shower and they did not do it. Then one of them had the nerve to ask for a tip before they left. I called the owner and calmly asked about these prices and he just started raising his voice at me and was very , very rude.

Ariel N.

Jay just took out my old, broken water heater and installed my new, beautiful water heater and did an excellent job. We were without water for 5 days before deciding to hire a professional, and I am very glad we ended up calling Jay. He responded to my text within seconds, and when we described the situation over the phone he gave us a quote that he honored when he arrived Monday morning (5 minutes early!) for the installation. He was prompt, courteous and professional and we will be definitely calling him with any of our plumbing needs. Thank you for helping us Jay!

Greg O.

After my usual googling and attempting to diagnose the issue, I was pretty sure that we had a clog in the main line that was causing the sink water to back up into the tub. It was draining very slowly but any water use would cause another backup and it wasn't clearing. I put out a Request a Quote on Yelp and wasn't getting anything immediate. I decided to call a couple highly rated places and while my first choice wasn't available for another day and a half, J Stephens said they could come by at the end of the day. Ryan showed up at my door right on time with a helper to solve our issue. After some quick diagnostics, he determined that I was right and that the main line would need to be augered. It would also need the """"larger auger"""" which would be more expensive. I'm not sure why if you have both tools to do the job, why it would be more expensive to use one than the other, but that's the deal. We needed it cleared asap and chose that route. Within 30 minutes they were wrapped up and the pipe was cleared. I felt like the almost $400 price tag was a little high for the amount of work, but after speaking with a friend in the business, he mentioned it's not much more than he charges either... which made me feel better... slightly.

Holly R.

Great customer service and incredibly quick service despite the holidays! Easy to communicate with and very helpful.