J & K Plumbing

Tony G.

The worst company ever!!!!!! I'm serious... I was referred to this company through American Home Shield (AHS).. Had two different technicians come out to elevate a leak in a water pressure line. However, due to the fact the water line ran from my 2nd floor down to the 1st floor of where the leak was occurring; the techincians tried to first convince me the leak was from the A/C drain line.. The A/C repairman came out and did a dye test on the drain which passed as no drain problem.. After explaining this to the tech; the tech then tried to explain the problem could not be addressed due to some carpentry work!!!.. Absolutely unbelievable!!!! The tech looked at me while explaining this process and couldn't believe the utter silliness he was saying himself!!!! I put this dude out with no delay!! I don't not write reviews ever!!!! However, I had to write this review because this has to be noted to put customers on notice to BEWARE of this company by all means!!

Amanda L.

Absolutely do not work with this company. Office staff as well as in home service reps are so rude. Told us when making the appointment we would get a call when the tech was on the way to our home approximately 15-30 minutes before arriving. The dispatcher called at 9:09 AM and said the driver was at the property and no one was answering. I explained that was expecting a call from them letting them know they were on their way, but didn't receive their call/message and I was at a class with my daughter and I could be home in 7-10 minutes. Kathy was the woman on the phone and she is extremely rude. Told me that my husband was a liar for letting me know they'd give 30 minutes notice. The same woman then told me I should drive faster (despite having a 2 year old with me) so her plumber could get to his next job. We are talking about a 5 minute drive and she acts as if we just cost her plumber 3 days of work. Do yourself a favor and find a company that actually cares about their customers!

They haven't even begun work and this might be the most unprofessional company I have ever dealt with.

Wesley l.

They haven't even begun work and this might be the most unprofessional company I have ever dealt with. The dispatcher is extremely rude and told my wife I was a liar for letting her know they'd give 30 minutes notice. The same lady then told her she should drive faster (despite having a 2 year old with her) so her plumber could get to his next job. We are talking about a 5 minute drive for my wife and the lady acts as if we just cost her plumber 3 days of work. Do yourself a favor and find a company that actually cares about their customers.

Misty F.

I guess my opinion of J&K Plumbing concurs with everyone else. I too contacted AHS to make a claim of a leak under my kitchen sink. Plumber came out and "fixed" the leak at the water valve under the sink. That same night our kitchen floor flooded so we called back to schedule the plumber to come out to see what happened. 2 days later he showed up and said he did not cause the second leak (it was leaking inside of our kitchen wall behind our dishwasher - whatever the plumber did caused the pipe to burst open), its from the water pressure coming into our home from outside from the City?? Never been a problem before until he "fixed" the first leak, and of course AHS will not cover his mistake. I have the home warranty service because I am an elderly disabled man and am not able to fix these problems myself. I have to call a legit plumber to come out and fix the problem this yahoo caused! Needles to say I will be canceling my services with AHS

T K.

American Home Sheild sent J&K Plumbing to my home a month ago to repair a leaky faucet. Now, the same faucet is leaking again, more like running water vs. leaking. The J&K receptionist, bless her heart, called to set up an appointment and mentioned that she would call us 15 prior to inform us their driver was IN ROUTE TO THE HOME...NOT WHEN HE WAS SITTING IN THE DRIVEWAY. Of course as soon as I stepped out to get my kid from the bus stop, the receptionist calls to say the plumber is AT my house waiting. I asked if he could wait 5 minutes or if I could let him inside, I have cameras all throughout the home, and she said NO. Ok, that's fair. Well guy left before I could get back to the house, and suggested that I pay a $75/service fee. Ummm...what service? You never entered the home and the faucet will still be leaking tomorrow. Furthermore, Ms. Receptionist got really snippy with me and said, "we don't pay our plumbers to wait in the car." Well, well, RUDE LADY...I don't pay your plumbers to drive out to my home and leave without actually SERVICING the problems.

*****POOR CUSTOMER SERVICE****

John O.

Got allocated J&K from American Home Shield (AHS). Tech was nice enough, however got a call from AHS the next day saying it would be an additional $505 to 'bring my water heater up to code' Spoke to the lady who answers the phone at J&K who said the bulk of the cost ($315) was for an item that was required in the texas code for water heaters. Turns out that was not true. Confirmed as a lie by the city building inspector. Should have been a bill for less than $200. TBH, what rang alarm bells first was that they do not accept any form of payment apart from cash or cashiers check, given to the tech in advance of any work being done! not even personal checks. I then looked online and saw the universally terrible reviews and went with someone else who did a great job much more quickly and accepted all forms of payment (needless to say they had great reviews online too).

Hillary S.

DO NOT USE this plumbing services.!!! They do not care about the customers at all. American home Shield set us up with this company and they were absolutely unprofessional, they did not perform correctly when they came and check for a leak in my place. I called and check if they send the report over to America home Shield and they took a week to send the report. The report stated the wrong thing!! They just do not know what they're doing

John R.

J & K Plumbing (McKinney, TX) were dispatched by American Home Shield (AHS) to address a leaking water heater. The cold water inlet was the source of the problem. The "plumber" replaced a washer in the connector and walked away, despite my pointing out that the water was still leaking. He brushed this off by saying the water was coming from the wet insulation in the heater, bubbling out of the top of the unit.

As the catch pan under the heater was continuing to fill up (despite my efforts to drain this), I called J & K Plumbing back. The "plumber" was now quite belligerent (How dare I call him back to actually fix the problem). Instead of correcting the issue with the cold water connector, he drained the water heater and wrote this up to AHS as requiring a new water heater. He then bypassed the leaking water heater by connecting the cold water inlet to my 2nd water heater.

About 10 minutes after he left, I found that the bypass he rigged was leaking. I also discovered that he had also left the gas burner turned on for the water heater he had just drained. I ended up fixing the problem myself -- He has failed to inspect the cold water inlet pipe to see that a piece of the inner lining had broken, creating the leak. During the service call, I had offered to bring up a drop light so he could get a good look at the problem -- This offer was rejected.

The work order to replace the water heater contained a whole series of refitting requirements to "bring the heater up to code", for example: permit and inspection, ventilation modification, T&P modification, insulate lines, removal charge. None of these other items are covered by American Home Shield and would need to be paid out of pocket. Our home is of new construction and I know for a fact is up to code based on the inspection done when we purchased the property.

To add insult to injury I was told both verbally and in writing that J & K Plumbing would not assume any liability for damage to our carpeting or hardwood flooring during the removal of the old heater.

In summary, the "plumber's" powers of observation were poor. His attitude was unprofessional. The work done was dangerous (Leaving the burner turned on to a drained water heater). The add-on charges to bring the system "up to code" are highly suspicious -- an independent professional plumber deemed these unnecessary. I was charged $75 for this "service" (my AHS service payment).

Should American Home Shield schedule this company to service your plumbing, reject the service call. You do have the right to request a different service company.

By the way, the BBB rating for this company is an "F". I wished I have done my homework beforehand. http://www.bbb.org/dallas/business-reviews/plumbers/jandk-plumbing-in-mckinney-tx-50000246

I hope this saves someone a nasty headache.

Maria K.

Do NOT use J&K plumbing they are professional scammers. Do yourself a favor and read the reviews before you allow them to step foot in your house. American home shield uses them in the Dallas area. They are notorious for shifty plumbing work then placing the blame on you which leaves you out of pocket to fix their faulty work. I wish I would have listened to the reviews before I used them but don't let my story be yours. If it were possible to give 0 stars that would still be better than they deserve. J&K pluming stands for "Just Kidding we didn't fix it plumbing".

Jennifer K.

American Home Shield set us up with J&K Plumbing for a leaky toilet.
They called me this morning.
I scheduled a time frame from 11am-3pm.
Office staff called me at 12:30, tech on his way. I left work and headed home, normally a 10-12 minute drive.
At 12:50 she called me to advise the tech is at my door, no one answering. I explained I was "like 2 seconds away" as I was literally about to turn on my street.
She very rudely responded " if you were 2 seconds away you would be there already"
She was rude, abrupt and impolite.
For the record- unusual construction zone that wasn't present this morning delayed me.
But a call at 12:30 advising 15 minutes out a call at 12:50 to advise he was leaving! I guess 5 minutes was too much.

When I arrived in front of my home the tech was writing a slip to put on my front door. I explained she called me at 12:30. I got stuck in unforeseen construction(future reference I will start saying I need 1 hour notice)! He argued with me and said she called me at 12:27. My phone, everyone's phone time stamps! It was 12:30. But 3 minutes? Really!!!!

The wax seal needed replaced. He did the work quick. Upon leaving he advised me excessive use of a plunger causes damage. I advised we don't use it excessively. He replied " the plunger is right there so obviously it's used". Had an argumentative tone to his voice.
I didn't feel a need to explain myself any further. Though for explanation, this is an older home- things do wear down over time! And yes, doesn't everyone have a plunger in their home? So I keep mine by the toilet. Where else should it be? The kitchen counter so I am not questioned ???

They do not take credit cards. With American Home Shield I have a $75 copy.
Cash only! Nope, not this girl. So they can say they never received it.

Called American Home Shield- made my payment to them and noted my account to use a different plumber in the future!