J Drains Rooter Service

Gigi C.

We had a plumber come out and fix/snake our ""Clean out"" for our Washer and Kitchen back in the summer. They handled their business and did a great job for a really reasonable price. Fast forward to Jan 2015. Same issue, a bit worse. I called a few various plumbers - either got pushed to someone else or referred out. Finally called J Drains (was referred to them as well), made an appointment. Frankly, found someone ""cheaper"" so called J Drains to cancel, the owner Jason answered, asked why I was cancelling, was honest told him I got specific price for same issue. Without hesitation, he matched the cost. Jason sent out Eddie and assistant this am, felt they went above and beyond for the price, but they held to Jason's word. That's integrity. I'll be referring them to anyone looking for a solid, reasonably priced plumber. Thanks Jason and team.

Beryl G.

The afternoon of New Year's Eve my kitchen sink backed up. I was stressing since I have guests arriving soon! Mia had Jeff here in less than 2 hours.
Jeff was great! Thank you for making my day better!

Craig B.

I had a backed up shower and called J Drains. They were out within 1h as they said they would be. Jeff showed up and was very clear and friendly and great to work with. I would not call anyone else if I have any more issues. Very easy to work with.

Angie D.

We had J Drains out in 2013 to help with what we thought was just debris in our lines. The guest bathroom, garage sink, and the washer were inoperable and they sent someone that very night! They snaked the line and all went well.

A year later, September 2014, and what a mess. We were having back ups again in a all of the downstairs including the dishwasher. Seeing how we didn't have use of any plumbing in the downstairs, they once again came out pronto! They did some discovery work involving underground video and found that our 1964 plumbing was made primarily of asbestos and had crumpled underground to the main line.

That day they did a quick fix so that we could at least shower, flush and use our sinks. To completely replace the plumbing was not a cheap endeavor but ultimately, the guys did the work within 2 days and even made every attempt to put our landscaping back the way they found it. We have a completely new plumbing system (which they filed a doc with the city so it's coded, that ups the home value). We were very pleased with the customer service level as well as the explanation of costs associated.

Thanks J Drains :)

Sanjose K.

After posting my original review (below), I received quite a nasty email from who I presume to be the owner. I am pasting it below. After receiving the message, I am changing to 1 star, due to unprofessional communication.

""You paid 75 dollars for someone to go to your roof ..and if he would of fallen off and broke his back for 75 dollars would that of been a good deal for you or him...sewer and drains don't back up every year unless there is something wrong with them and 164 .00 dollars in this area is below industry standard for a lic and bonded plumbing contractors with workers comp and general liability insurance credit card machines break and it takes time for the parts to be sent out and you stated that your drain has backed up before no one gives warranty on drains fyi but we do in this industry it cost a business owner 120.00 dollars just too get a tech to your house thanks to workers comp and general liability insurance phone operator and over head so we cleaned your line for 44.00 dollars and I have to pay the tech ...so your welcome 75 .00 dollars for a unlicensed handyman without insurance sounds about right...thanks for the review your drain is cleared call someone else next time and you will see how much it really cost...thanks""

Original review:
I was really excited about having J Drains come over after reading the Yelp reviews, but was not 100% pleased with my experience. I called in the AM to get a quote to do a snake of our clean-out bc our kitchen sink was clogged. This happened about 1.5 years ago, so I knew exactly the problem and that it is a 20 minute fix. I asked for a quote over the phone, but they would not give one. They did send someone out to do a free inspection and quote, and that person was very polite. I was given a 2 hour window, but said I needed to be somewhere so they shortened the window. The tech ran late and showed up just as I needed to leave (they did call to tell me he was running late, which I appreciated). Once here, the tech checked for a clean out and said he could do the job now. It was 164 to do from the ground or 365 to do from the roof ""because of insurance reasons."" This seemed high to me, but he was here and I wanted it done so I just said yes. The job was done in 25 minutes and was only given a 30 day guarantee (you can tell that the standard form gives you longer, but he crossed it out and wrote in 30) because he was ""confident it was going to clogged again."" He said the ""pipes are old, filled with grease, and corroding."" I told this all to my husband when he got home and he was a bit pissed. Apparently we paid $75 the last time we had it cleaned (I dont remember the company), so this was more than double. He also said he didnt understand how plastic PVC can corrode (I didnt realize this). So, I felt a little uneasy about the experience after my husband and I talked. Lastly, I asked the tech if they took credit cards, or only check, and he said check. On Yelp it says they DO take credit cards, so that should be clarified as well. Overall my drain was fixed but I dont feel good about all the other pieces.

Chemo Q.

I am not one to complain but I am very disappointed in their service and work!

They were late, no show and full of excuses. Their tecs are not well trained and unprofessional. They seem to not know what they are doing...And all they did was point fingers at each other and get annoyed at each other for mistakes they made. They are messy when working and left a mess, they didnt have some tools and asked to borrow ours and left them all dirty and borrowed some of our stuff without permission. They don't come prepared...they had to keep leaving to get more parts, the list can go on...just a bad experience overall

I regret ever calling them to come do work at my home. Do not recommend them!

David T.

Eric is the man! Had an emergency with the sewer line and he immediately fixed it. Installed a new sewer line, took care of all the city permits, cleaned up afterwards and put me at ease. Got good work for a fair price.

Mike P.

These guys just came out. Last night all of a sudden my shower wouldn't drain and my toilets wouldn't flush in either bathroom, so I realized I had a plumbing issue I couldn't fix with my usual go-to solution: Liquid Plumbr.

I called the City of San Jose last night, knowing nothing about plumbing, and they sent a crew out for free which checked the city side of things and told me it was a problem on my property. I also discovered what a sewer line clean-out is, and that I have one on my lawn (the water was not overflowing there, actually it was trickling).

This morning I called around to various places to compare prices, and while J Drains would not quote me over the phone, they turned out to have a lower estimate when they arrived than the ""big guys"" and a random other guy I called quoted me over the phone ($215 and $200 minimums, respectively). They ended up charging me $164 which was great... but even better I was able to use the voucher they are promoting on Yelp which dropped the price to significantly less.

They made it out a little later than expected, but the tech, Ray, was very friendly and respectful of the property. The city guy from last night had mentioned I could just go to Home Depot and buy one of those small rooters and put it down the toilet myself. I considered this, but decided I didn't have the time to go to the store, figure out how to use the tool, and try my luck (I have a bunch of work to catch up on) so I decided to go with a professional. When I mentioned this to Ray, he said it would probably work but would leave black marks on the toilet, so it would be better to go through the shower. I didn't want to mess up my toilet so I'm happy he explained this to me. Ultimately the shower thing didn't work, so he brought out the medium size rooter machine and went up from the clean-out on the lawn and that worked very quickly. All in all he was here for 45 minutes or so, didn't leave a mess, and after checking with the dispatcher he had no problem accepting the voucher.

All in all, it was a good experience. Would use them again.

Alice E.

SO GLAD I CALLED!!!!!!!!!

As a new home owner I had no idea who to call other then the BIG companies who do this BUT I always prefer local if I can!!! I called Roter Rooter first, yes I did sorry.. but they were going to be several hours before they could make it out, and when SH** is coming up from your shower that's the LAST thing you want to hear!

So I called this place to check timing and pricing and they were BETTER on BOTH!!!! Duh, I am going with J Drains!

From the very first gal who answered the phone to Eddie the guy who came out it was professional, friendly and helpful!!! The gals said she would get right back to me with a time estimate and she followed up right away. Next thing I knew Eddie was at our door in record time!

When Eddie got here he was friendly, fast and helpful. He explained things and I love that!! He was also worried about keeping the house clean and I always appreciate that!

Thanks Eddie and all at J Drains YOU RULE!!!!!!

Liz M.

Last night the guy from J Drains who came out to our emergency (isn't that almost always the case?!) was great. Eddie did a great job and knew what he was doing. The snake he had to use needed a different end to get the job done. Fortunately, he was prepared and had a different size for the end of the snake. He explained the problem and how to prevent it in the future. He was personable and professional! Also, the dispatch people called to follow up to be sure he was there and the job was done. Definitely would recommend this company!