Island Plumbing

Victoria C.

Simply put, do not use these guys. They charged $450 + Labor to install an $85 3/4"""" Pressure Regulating Valve. They were NOT upfront in initial discussion about the type of part that they would be installing, confirming over the phone that a 1.5 Inch part was needed. A 429% mark-up is simply outrageous. Avoid like the plague.

Danielle M.

Very poor customer service from dispatcher, bordering on rude. Plumbers failed to show. Second appointment also failed to show. No call or apology.

Patricia S.

I can't say enough about how great they are. They aRe extremely attentive and do the job quickly and efficiently

Angie R.

Good Morning But I would like to tell you about a rather unpleasant situation I experienced with them. Our toilet was not properly functioning and they fixed it and we were told that this service was guaranteed for 3 months or 1 year if we bought their equipment.About 4 weeks later the toilet stopped working and we to get it check out. We were initially charged over $300 to fix it and today they found that the piece was dirty and they """"fixed"""" it charging us an additional $94 when the service was supposed to be included as part of the """"guarantee of service"""". When I called the office a very rude person answered the phone she was very defensive and did not allow me to talk always overriding my concerns. I of course paid what they were demanding. But I can assure you I will never again in my life be utilizing this company as I feel that they are basically selling one service and offering something totally different. I feel I have been robbed by this company.I would seriously consider choosing a different company for plumbing issues because it would be a shame that others would have the same dreadful experience that my family has endured.

Kathleen B.

Overall horrible experience. Staff is giving out wrong information regarding prices. No one seems to know anything. And don't hold your breath for a response. Not recommend AT ALL!!! Go somewhere else where they will value your time and money.

Aj P.

Great company. They came to my condo in north Miami beach to change my shower pan and they were extremely fast and clean. The guys working were very nice and always kept me informed on what was going on. I would call them again for any other problems.

Matthew B.

Customer service has gone way down hill! I was stood up for a plumbing appointment to which I confirmed a day in advance. After taking work off, I called and they promised someone would call me back right away to reschedule...no such luck. I called again in the afternoon, same song and dance from them and yet no return phone call to apologize or reschedule. Very disappointing and unbelievably unprofessional with no regard for customer's schedules and busy lives. I do not recommend this company.

Mark M.

I have been using Island Plumbing for 6 years. I am very dissatisfied with their services. They are very expensive and totally undependable. Recently I called to schedule a plumber 10 days ago. I called on a Monday they scheduled for 9:00 Wednesday. On Wednesday they called and asked rescheduled the same day between at 1-3 pm. instead of 9:00 am. They never showed on Wednesday between 1-3 pm. So I called and rescheduled for the first appointment the following Monday at 9:00 am. At 10:20 am the plumber still had not showed up. After my 6 years of loyalty, you would have thought that Monday at 9:00 am they would have been at my door. But NOPE! It's time to find a new plumber.

Jay B.

I was really happy with this company; they (unlike other companies I called) have a receptionist who answered and was helpful very time I called. They also coordinated an electrician from their company (Island Power) to come out at the same time. I had a bad kitchen clog fixed and a garbage disposal put in at the same time; I was happy with both the repair and the disposal. I was also happy with the electrical work - I had to have the disposal electricity put in (it works great), and I also had a multi-bulb chandelier from Farrey's conk out post-warranty. Island Power fixed it without me having to buy and pay to install a whole new fixture. Plus, they came out to do an additional related fix for no charge a few days later. The company reps called to ensure all work was correct afterward. Highly recommend.

Sonja B.

Excellent service. I called yesterday and got an appointment for today. They called when the plumber was on his way and my hot water issue was fixed in under 15 minutes. He tested the water multiple times to make sure it was working perfectly. Would definitely recommend to anyone in Miami.