Island Plumbing

Suzanne B.

I have been using Island Plumbing for 6 years. I am very dissatisfied with their services. They are very expensive and totally undependable. Recently I called to schedule a plumber 10 days ago. I called on a Monday they scheduled for 9:00 Wednesday. On Wednesday they called and asked rescheduled the same day between at 1-3 pm. instead of 9:00 am. They never showed on Wednesday between 1-3 pm. So I called and rescheduled for the first appointment the following Monday at 9:00 am. At 10:20 am the plumber still had not showed up. After my 6 years of loyalty, you would have thought that Monday at 9:00 am they would have been at my door. But NOPE! It's time to find a new plumber.

Mario A.

Hired to repair a water valve leaking. They arrived and said it was not a plumbing issue. Charged $130 for the call out. Should be half of what they charged for no work done. Never again using them.

Shelby M.

We had a leaking toilet valve that needed repair at our building in Brickell. I called Island Plumbing and got an appointment the next day. Gus showed up on time, fixed our problem in an hour, charged us a very reasonable amount, and was so kind and professional. I highly recommend this company to anyone in downtown Miami that needs an honest, talented plumber!

Jennifer T.

Excellent service. I called yesterday and got an appointment for today. They called when the plumber was on his way and my hot water issue was fixed in under 15 minutes. He tested the water multiple times to make sure it was working perfectly. Would definitely recommend to anyone in Miami.

Ivan E.

I can't say enough about how great they are. They aRe extremely attentive and do the job quickly and efficiently

Sul B.

Overall horrible experience. Staff is giving out wrong information regarding prices. No one seems to know anything. And don't hold your breath for a response. Not recommend AT ALL!!! Go somewhere else where they will value your time and money.

J C.

Positively the worst customer service, even by plumber standards. Plumber damaged an electrical outlet while unclogging a drain, then failed to disclose it. Once the fault was discovered, the receptionist stated three times, in three separate calls, that an individual would either come back out or call me, yet no one did. Finally, on my fourth call, I was told by her that she spoke to the owner and that they would not come back out and that i should just deal with it with an electrician. Look for an alternative, Key Biscayne residents - their performance is hit or miss, at best, it seems from other reviews. It is a total miss in my case and may be in yours.

Christine G.

I was really happy with this company; they (unlike other companies I called) have a receptionist who answered and was helpful very time I called. They also coordinated an electrician from their company (Island Power) to come out at the same time. I had a bad kitchen clog fixed and a garbage disposal put in at the same time; I was happy with both the repair and the disposal. I was also happy with the electrical work - I had to have the disposal electricity put in (it works great), and I also had a multi-bulb chandelier from Farrey's conk out post-warranty. Island Power fixed it without me having to buy and pay to install a whole new fixture. Plus, they came out to do an additional related fix for no charge a few days later. The company reps called to ensure all work was correct afterward. Highly recommend.

Frances R.

Nothing like the shower running and you hear bubbles coming from the kitchen sink to brighten your day Island Plumbing showed up and saved the day. The plumber that came to run the snake explained everything that was going on. He was thorough and very professional. He did not make a mess and stayed a few minutes to make sure everything was running smoothly. I highly recommend this company!

Brian C.

Very poor customer service from dispatcher, bordering on rude. Plumbers failed to show. Second appointment also failed to show. No call or apology.