Island Plumbing

Andres H.

If you are looking for honest, trustworthy and fantastic customer service, then Island Plumbing is the place to go. When I called them about my sink and bathroom problems, they were so thougtful and honest that they asked me to perform a couple of procedures over the phone to see if I could avoid having them come out. What company in Miami ever does that? Not only were they early to the appointment (another first for Miami), they fixed the problem quickly, efficiently and cost effectively. They could have had me replace multiple parts, etc., but no, they said that wasn't necessary, it was an easy fix. Honesty, integrity and just quality service from start to end whether it was with Rudy and the staff at the office or Ellis the plumber that arrived. I HIGHLY RECOMMEND THIS COMPANY.

S P.

I was really happy with this company; they (unlike other companies I called) have a receptionist who answered and was helpful very time I called. They also coordinated an electrician from their company (Island Power) to come out at the same time. I had a bad kitchen clog fixed and a garbage disposal put in at the same time; I was happy with both the repair and the disposal. I was also happy with the electrical work - I had to have the disposal electricity put in (it works great), and I also had a multi-bulb chandelier from Farrey's conk out post-warranty. Island Power fixed it without me having to buy and pay to install a whole new fixture. Plus, they came out to do an additional related fix for no charge a few days later. The company reps called to ensure all work was correct afterward. Highly recommend.

Mae S.

Hired to repair a water valve leaking. They arrived and said it was not a plumbing issue. Charged $130 for the call out. Should be half of what they charged for no work done. Never again using them.

Jeff K.

Positively the worst customer service, even by plumber standards. Plumber damaged an electrical outlet while unclogging a drain, then failed to disclose it. Once the fault was discovered, the receptionist stated three times, in three separate calls, that an individual would either come back out or call me, yet no one did. Finally, on my fourth call, I was told by her that she spoke to the owner and that they would not come back out and that i should just deal with it with an electrician. Look for an alternative, Key Biscayne residents - their performance is hit or miss, at best, it seems from other reviews. It is a total miss in my case and may be in yours.

JoEllen O.

Had used Island Plumbing for more than 15 years at our Miami Condo with good success. We recently made an appointment to change a valve which required a water shut off of the apartment line in the tower. Island knew the details of the job but came unprepaired with tools and equipment to complete properly so hours were waisted waiting on supplies and help. We paid the bill as invoiced but followed up with a call and an email complaining about the poor service; no response to either. After all these years of loyalty and that lack of a response from Island Plumbing, we will not use them again and have suggested to our condo association the same.

Darren B.

Customer service has gone way down hill! I was stood up for a plumbing appointment to which I confirmed a day in advance. After taking work off, I called and they promised someone would call me back right away to reschedule...no such luck. I called again in the afternoon, same song and dance from them and yet no return phone call to apologize or reschedule. Very disappointing and unbelievably unprofessional with no regard for customer's schedules and busy lives. I do not recommend this company.

Kim L.

We had a leaking toilet valve that needed repair at our building in Brickell. I called Island Plumbing and got an appointment the next day. Gus showed up on time, fixed our problem in an hour, charged us a very reasonable amount, and was so kind and professional. I highly recommend this company to anyone in downtown Miami that needs an honest, talented plumber!

Rosali H.

Good Morning But I would like to tell you about a rather unpleasant situation I experienced with them. Our toilet was not properly functioning and they fixed it and we were told that this service was guaranteed for 3 months or 1 year if we bought their equipment.About 4 weeks later the toilet stopped working and we to get it check out. We were initially charged over $300 to fix it and today they found that the piece was dirty and they """"fixed"""" it charging us an additional $94 when the service was supposed to be included as part of the """"guarantee of service"""". When I called the office a very rude person answered the phone she was very defensive and did not allow me to talk always overriding my concerns. I of course paid what they were demanding. But I can assure you I will never again in my life be utilizing this company as I feel that they are basically selling one service and offering something totally different. I feel I have been robbed by this company.I would seriously consider choosing a different company for plumbing issues because it would be a shame that others would have the same dreadful experience that my family has endured.

Kenny B.

I can't say enough about how great they are. They aRe extremely attentive and do the job quickly and efficiently

Harpeth K.

Overall horrible experience. Staff is giving out wrong information regarding prices. No one seems to know anything. And don't hold your breath for a response. Not recommend AT ALL!!! Go somewhere else where they will value your time and money.