Island Mann Plumbing and Drain Cleaning

Daniel D.

Horrible company overall, service and to work for. Treated like property and paid half that. Would NOT EVER recommend, especially since half the crew are either unreliable or do a half-way job. Zero stars for real.

Brian B.

My prior review was taken down somehow. I do not think Island Man Plumbing is honest. They were referred to me by my home warranty company. They told me they had to do additional work that was not covered by my warranty to bring my water heaters up to code. I paid the extra fee under duress. They came and installed 2 new water heaters, but did not do any of the extra work they charged me for. The city inspector came and approved the work. I contacted Island Man about a refund for the work they did not perform and they refuse to give me a refund. I think it must be their scam to make more money on home warranty work to claim that non-covered code compliance work is necessary on every job. I do NOT recommend Island Man.

Jill A.

Our house requires a complete repipe and the Crew, Chris Dickson and Isaac Perez, was amazing. They deserve a bonus, raise or PTO for sure. Both went above and beyond the job description and helped us with other contractors. The most trustworthy guys I have ever had the pleasure of working with. I felt like family left this evening and it actually made me sad.

David the man is doing our bathroom remodel and his knowledge of all things construction was on a whole other level. Cameron and David are super hero's in my book.

We will definitely be using Island Man for all future catastrophe's or remodels. I suggest everyone do the same.

Jill Ashworth

Dave A.

Island Mann Plumbing was scheduled by American Home Shield to fix our kitchen sink leak and they did fantastic! They were very responsive and kept great communication. Highly recommended

Lisa G.

Island Mann Plumbing came here on Friday afternoon. We had hot water when he got to our house. After 'checking' it he left us with no hot water for the weekend and didn't care. He blamed our electric supply. Two licensed electricians said that he didn't know what he was talking about. Run away from these guys. Run fast.

My husband called the owner and it's been 2 weeks and he still hasn't returned our call.

Jim L.

I used them through my Home Warranty American Home Shield. I paid $125 to American Home Shield and they contracted Island Mann Plumbing. Island Mann Plumbing sent a "plumber" (I could not verify if he is a licensed plumber and his name is not listed with the State of Texas Plumbing Examiners). This individual who goes by the name of "Saint" (if Saint shows up, ask for his Texas Plumbers License card and take a picture, if he doesn't have one don't let him do plumbing work in your home, its illegal, if he is not a journeyman or a master plumber he must be supervised by one directly while doing work in your home) came to my home and meet my elderly father who allowed him in to work on a running toilet and replace a kitchen sink faucet. Saint spent less then 5 minutes (proof from ring camera at door, kitchen and hallway near bathroom) in my home and did nothing. He sent a work order to Home Shield that flush valve needed to be replaced but wrote on my work order that he simply adjusted the chain, no replacement needed and no follow up visit required. Gave myself and Home Shield two different diagnosis while leaving me with no fix to anything and I'm out $125. I feel that he took advantage of an elderly man thinking he could collect from American Home Shield and do nothing at my home thinking I would call again for another service call. Island Mann Plumbing lies to the Home Warranty and leaves the customer with no service while collecting a service call fee. I recommend that if you ever had a bad experience with this company and you use a Home Warranty, make a formal complaint and get your Home Warranty company to stop doing business with them. File a complaint with State of Texas Plumbing Examiners if you feel that you have been cheated, don't let this company do this to another person in our community. BBB, FTC, State Attorney General, don't let any company do this to you or anyone else. Galveston and surrounding areas deserve better.

Antonia O.

So, I thought my pilot light in my water heater went out. I say I thought because I didn't really understand how to check a water heater. The pilot light is the small light in the window towards the back. Back to reviewing though. So, we knew we had warranty on the water heater, so I was only expecting to spend $95 for them to come out and evaluate the issue. Yes, $95 just to schedule them to come to your house. So when the guy got here, he began to explain the possibility of an issue with the thermocouple on the water heater and it would be about $500 to fix. Including the warranty items. When I say I was livid...words don't even begin to explain how I felt. So basically we would have possibly paid $595 altogether. That's crazy and I had no idea that was potentially I may have to spend. Thankfully, we didn't have to do it, but it was really a shock because I kept asking how much possibly and I was under the impression that it was covered under warranty, but only parts are covered under the warranty, not the labor.

Lolly C.

Would Not Hire This Company!!!!
Island Mann Plumbing overcharge for mediocre work, customer service is rude and unreliable, cause more stress to the homeowner.
If I had known hiring this company would cause more problems, I would have hired a much better, professional company to deal with.
My paraplegic son was without his shower and bathroom for over a month because the company could not get their act together. I was informed by their technician Nick that he would provide a breakdown of the job detailing everything they did to give to my insurance company. He lied to make the sale because when I asked for an itemized invoice to provide to my insurance company, they would Not provide an itemized invoice. They don't want to show that the work they actually did was Not worth the outrageous amount they charged.
The job is still not completed, my paraplegic son has no sink in his bathroom, and my floors are not completed from the water damage I had to begin with.
Also, I found out that the revolving credit they had me apply for Only works with Island Mann Plumbing! :( Great!!! :(
In July, I had them come back out to finish my floors because the water damage ruined my carpet. Their technician Eric had Island Mann Plumbing draw up an invoice, and the project was set in July. Here we are in August, and I just found out that my project was canceled.
No One communicated with me in any way to advise me that my project would not be done!
I am now sending emails, phone calls, and text messages, and no one is Returning my calls or My Money!
I need my money back to hire a better, competent company to finish my water-damaged home. I can't believe how they treat a paraplegic young man or their current customers.
Very Poor Service on the part of Katherine Mann, Nick, Eric, Rudi V., Anthony, and their rude customer service agent who raises her voice and hangs up the call on you.
Please do your homework first; better companies out there can help your family with your plumbing situations.
Customers are already dealing with plumbing sewage backup, water damage, leaks, or other plumbing situations. Also, dealing with insurance claims that take forever, mortgage companies that make you jump hoops to get the reimbursement endorsed, and also dealing with getting the house repaired, customers Don't need Island Mann Plumbing adding to their stress!

Drew B.

My water heaters were not working. The waters heaters are in the attic and there's not any isolation valves on the water heaters! I check them and found there was a leak inside one and relight the other one, Knowing it had a warranty. I called the manufacturer and was given 3 company to call, ISLAND MANN PLUMBING was on the list. On the day they came out they remove the water heater and installed the new one. Work was completed in about 2 Hours! The workers came down and informed me GOOD NEWS AND BAD NEWS! I ask, WHAT HAPPEN? He stated good news your water heater is installed, the bad news is IT'S THE WRONG WATER HEATER! He stated he took a picture and send it to their BOSS and was informed, it was the WRONG WATER HEATER!
What happens is the parts order go to the warehouse and the warehouse worker pulls the parts and gives the parts to the plumbers, IT WAS THE WRONG WATER HEATER THE PLUMBERS WERE ISSUED, THE WAREHOUSE WORKER DID NOT READ THE ORDER CORRECTLY AND ISSUED THE WRONG WATER HEATER! Now they have to find the correct water heater for my house! But I do have Hot water! The correct water heater was delivered to my house within an hour, but upon opening the box to the water heater it was found it was damaged! Now That water heater has to be return and another issued which took another hour! Now the plumbers have to turn off the water to my house again! Remove the WRONG WATER HEATER that was installed and install the CORRECT WATER HEATER! Now a two hour job took approximately 8 hours to complete ALL BECAUSE THE WAREHOUSE WORKER DID NOT READ THE PARTS ORDER CORRECTLY! Now I have 2 working water heaters with 2 manual isolation valves and 1 with a automatic isolation valve! The plumbers informed me, they can't get on my roof to seal around the exhaust so water will not leak in from the roof when there is a rain storm, which is understandable due to the steep angel! Island Mann Plumbing has a roofer and and he did arrived the next day.
The plumbers and the roofer were nice and were very professional and excellent job!
But and there's always that but! A 2 hour job took approximately 8 hours all because a warehouse worker could not perform his job properly!

Dina T.

BUYER BEWARE!!!! I now realize these guys are total crooks. When I came to Yelp to check them out I see my exact same experience in someone else's review. I had a leak in my closet ceiling. This guy walks in, sticks his head in my closet for less than a minute. He then goes upstairs to the upstairs bathroom and proceeds to tell me I need a whole house re pipe for $8,800. I told him he was a salesman, not a plumber. Boy was I right! He also offered me their ridiculous financing. What a rip off. I told him repeatedly I only wanted the leak fixed. He submitted a re pipe to my home warranty and they denied it. And we had someone else come look and guess what?! It was the hot water heater!!!! He never even checked it. My husband changed out an O-ring for $15. I brought it to Island Scamm Plumbing and they said thank you and they will retrain the employee. Nooooo he is well trained. Apparently this is your business model. I only asked for my service call fee returned and they repair the sheet rock in my ceiling which is a small patch. They refused. Shame on this company.