Integrity Home Solutions

Dena M.

I wish I could give them a negative star count. I called them due to a toilet back up. Their ad promises 1 drain clean out for $99.00 They came to my house and decided we would need to pull and snake the toilet. If we pulled and replaced the toilet ourselves the price would be $425.00. When we told him no and asked about the special he told up it was only for the clean out in the ground(THERE ADVERTISEMENT DOES NOT SAY THIS). To ad insult to injury for his false advertising we had to pay him $50.00. DO NOT, I REPEAT DO NOT USE THIS COMPANY!!!!! They are false advertisers.

Ben C.

Integrity Home Solutions Took over from Bay Area Heating and AC. We were never notified of the change in ownership. We purchased 2 new state of the art Trane AC units less than 4 years ago. The Capacitators have been replaced 4 times in that span. Integrity Home solutions covers parts only, no labor. The part is 60 dollars, labor costs 440 dollars which is very expensive. The repairman came recently to replace the capacitor and charged me for the part and acted as if he didn't know it was still under warranty and charged me for the part. The company did this the past 2x we called them with the capacitator failure. I asked if they would please do the annual maintenance/service while they were here and their employee said """" No, Integrity Solutions has to notify you when your maintenance is due."""" After he left, I was able to see we were past due on our annual maintenance. He just didn't want to do the work. The repairman also fixed the capacitor and then came in and charged me without first asking if I wanted the repair done and what the price was going to be for the repair. We called the office both times asking to get the refund for the part at least. The person answering the phone said the manager would contact us back. Neither time did the manager call us back. I called multiple times and could not speak with their manager. I do not recommend this company. Poor customer service and overpriced.

Jessie B.

If you used this company after reading their reviews, I don't know what to say. Since I wrote my review they continue to score low. So the managers request to be contacted to address the problems is obviously for show.

Tori J.

I I called this company last Monday to schedule a phone call with a manager before they came out and I was promised that a manager was going to be assigned a task to call me and I never received a phone call. I called the next day and asked the same thing was promised again another call, and again nothing. I called a third time and I scheduled an appointment no one ever showed up. I called the fourth time I was promised that someone would come the following Monday after Easter bright and early and here I am sitting after rescheduling my work schedule again for the fifth time no one has showed up, which is why I am leaving this horrible review for a horrible company. Do not use them. They will not show up.

River V.

He broke our faucet on the outer wall of the house. Repaired for free"""". When I confronted him that the pipe is sticking way to much out of the wall and wiggling, he got on his phone with somebody and started laughing about my complains. Also! He said water pressure is too high in our water pipes. It's 80. He said we need extention, no lower pressure. Cost 1500$. We called water plant, its normal! How people can be so dishonest? Sloppy job, skinny pipe which will break right away!

Patricia H.

Do not use this company. I am under contract to sell my home. My HVAC system is two years old. The buyers want to assume my VA loan. VA requires that the unit be checked for possible fire hazards. I called the company that installed it but they were bought out and all their stuff now goes through this place. They sent someone out who looked about thirty. He said he had seen MANY houses burn to the ground with my Trane system. He could fix me up for $2000. I didn't get to 75 years old by being stupid. I called another company. There was nothing wrong with the HVAC. Total cost was $79. Caveat Emptor on this outfit.

Paul K.

I am a investment builder new to the Tampa area with roughly 30 years GC experience. The AC unit in the home we are renovating had not been ran in a couple years and I decided to have a AC tech do the initial start up. Very soon after the tech arrived it appeared to me he had very little interest in starting, servicing, or even truly evaluating my current system. He wanted to sell me on replacing. Just a general impression at first but it was solidified when he started naming off parts that he said had failed and quoting extremely high costs. I asked him to wrap up, paid the roughly $100 invoice and moved on. I chose to try the startup myself the following day- I replaced the thermostat, flipped the switch, works great! I called another tech that was referred to me to double check things. He checked system and all was great. Integrity came to my job with no integrity at all. * I should note that after a week or so of running the startup seamed a bit labored, I had the new tech replace the capacitor for a $100. All great since.

Scott N.

Have never dealt with this company. Got a phone call from them from the clear blue sky. Then after I DIDNT answer it, (It said it was them) they sent me a text message to my phone saying it was time to schedule my electrical maintenance!?!?!? """"which is provided underneath the membership that you have with us."""" Which is a complete Lie and fabrication. Please reply to this message or call us at (813)575-7772. I have NEVER signed up for anything with them, nor had ANY interaction with that company. Nor has any insurance or homeowners I have. Then when I replied with STOP. It said I was unsubscribed from the email list. BUT Within 5 SECONDS.. I had a phone call from a number that had nothing associated. When I answered it immediately picked up clicked twice and started ringing TO INTEGRITY HOME SOLUTIONS. Complete scam operation. That interaction is dishonest on a level that is astounding. Wouldnt deal with them if it was the last company in the bay area.

Amar S.

We invited them for a leaky kitchen faucet with their understanding that there will not be a service charge. After 2 minutes of looking it over the faucet their bill was $350.0. I can buy and get it install brand new faucet for about $150.0 Then a guy tried to con me into paying other than a service charge like $139. Complete highway robbery. I told him to get lost. We did not pay anything. We are getting a brand new faucet free of charge from Price Pfister. Installation fee is $95. Be careful about these types of shysters.

Robbie B.

BEWARE! The $49.00 Service Charge claim- Integrity was able to come to my home within 1 day of calling them, a plus. My 2 y o HVAC fan would not run. Tech quickly found the issue was a blown 5 Amp fuse, he replaced it with a 3 Amp fuse even though he had a 5 amp fuse in the van but it was his last one so he did not want to use it and then charged me $257.00 """"MINIMUM"""" charge for the repair and call stating they waived the $49.00 fee and told us we were paying for the techs yrs of experience to diagnose the issue. They get your signature that says """" No Refunds"""" Tech took a call from his company while in my presence and asked """"are we charging the customer for that? He paused and then replied """"SWEET!"""" I called the company to confirm the minimum charge and they did confirm. I am grateful to have AC and like to pay my way so I paid the fee but trust for this company is completely broken. Best Home Services installed the unit but they merged recently with Integrity unfortunately. This repair leaves me feeling like I will need to monitor my payment method for some time Robbie B