Infinity Plumbing Inc

Michelle D.

I did not contract with this company directly as it was through our plumber because she said Infinity were copper experts and could get the job done quickly.

We had some issues which were resolved fairly quickly with the help of our plumber. Issues included piping/water access being removed to our studio behind the garage. When we originally raised the issue with the workers we were told that the studio ""was not in the contract"". I agree it was not in the contract as it had new piping but it also was not in the contract to cut off the water supply. It took our plumber calling the owner to straighten this out.

The second day of work, the ceiling of lathe and plaster was opened up on our curved ceiling. The ceiling was partially opened to allow for the re-piping. Shortly after the opening was completed, a large portion (at least 6 square feet) fell from the ceiling. I made the false assumption that since the ceiling fell directly due to the work being done on our 1927 house that this would be patched along with the rest of the openings that were made, which was included in the contract. I apparently was wrong. Five calendar days after the plaster collapse and the piping was finished, the plaster team came out to do the repairs. It was the workers who informed us that they would not be fixing the 6 square foot hole per their boss and if we wanted it fixed it would cost us additional money.

We called our plumber, who at this point was rather embarrassed by the lack of customer care done by Infinity Plumbing's owner. She talked to the owner, Marco and then Marco talked to us stating that the ceiling falling was not a result of them opening the ceiling and therefore not Infinity's problem or fault. He would only fix it for additional money.

I will say that I had no complaints about the job site team. My complaint really is with management and their lack of customer service and inability to take ownership of their mistakes. The whole experience could have come out better had management spoken to us right way and not the day of repairs through the workers.

Djoko T.

Tony Garcia attended our water pipes problem, he is experience and noticed the issue right away, he fixed it immediately without hesitation, recomended hard working man

V-marie B.

After going through a minimum of 8 companies and, or plumbing services I finally landed on Infinity. I was pleased from the very beginning up through the end. I found the company to be well organized; systematic; and, they exuded a sense of honesty; which is very important when you have work done that is outside of your own expertise. The work was done in a timely fashion; there was good workmanship; they were very efficient and tidy; and, the Department of Building and Safety passed the worked done without incident. Mr. Marco; the assistant Veronica; and Juan the site manager, were all very good people to work with. I recommend them highly.

Bill C.

When it turned out that my home required a new gas line and new internal repiping for gas, I interviewed five different companies. Infinity was the only one of two that was quick to assess the situation and give me a quote without a lot of smoke and mirrors and vagaries that the other companies did. The crew was very quick, neat, and professional. I never felt that there was any difficulty in communication with them from quoting the job to follow-up after the job was completed. I have no reservations about recommending them based on my experience.

Gene I.

Infinity Plumbing Inc did a repipe. they did not pull a City permit as required by law. A nosy neighbor turned me in after job was competed. I had pay for a permit and a hefty fine. I had to pay another plumber to do a test for the City inspector. This was a burden. They took advantage of a Senior Citizen.

William D B.

Infinity re-piped a three unit apartment for us. We were very satisfied. They started the job two days after I signed the contract, Six guys showed up and divided the job accordingly. The work was completed in three days including main piping, pipes inside walls and attic, to water heaters and kitchens and bathrooms and the patching of walls. One more day was needed for the City inspector to approve it. Israel ran the job and the tenants were kept happy and so were we. There were no demands for extras. Everyone was skilled and efficient; Since I was leaving on vacation, they even painted the repaired areas in one unit which they usually do not do. The price was very competitive being the low bid. I would use them again without question.

Thomas H.

Infinity is very reliable, very professional, and does the highest quality work -- and at fair prices. Great service, great staff, highly recommend them for full building repipe jobs!! I have used them over 25 times, for 8 years, on many projects. They are the best.

Martin G.

Great service! Izzy was very informative and was available at any time to answer questions. Great job.

Unsatisfied C.

NEGATIVE REVIEW!! F- F- F- F-! If there was a lower grade than F, I'd give them that!

To start off, Izzy the so called ""SALES REP"" was rude and totally unprofessional! On several occasions I had appointments set up for certain days and times, I waited and waited, the crew never showed up! This happened on several occasions, not just once! They are the worst plumbers ever, they carry no supplies, they don't have the proper tools in their trucks, they were not prepared for our job, the crew was not experienced! The crew was walking around like chickens without heads, totally lost and confused! The crew constantly had to call the office to speak to someone so that they could explain the job to them!!! I spoke to the Receptionist Veronica numerous times, she always promised to call me back and never did! I've left numerous voice messages on the business phone and no one returned my calls. I called Izzy numerous times, I texted him on several occasions and he NEVER texted back nor did he return my calls! When I call now, it goes directly to voicemail, I'd leave YET ANOTHER VOICE MAIL, TO DATE I HAVE YET TO RECEIVE A CALL BACK! The entire company is incompetent of working like professionals, they severely lack customer service, customer attention and customer satisfaction! Infinity Plumbing is not the company for you, PLEASE DO LOOK ELSWHERE! They are a total RIP OFF! They had hidden price increases as they moved along the job, there excuse was ""Oh that wasn't included""! AND TO TOP IT OFF, THEY NEVER CAME TO FINISH THE JOB! So please think twice before hiring Infinity Plumbing, BE SAFE RATHER THAN SORRY! I wouldn't recommend this company to my worst enemy let alone a family member or friend!

Alberto F.

The team is A+ Class. Did not completely do what we Izzy said would be possible I know a sales rep is just a sales rep and the workers know a bit more than the person selling, Izzy is a great guy and still gets a 5 star in my books. Thanks!