Indoor Comfort Services

Katelyn C.

First American Home Warranty sent out
Indoor Comfort Services to fix our washing machine. It appears she fixed the issue, but we have another issue with this company. We have a large chest freezer in our garage that was full of food. The plumber was working right by an outlet next to the washing machine and unplugged the extension cord to the freezer but she apparently forgot to plug it back in. We had to throw away over $500 worth of rotten food as we did not discover the freezer was unplugged immediately after the plumber left. I have attempted to contact this company multiple times and they are not helping to remedy the situation. I was told the boss was going to be calling me, but have yet to hear from them. I received a phone call from the plumber Delores who claims that she did not unplug the extension cord to the freezer. She proceeded to argue with me over the phone. Worst customer service experience with this company. The manager would not even speak with me. I will be filing a complaint with the home warranty in hopes that they stop working with Indoor Comfort.

Margee B.

They might be a great company. I wouldn't know. The tech they sent out was wonderful and diagnosed the problems. It's been days, and I can't get ahold of anyone to actually get the work done. You can look at the history of all the times I tried to call indoor comfort, and they haven't gotten back to me. Instead, I've been hung up on or left messages on their answering service that haven't been returned. It's been days.

Nicole L.

I was connected with Indoor Comfort through our home warranty company two years ago. They helped replace our furnace and AC and both have been working well since. Problem is that we were notified by the county that the permit was never finalized. We're looking for the company that performed the HERS testing (if it was done?) so we can get all the necessary paperwork to finalize the permit. I called Indoor Comfort multiple times trying to get the necessary information, always talking to a like person who isn't able to help me. Would be great if someone could call back and help settle the matter.

Sharan S.

It's been a month and they won't pickup anyone's calls. They have someone on an answering line who just takes messages. This is beyond ridiculous

Jesseca H.

Worst ever! If your home warranty company tries to send them out ask for a different company even if you need to wait. First American home warranty uses them. They never answer the phone or return calls. The only person that calls you back is the plumber Dolores. I had my water heater replaced on 1/24/23 and the gentleman that took the water heater out dragged our 75 gallon water heater that still had water in it across our garage floor causing damaged the to the epoxy coating the whole length of our garage. I called the next day after install when I realized the damage and left a detailed message; my call was not returned. I called again and once again did not receive a call back. Finally after being so frustrated I called the home warranty company to see if they could help expedite it. They got someone on the phone and I was told to send Indoor comfort services pictures so I did on February 22nd. I called to follow up as they still had not reached out to me by March 3rd. I spoke to Billie and she said my pictures were received and she has no idea of what is going on. She then has Dolores come back out and take more pictures to explain the damage and I was told that she would make sure this was taken care of. Well it is now the 14th and it is still not fixed. An appointment was set for Ken (the guy that did the damage) to come back and fix it. Guess what he didn't show. Do your self a favor and just don't use this company. If you have a home warranty ask for them to send someone else or pay out of pocket and the homewarranty company can reimburse you. Worst experience ever. I tried to let them do the right thing and fix it before writing a review, but they suck!

Christina W.

This was my assigned contractor through American Home Shield. They never ever answered their phone. NEVER! From Tues morning at 8 a.m. to Wed at 330. I tried 11 times to
call and update them with my tenants phone number. I left 3 voice mails. Ahs also tried to contact them. There are 3 phone numbers listed and i tried all of the. for 2 days. FInally they called the second day at 330 and I gave her the tennants phone number to schedule the appt. She said she would call my tenant ""RIGHT AFTER I HANG UP WITH YOU."" Never did. Two ahs reps tried to call them while i was on hold and couldn't get a hold of them either. This was a tennant/landlord situation and there was NO HEAT and 30 degree temps, with a baby in the house as well. Finally got another contractor assigned, and he showed up the next day, fixed it.

Aaron J.

I have gone through this company for my home warranty. It's been 3 weeks since my service was worked on and they allegedly ordered my part from. I've called so many times and received absolutely no acknowledgement. I've had to call my home warranty to get some kind of communication from them. If you seek terrible communication, poor service, and no reliability this is your place.

Michael B.

Horrible service, brand new unit and the heat does not work. When I called telling them I have a baby and toddlers they told me that no one can come on the weekend. This is insane!!!!! Do not use this company!!!

Kathy C.

The HVAC technician installed a new furnace in my home in Nevada City California 9 months ago. I had to call repeatedly about the inspection. Finally, I called the county and they said this company had never completed the needed paperwork to initiate the inspection. I called Indoor Comfort repeatedly over a span of several months to ask that this be corrected. Finally, an inspector came out today and the system failed the inspection. There was a propane leak and the technician who installed the unit hadn't installed a propane drain. My unit had to be turned off. Thank goodness there wasn't an explosion when I had the heater on!
I had never received the HERS report that was supposedly mailed to me for the inspection. When the inspector arrived I called about it and was told they would email it to me right away. Twenty four hours later I still haven't received it. Was told the manager was having trouble locating it. This has all been very upsetting and I only hope it can all be resolved before the temperature drops. Please do not use this company.

Sanjy V.

If I could give them ZERO stars I would. This place is a joke. We were assigned to this company as the contractor to come look at our HVAC issue as we were not getting cold air blowing into our master bedroom. She went outside to look at our AC unit. My husband followed her outside and she asked him what she should do!!!!??? What??!! She's the supposed ""professional"" and she's asking us homeowners what she should do? She kept checking to see if my husband was still watching her as she ""work"" because she was NOT doing anything. She did absolutely NOTHING and just said our AC unit was old. She was here less than 15 mins!!! Then reported to the warranty company that everything worked fine, we just have an old unit. What kind of company this is??!! Definitely not one I would ever use.