Immediate Response Plumbing

Paul H.

One of the worst companies out there... reviews probably speak for themselves. AHS sent this company to diagnose a tank-less water heater that they attributed to a roof leak... One of the other reviewer said that they get paid a service fee either way and this was reflected in the encounter. Avoid this company like a plague if you are actually paying out of your own pocket.

Richard S.

Fast response, friendly and competent people. My experience could not have been better. Water heater went out and the home warranty company notified these guys. They showed up promptly the next morning arranged for the water heater to be replaced an returned right after lunch and replaced the unit in about an hour. Absolutely first class.

Anna Q.

We received excellent and super speedy service. I will definitely use them again in the future and will be recommending Immediate Response Plumbing to all my friends and family.

Samantha D.

Beware!!! They charge a starting flat rate of $925 regardless of what you have done or how long it takes. I just paid $925 for them to place 2 feet of standard 2inch PVC piping. Boy did my husband hit the roof on this one. 2 feet of pipe with the bendy bits is only about $70 max at a hardware store. Beware!!! Don't let the horrible leak and water everywhere sway you into a hasty, costly decision!!

Carlos H.

main sewage drain/line to house was blocked with tree roots so the bathtub was back up.
My home warranty company sent me a plumber with the just right hydro-jetting tools and he took his time to do it very well. plumber listened and took time to answer all my questions, I am new to San Antonio and this was my first time using this company so I just wanted to make sure everything would turn out alright so I asked a lot of questions. The guy they sent out had good communication, and addressed all my concerns. He fixed the drain clog and took away the long tree root that he pulled out of the drain.

Sarah K.

Worst customer service I've ever experienced! Our home warranty sent Immediate Response Plumbing out to repair a leak. They were supposed to come out today to look at the leak and I got a call from the secretary in the office letting me know that the plumbers would be running late. There was also a mix up about the work they were supposed to be doing and as I tried to explain what we needed the secretary got very argumentative and angry. She kept raising her voice at me, interrupting me and Placed me on hold 5 times bouncing me back and forth from herself to another secretary. I had to ask 6 times when someone would be coming out to my house before they could finally tell me "after 5:00, if at all." She continued to yell and say rude things telling me I don't know what I'm talking about and my husband doesn't know anything because he wrote the wrong time down. She was very condescending and rude. When I mentioned that I felt she was being rude and I was going to let my warranty company know, she yelled "I wish you would!" I could also hear her screaming in the back ground when I was speaking to the other secretary. Very very horrible customer service. I did let my warranty company know how I was mistreated by this miserable secretary. She's either very unhappy with her job or just a crochity person. When the plumbers came out I showed them the leak and I asked them what was wrong with their secretary, they shook their heads in agreement and said she is about to retire. After looking at all of the yelp reviews, I'm not the only one that was mistreated by her. What an awful person!
The plumbers came out and took one look and said it wouldn't be covered by home shield because it's outside the house even though the pipe that needs replacing is under the house, in the slab. I called home shield to get a second opinion and let them know about all the negative reviews about this dishonest and unfriendly business. Immediate response does not want to work with home shield.

Jay s.

My experience echos the other negative reviews. One of the office staff is indeed very rude. They misdiagnosed one of my issues and nothing would be covered by my home warranty. Hmmm, sounds oddly familiar!! Beware!!

Christina C.

Not impressed with this company. Very unprofessional and LAZY. I was referred by American Home Shield and I feel Immediate Response Plumbing will say and do anything to not work, they get paid a service fee, either way. Not having them come back to my house

Kristy P.

I was sent to them from my home warranty company (AHS) when I had a leaking garbage disposal and leaking hot water heater.

My appointment window was 0800-1200 and I got a call at 0730 letting me know they would be there at 0830. I was sent a text that I could track their travel time which was awesome. Gus and Michael arrived right at 0830 and were very friendly and professional.

Gus tackled my hot water heater while Michael took care of the garbage disposal. Both were very knowledgeable in their work, were more than happy to answer my questions and explained everything.

Their work was quality work and I would recommend them to anyone!

Jeremy W.

The plumbers that came to the house were very nice, the problem is the office manager! Over the course of a month I was trying to get my tankless hot water heater repaired. Part of the time issue was working around the constraints of the home warrantee contract. However, Immediate Response only has one person that works on tankless hot water heaters. After the first visit, it stopped working again and the plumber came out and said it was blowing the breaker and I should get an electrician out to look at the circuit, which I did, and the electrician said it was fine. The plumber returned days later and this time decided it was a bad heating element. He called the company and they didn't make parts for that brand anymore. The home warrantee company called me and asked if I would like to replace it or take a cash buy out, I opted for the replacement. Unfortunately, Immediate Response was my only choice to do the replacement, and instead of ordering a highly rated locally available tankless hot water heater, they placed an order through a company that took several days to send a more expensive lower rated unit. There is clearly a disconnect between the plumber and the awful office staff. The plumber comes and says nothing has been ordered, which my home warrantee company confirmed, but the office manager said they were wrong and the order was confirmed to be in that day or the next and refused to book the plumber to come out... three days later she confirmed the items were received, but then we had to wait through the weekend to get the repairs done. I pleaded with the office manager to schedule the plumber to come out as soon as possible, and that I would be available at a moments notice because I had a houseful of guests coming for the holidays. She suggested that maybe I should have taken the buy out and done it myself. To date, I still do not have a fully functional water heater.