Immediate Response Plumbing

Rhonda L.

I making one last attempt to contact you about the job you did at my mother's house. 301 Crown Court Converse TX. Your company was referenced by our home insurance company. We were having problems with our toilets back up in the house and your company came out to make repairs. Your company took their time to start work and when they did they demolish our year left trash in yard open holes without caution tape until I complain. It's been also a month and we are still having problem with toilets but your company is say that's not the line you worked on. First of all we didn't call in either plumbing line we called in a problem that hasn't be fixed. I don't care what line is not working we called in a problem with both toilets so I guess that was both lines. Charge us a lot of money and didn't do the job. I have contacted KSAT news & Kens news channels and will post on all my social media account and file claim with the BBB after notifying my homeowners insurance. NO WAY TO TREAT SENIOR CITIZEN.

John Z.

Well, the reviews seem to be pretty good for this plumber, so I'm definitely in the minority.

My experience with Home Warranty plumbers is that they begrudgingly fix the stuff covered by the warranty, fuming and annoyed by the fact that they're doing work at a discounted rate. When they discover something the warranty no longer covers, however, they happily provide you a solution and a remarkably high price.

They quoted me 1850 to fix a drain. It seemed high to me, based on the fact that it was very close to the surface and very close to the house. I asked them to provide a justification and break out of the cost. They refused, gave me the runaround for several days, then blew me off entirely. Apparently, their price is a sacred thing determined by their "master" plumbers, and I just have to accept it on faith. La di da! Excuse me for asking for a rundown of parts and labor.

Anyways, I found another plumber who performed the work for 550. Quite the disparity, and the second plumber grimaced at the 1850 price I was quoted. So....definitely would prefer not to work with these guys again.

Paul H.

One of the worst companies out there... reviews probably speak for themselves. AHS sent this company to diagnose a tank-less water heater that they attributed to a roof leak... One of the other reviewer said that they get paid a service fee either way and this was reflected in the encounter. Avoid this company like a plague if you are actually paying out of your own pocket.

Richard S.

Fast response, friendly and competent people. My experience could not have been better. Water heater went out and the home warranty company notified these guys. They showed up promptly the next morning arranged for the water heater to be replaced an returned right after lunch and replaced the unit in about an hour. Absolutely first class.

Anna Q.

We received excellent and super speedy service. I will definitely use them again in the future and will be recommending Immediate Response Plumbing to all my friends and family.

Samantha D.

Beware!!! They charge a starting flat rate of $925 regardless of what you have done or how long it takes. I just paid $925 for them to place 2 feet of standard 2inch PVC piping. Boy did my husband hit the roof on this one. 2 feet of pipe with the bendy bits is only about $70 max at a hardware store. Beware!!! Don't let the horrible leak and water everywhere sway you into a hasty, costly decision!!

Carlos H.

main sewage drain/line to house was blocked with tree roots so the bathtub was back up.
My home warranty company sent me a plumber with the just right hydro-jetting tools and he took his time to do it very well. plumber listened and took time to answer all my questions, I am new to San Antonio and this was my first time using this company so I just wanted to make sure everything would turn out alright so I asked a lot of questions. The guy they sent out had good communication, and addressed all my concerns. He fixed the drain clog and took away the long tree root that he pulled out of the drain.

Sarah K.

Worst customer service I've ever experienced! Our home warranty sent Immediate Response Plumbing out to repair a leak. They were supposed to come out today to look at the leak and I got a call from the secretary in the office letting me know that the plumbers would be running late. There was also a mix up about the work they were supposed to be doing and as I tried to explain what we needed the secretary got very argumentative and angry. She kept raising her voice at me, interrupting me and Placed me on hold 5 times bouncing me back and forth from herself to another secretary. I had to ask 6 times when someone would be coming out to my house before they could finally tell me "after 5:00, if at all." She continued to yell and say rude things telling me I don't know what I'm talking about and my husband doesn't know anything because he wrote the wrong time down. She was very condescending and rude. When I mentioned that I felt she was being rude and I was going to let my warranty company know, she yelled "I wish you would!" I could also hear her screaming in the back ground when I was speaking to the other secretary. Very very horrible customer service. I did let my warranty company know how I was mistreated by this miserable secretary. She's either very unhappy with her job or just a crochity person. When the plumbers came out I showed them the leak and I asked them what was wrong with their secretary, they shook their heads in agreement and said she is about to retire. After looking at all of the yelp reviews, I'm not the only one that was mistreated by her. What an awful person!
The plumbers came out and took one look and said it wouldn't be covered by home shield because it's outside the house even though the pipe that needs replacing is under the house, in the slab. I called home shield to get a second opinion and let them know about all the negative reviews about this dishonest and unfriendly business. Immediate response does not want to work with home shield.

Jay s.

My experience echos the other negative reviews. One of the office staff is indeed very rude. They misdiagnosed one of my issues and nothing would be covered by my home warranty. Hmmm, sounds oddly familiar!! Beware!!

Christina C.

Not impressed with this company. Very unprofessional and LAZY. I was referred by American Home Shield and I feel Immediate Response Plumbing will say and do anything to not work, they get paid a service fee, either way. Not having them come back to my house