IFM Restoration

Will J.

IFM is very unprofessional. I had some work that needed to be done back in May. They no call-no showed on several occasions. Wasted my time of me having to take off work or arranging for someone to be at my home. Needed some work done again recently. I believe in giving second chances. The guy left saying he was going to get something from Home Depot and never came back. They talk a good game saying "we are going to get this taken care of for you as quickly as possible" or "I'm sorry for the inconvience". Lies, they lie with no problem no matter who you talk to. Do Not use them! They do not follow work orders through! If, however you want your time wasted and the work to be unfinished by all means call them immediately. They are the right company for the job. They should rename the company PTW. Professional Time Wasters

Judy A.

The guys arrived at my house and diagnosed the problem within a few minutes and had the problem fixed in less than fifteen minutes. They were very professional and friendly. I would recommend IFM to everyone. Couldn't be more pleased.

Andy F.

Told me he would be by on Monday, called and told me they had an opening because the other guy couldnt make in on Monday. Cool, see you today! Nope....never showed up and never called. Losers. Thanks for making me take time out of my work day to wait 5 hours for you and then no show. Terrible company , I'm sure I'll get a reply from the company saying they are sorry, but they aren't. You cost me money out of my own pocket and unless your goona compensate me, which your not, hope karma bites you.




Hi -----------, this is a friendly reminder that you have a service appointment scheduled today 6/29/18 between 12:00PM and 4:00PM. If you have any questions or need to reschedule, please contact me at (972) 954-9969. Thanks, Milly Ogden IFM Restoration.

Ryan H.

If I could give negative stars, I would. My experience with IFM restorations has been nothing but unprofessional, irresponsible, and unreliable. They do not follow through on their agreed upon appointments and will reschedule with you several times before you get fed up and eventually cancel the work order. Originally, maintenance was scheduled for last Monday, 5/21, from 4-8PM. I received a call at 10AM saying that the technician was at the house and if I wasn't there in 15 minutes he would leave and cancel the order. I told them we were scheduled for 4-8PM and if they couldn't meet that then I could reschedule for same time the next day (5/22); they said they would call the corporate location and call me back in 10-15 minutes. I did not receive a call back until Wednesday, 5/23. We then rescheduled the maintenance for Saturday, 5/26, from 12PM-4PM. I received a call that morning saying that the technician couldn't make it and needed to reschedule. We rescheduled for yesterday, 5/29, between 12PM-6PM (a 6 hour window for maintenance) with a 30 minute call ahead notification. The technician never showed up, again, and I didn't receive any call until 5:45PM telling me that the technician would not be able to make the 12-6PM window and they needed to reschedule again. I took off of work and waited at the house for 6 hours and didn't receive any notification that the technician would not be able to make our agreed upon window until 15 minutes before 6PM. Very irresponsible and I don't think it should be this difficult to schedule a maintenance with a vendor. It has been 2 weeks and they have been unresponsive and missed agreed upon maintenance windows. Extremely poor customer service and I think it is very telling how this "business" likes to operate.

michelle g.

It has taken 3 weeks for a person to show up from the date of appointment 1 being scheduled .

Week 1 no show
Week 2 no show
Week 3 late , leaves , it's almost 9 still have no idea what's going on .
No show the next morning . Late for afternoon appointment, leaves , runs out of gas ? Again , I am reaching out to him . Then reach out to Patrick ..
Hear nothing back .

More detailed explanation-
When a person does show up he's late on Tuesday .
Then leaves for supplies , it's after 8:30 still don't know what's going on .

I reach out and say just come back tomorrow .
Via phone conversation he states he will return between 8-9 a.m.

He doesn't show up .
We decide on 2p.m. He suggests noon , but because of his situation I tell him not to rush .
I say 2p.m. Is fine .
He arrived at 3:45 .
He leaves to get a ladder .....and I don't hear from him again until I text .

Screen shots are below .
The first is me reaching out to Patrick .

This situation is BEYOND unprofessional.
I don't appreciate the attitude from Patrick when verbally speaking with him . I know I irritated him by texting him Tuesday as well as reaching out through renters warehouse yesterday.

I've done my part , followed the process required of me as a tenant . I've also been extremely patient although inconvenienced from the original appointment 3 weeks ago .

I could go on , but bottom line , unacceptable.

It's not my job to follow up on this company's technicians . I lead well over 200 people on my own team .
So I've been patient, well beyond inconvenienced.
I'm happy to add up what I make per hour in all the time wasted as I'm trying to recover from back surgery and send the company an invoice for my time .
It's sad when you have the client doing all the work to communicate to your company when your technicians don't show up , disappear .......
I'm not sure how Integrity fits in with the companies name .

Criselda E.

First please notice that most of their reviews are from people that work for them.....

IFM Restorations is a joke. They won't even let me post pics of the damage they did to my fence and left it that way for 13 days! I called and complained about the damage after not getting any updates after 7 days. I have never been so disappointed in the way they handled the work order. The manager kept making promises of fixing my fence while they fixed the french drain but NEVER came through until the project was done 13 days later! In the beginning it was a FEW cancelled appointments. Then the damage to the fence and letting kids and stray animals go in my yard, then the tech hit the water pipe and we had to go without water for hours! The truly sad thing is that all I asked for was a temporary fence to be placed when my fence used to be, they couldn't even do that! They took a strand of caution tape, tied it to a stick and the neighbors tree and thought that was enough. Then they thought leaving an excavator In front of my knocked down fence would do the job..... so sad, that one little request would have made up for never getting updates. Begging for updates was more like it. DO NOT USE THIS COMPANY. My Yelp review should be up soon.

Update- I came home and now have NO INTERNET SERVICE because my wires were cut! How convenient!!!

Sj L.

No communication. Never on time. Shows up at the very end of their 4-5 hour window. Does cover up not repair. Band aids applied not good work. Huge mess all over area. Austin/Pflugerville.

Wood H.

Great service and experienced staff! Everyone was so polite and really helped me in a stressful time. I would highly recommend IFM Restoration.

Bernard T.

I did contract work for IFM as a maintenance technician and they refuse to pay me and would not answer calls or texts. This company is a scam.

Timothy L.

Was a Landscaping tech in south Florida and worked wtih this company almost 5 months. Stayed dedicated and drove about 100 miles to handles their work every day. Even gave a lot of my own customers to take on more work for them. Good experience working until after hurricane Irma. Right after the hurricane i got back to work took on 2 big jobs. After quoting the jobs and they approved i did the work. When it was time to pay it was a lot less than quoted. So little that i spent more in gas and tolls getting to the job site. This happened when a gu named Nick took over. Nick wont answer the phone which is a cowardly move. Nobody answers the phone now. If you read all the reviews youll notice they are all the same. Thanks to IFM my business is now upside down and in debt. Im even losing my home. Thanks IFM and they leave a response for show but they are not taking care of anything. If they do ill make sure to change my review...