IFM Restoration

Markell J.

moved into a new house leased by First Key Homes in June 2022, have had to major plumbing events. Two different plumbing companies.
Our latest is IFM Restoration. So far we have received text messages and an email. However know one seem to be interested in answering the phone, and having a verbal conversation.
So since I base a lot of my opinions on the Customer service aspect and initial communication I am not impressed at all.
I will have further feedback if someone shows up.

Danielle D.

After our service, I was sent this text message:

"Hi! This is KeKe with IFM Restoration! I'm following up on work order 84044 (GM - fencing) with Open House. We were onsite recently to complete the repairs. We take pride in our customer service and strive to keep our residents satisfied. We would love to get feedback on your experience with IFM. Thanks and have a great day!!!"

I responded that two single fence pieces were installed incorrectly (on the wrong side of the fence). One had already become dislodged the next day. I included the pictures seen below.

This was Thursday, 2/17/22.

Today, Tuesday, 2/22/22, I finally heard back that their project manager reports this isn't their work, and I'll need to put in an additional work order if I want it fixed.

So they are denying they did what they did and calling me a liar.

I spoke with their man about it while he was here, and I literally saw him do this "repair."

So beware...

Michelle A.

Not a question but a review.
DO NOT USE IFM!!!
My nightmare with IFM started Aug 4th 2020.
IFM was supposed to come and fix the drywall in the ceiling due to a leak. You would think that was simple and completed fast, NOPE!
They Contacted me To reschedule me to have The drywall fixed. Being I work from home now (not most people) I can't have them doing drywall while I was working. I gave them my availability and they told me that didn't work. I contacted my rental property and they said IFM told them the days I advised are available and I told them no.
Finally after 2 weeks we got someone out to finally do the quote. We then booked for them to come fix it on a Saturday. They did a no show. Come Monday I got a text about "how sorry they are and can have someone out next Saturday", again I cancelled everything I was doing so we could get this fixed..... again no show. Then again Monday I'm so sorry blah blah blah . They then told me they had Sunday open when I told them no I can't do Sunday, so then they offered Saturday, I asked "are y'all going to actually show up unlike the last 2 times?"
They said they have someone on standby. Well guess what another no show, and I couldn't ahold of them to send the "standby" (which now sounds like a lie). Then early Sunday morning I get a call staying their are on their way to fix it. I was extremely upset as they took it upon themselves to still send somebody on a day I told him I was not available. So I thought to myself I need to get this done anyway so my supervisor said I could take the day off but it was unpaid. Then when the contractor like that I can call the supervisor the supervisor told him he already has $70 to fix the entire thing called Liberia parts. So the guy said he was not going to do it which I understand not working for free.I was extremely upset as they took it upon themselves to still send somebody on a day I told him I was not available. So I thought to myself I need to get this done anyway so my supervisor said I could take the day off but it was unpaid. Then when the contractor like that I can call the supervisor the supervisor told him he already has $70 to fix the entire thing called Liberia parts. So the guy said he was not going to do it which I understand not working for free
Monday comes and I get another I am sorry text that they are not meaning to waste my time and wanted to come out the following Saturday I told them no that they are not wasting another one of my Saturdays, I am not only available on Tuesdays. So the following Tuesday they sent someone else who actually showed up. And then in the nightmare continues, The guy did the ceiling absolutely horribly it was super thick but he just slapped it on there, he painted the wall and ceiling the wrong color. the wall just looks like He poured grease all over it, He said off our fire alarms three times because he would turn on the heater and put it right next to the ceiling then leave the house, we have the wood throughout the entire house except for the bedrooms And he got paint on the carpet. I texted and I called and complain and this company never the answer means never texted me back. It wasn't until a claim is open with my property manager that IFM even contacted me. When they did they sent another guy out, He made me feel like he was going to do the job correctly. Then he left without saying anything, so I go in the room and I find that he painted a spot on the white ceiling brown. Not only that but he also broke the leg off of our bed (by broke I mean ripped it right off and there's no fixing it). I called them and told them what happened I was told I would get a phone call back from them directly, which was a complete lie instead they have him come back out the next day, and he did not do the ceiling then he tried to drill new holes in our bed to put the legs back on and he was going to drill the holes from a front. My boyfriend stopped him right there and told him absolutely, and he said OK but he was going to be right back he was going to get paint and never came back. I call the head manager, nothing. I texted the guy that said he "heard me loud and clear" and would take care of it. I also contacted the guy, no answer. I'm so to my breaking point and I don't know what to do. If you can avoid do so.

Bill S.

We just moved in to a new home and found the water heater was not working. We contacted IFM Restoration and they sent a technician to assess the situation the same day. Unfortunately, it was determined the water heater needed to be replaced. Much to my surprise, their technician, David Horn, was able to pick up a new water heater for us and install it on the same day! What great service! I would highly recommend IFM Restoration and especially David Horn. He is a very hard worker and really cares about his customers. I am sure the culture in the company is the same. I am equally sure they have other good technicians but I will always request David Horn in the future when I need their help.

Jamie O.

Should be zero star. They had a work order to send a plumber on Friday which is what the told our property management company Pathlight. Friday afternoon Paris called and stated the plumber will not come out until Saturday. Saturday no plumber. Monday I called Pathlight and they stated IFM rescinded the work order with calling anyone.

This is a shady company!!!!

Kelsey B.

Terrible company! Had this company out for water damage inspection. The man showed up to my house with no company shirt on, no company logo on the truck and no business card? He reeked of cigarettes' and when I showed him the area that flooded he just looked at it and said "no water damage but it smells like mold" I asked him if he has a moisture reader or thermal camera to verify there is no moisture he said "We don't do that" so what he didn't know is I have a moisture reader in my garage and low and behold 89.6 MC on the dry wall. DO NOT HIRE THIS COMPANY

Austin S.

Our shower and toilet were backed up and coughing up black dirt and stuff. Nasty! Ryan came out to help us, and did a great job. He was friendly, courteous and able to explain the problem clearly. We have old brass pipes, so it was a tough job too. Ryan cleared out the pipes under our house and we have our bathroom back! Thanks for the great service.

David T.

The problem is with the people who run this company. Completely incompetent and unprofessional with zero communication internally. They set up two appointments two different times and they Didn't even show up both times and then blamed their failure to show up on the property management. This disregard for the client's time and inconvenience is really unacceptable . They simply don't care.

T. C.

Horrible service. NO SERVICE. Was sent a message from this company that read they had "received your maintenance request from your property management company." Email stated that if we had not been contacted in 24 to write them. 24 hours later we wrote them. That was 6 days ago. Still nobody has contacted us. If you are given the option to have IFM do your maintenance, request someone else. If you are looking for a maintenance company, choose someone other than IFM that will take care of your properties and your customers.

Alexis K.

I had the most wonderful help from Tommy at IFM Restoration, who came after hours to help with a very tough plumbing problem. He was so personable, very knowledgeable, and explained everything he was doing, keeping me informed the whole time he worked! He cleaned up after he finished and truly went the extra mile.

I would highly recommend Tommy and IFM Restoration...they were a life saver!!! Thank you, Thank you, thank you, Tommy!!! D. Dunn