Iceberg Home Services

Pati B.

Avoid. Their own employee told me their installer put it in wrong. Called office one day, answerer was so stoned they could not speak without slurring. A 3.5 Ton AC, 3 years old, cost over 5K, now needs $900 in repairs.

Jim P.

Thanks to Aaron my ac is working great. Friendly and great customer service he knew just what the problem was and took care of it along with other information to keep my unit running smoothly thanks again

James C A.

Great service from Aaron and Ernie. They got to me the next day after I called and fixed the problem the same day. Very knowledgeable and friendly.

T C.

I just had my 6 month AC service and I'm still quite happy with Iceberg. Their tech, Aaron Adorno, was very knowledgeable and professional. He checked out my system and he gave me some good tips on how to keep my AC running well. Iceberg has been servicing my AC for a few years now and I always recommend them for service.

Raymond S.

Be cautious they are very high pressure sales.Push until you sign. They sure took me. Now that they are gone I am seeing the reviews and I am stuck. I think they prey on the old because we are week when it comes to hours of pressure. Stay away!

Dori K.

Terrible company. They charged me $8400.00 for a 14 CERE 5 ton system. I found that this price was a complete rip off and well above the normal range for A/C cost. I am reporting them to Better Business Bureau.

Matthew K.

just got our AC unit with Iceberg air conditioning, very happy with the results. would recommend to everyone.

Bonnie S.

Charged twice for the same repair for a total of $1200 when it was to be $600. Look like I may be stuck paying this. If I could I would rate this a - 5 but it only goes to a + 1. If you want to save some money then go with someone else.

Kathy R.

In August my central air conditioning stopped getting cool. The year before the capacitor had gone out and a replacement capacitor solved the problem. I thought maybe it was the same this time. So, had a relative install a new $30.00 capacitor. Still didn't work so Iceberg Home Services was recommended to me by a church member that had used them before. A guy with the last name of """"Lebron"""" came out. He looked at my unit and told me my compressor was dead and I'd need a whole new unit. For $7.000 +. I told him I couldn't afford it as I am a widow on Social security, but maybe I could afford a new compressor . He said they didn't install compressors, good used ,or even new ones, just whole new units... He pushed aggressively for me to do financing through them and make payments. I told him I didn't want to have to make payments for the next 10 years to pay it off. I said I guess I'd just have to buy a window air conditioning unit. He said window Ac units were last resorts and literally pushed for me to somehow try to manage to make the payments. I just was turned off by the aggressive sales pitch and my gut said not to deal with them, even if I HAD the $7.000. I paid him the $99 assessment fee for looking at my unit. A relative called Payne air conditioning about purchasing another compressor. Since Iceberg Home Services said mine was dead. They gave me an estimate of $2.225.00 for a new compressor. That was money I really didn't want to spend either, but better then $7.000 , and cheaper then others were charging to install one. David from Payne Air-conditioning came out to install a new one and was looking at my unit outside while I was in the house. He said it would take a couple hours to install the new compressor. 15 minutes later I feel cold air coming out of my ac vents. Did he install the new compressor so fast? He comes to the door and tells me my air compressor is fine. What happened was my central ac unit DID actually just need a new capacitor, but my family member had wired it in wrong. David From Payne re-installed it correctly and now my ac worked and was putting out ice cold air. He did charge me the $200.00 service fee , but he could have easily did like the guy from Ice berg Home Services did and pretend it was my compressor gone bad. Went ahead and installed the new one like he was there to do, and collected the $2,225.00 .But, he was honest and told me what the real problem was. I thanked him profusely as that was a great burden off my shoulders not to even have to pay the $2,225.00 . just the $200 service fee. I asked him how the other person could have thought it was the compressor gone bad if it was really only that the new capacitor had been installed incorrectly. He didn't dis the other company but he said he saw it in five minutes , and said if the other guy had any ac tech knowledge at all, he would have seen it too. So, my only conclusion is the guy from Iceberg Home Services either doesn't know what he's doing, Or else he DID know it wasn't my compressor that was the problem, but wanted to make big bucks off the mistake of a capacitor that was installed incorrectly. I called Ice Berg Home Services to report it to his supervisor. I was told he would call me back, but he never did. My hunch is that this wasn't just one Ac repair guy trying to be deceptive with me, but probably they are TOLD to do this by their employer. Reading other reviews of similar problems with Iceberg Home Services tends to back this hunch up. I will add. before ANY Ac repair guy came out I prayed and asked God to intermediate for me and send me someone who would be honest with me about the AC problem. And even though a person of questionable integrity did come out. in the end a very honest person handled the situation. So, my prayer was answered. And it's November and my ac is still running cold .And I tell everyone who mentions Air Conditioning problems about my experience with both companies.

Mark G.

When looking for the right air conditioning company it can be really hard. I called countless companies to get my air conditioner unit worked on but I never got that warm and cozy feeling until I found Icberg. I called them up and they sent a technician named Elon to my home so he could evaluate my machine and give me a estimate, he made me feel comfortable and I new that I was going to select Iceberg to do my repair. When my part came in Iceberg was able to fix my unit. Great service, and I will be calling Iceberg for all my service needs, they have a customer for life! Thanks Iceberg!