Iceberg Home Services

Brian K.

Outstanding company to work with from start to finish! Purchased a new ac system and all the staff was professional and friendly. I am happy the purchase from a company from Winter Haven.

Suean R.

Schedule for 3pm for the 1st time, and they came at 2pm‍ the guy was bothering me because there was no body at home. Was the point of Schedule a time? First impression matters and they never came back. FIRST AND LAST.

Tom T.

An ongoing horrible nightmare. If you do use them for anything, you must actually watch them work and demand that they ask you before executing any decision that involves altering your home. I paid them over $6,000 only to discover I got a knock-off brand of A/C. You must specify the brand. Mine broke down the first month, bad switch. The installation was worth suing over. Rather than carry out the evaporator, they trashed it in my attic, only removing the copper, which they could scrap. Instead of fastening the cut-off switch to the unit or a roof component, they flopped it loose on top of the unit. They broke and left, a huge, noticeable gap in my metal duck work, it was hot two summers ago, when they installed it. They savagely ripped a hole in my soffit. The evaporator tray, that protects my ceiling in the attic, is so cheap, it is slightly over the thickness of heavy duty aluminum foil. After my complaints, they sent another kid to run a return line to my hallway, who did not center the intake in the hallway. When asked, he told me it was to avoid a 24V wire that wasn't even in use! They must push for fast work so much, quality is not a concern. I wouldn't recommend them for anything.

Keith S.

I had a new A/C just over a week ago. The technician said it came with a 12 month filter, it didn't come with a filter at all. They charged me an extra $1000 to replace the unit on the roof, it took them about 10 minutes to use a small manual lift to get it up there. The installed the condensation drain line in front of the filter and now I can't remove the filter without disconnecting the drain line. I called several times and sent pictures. I never got a call back and they don't seem to answer their phone now. I guess $6000 doesn't buy the customer service that you would expect. I wouldn't use or recommend their service.

Nelly Z.

Stay away! They call me 2 hrs before the appointment, to advised me that they were going to be there 1 hr before schedule, so I had to leave work early. The technician approach me and my home with out a mask when is mandatory in the county, they do nothing to protect you, I had to ask him to put it on, second think the moment he walk in he said I need to used your restroom, really? there is a pandemic going on. The service consisted in a 35 point check, duct inspection and energy analysis, he went to the unit out side did something for like 7 minutes, but did not even bother to removed the cover of the unit, so not sure how he inspected if he did not removed it; them he came back inside again with out the mask open the inside cover did 1 check and close the unit not even 5 minutes, he said I come back in 10, he came back this time with the mask, went and sat on my dinning room and I asked """"are you done?"""", he said yes, and I said, you did not even open the unit, his replay, was well what you expected you are paying $35, I said, well the service is $100, you had a special for 35, but it should cover the same as you advertised it, his answer was no, you want more you pay extra, and then he said plus your AC is broken, he shows me picture of who knows were, but I can tell you weren't mine, and he told me I have options to pay $8 K, $7K, or 3K WHAT!! my AC is working fine, he said you need a new one. I pay the $35 and told him to leave my home, went I look at the unit, inside the closet he damage the wall, he did a hole and did not even bother to tell me or have it fix, incredible.

William W.

Stay away from Iceberg Air conditioning & Heating. I had a problem with my AC unit so I called Iceberg for service on my AC unit. A technician came over and never opened the AC unit up, just looked at it and said my condenser coil was bad and would cost $2,700.00 plus other parts and labor or buy a new AC unit for $7,000.00. I called another AC contractor that open the AC unit and after testing found a $150.00 part that was bad. Stay away from Iceberg. BBB rating D-

Russell P.

Terrible company. They charged me $8400.00 for a 14 CERE 5 ton system. I found that this price was a complete rip off and well above the normal range for A/C cost. I am reporting them to Better Business Bureau.

Anthony N J.

When looking for the right air conditioning company it can be really hard. I called countless companies to get my air conditioner unit worked on but I never got that warm and cozy feeling until I found Icberg. I called them up and they sent a technician named Elon to my home so he could evaluate my machine and give me a estimate, he made me feel comfortable and I new that I was going to select Iceberg to do my repair. When my part came in Iceberg was able to fix my unit. Great service, and I will be calling Iceberg for all my service needs, they have a customer for life! Thanks Iceberg!

Stanley F.

Charged twice for the same repair for a total of $1200 when it was to be $600. Look like I may be stuck paying this. If I could I would rate this a - 5 but it only goes to a + 1. If you want to save some money then go with someone else.

Sarah R.

I feel ripped off , I trusted this company due to the good reviews . Had them install a new a/c unit , then found out that same day other companies were offering that same unit for half the price & they skipped out replacing the thermostat as promised that was 10 years old , how do you change everything else new and not replace a 10 year old thermostat especially for the price charged . Called and Spoke to chuck to see what he could do about the situation, he pretty much gave me the cold shoulder . I wouldn't even be writing this review if Iceberg would have worked something out with me . I definitely wouldn't recommend this company . DO YOUR RESEARCH. don't just go by the reviews as most of them maybe employees and family .