Iceberg Home Services

Michael J.

I just had my 6 month AC service and I'm still quite happy with Iceberg. Their tech, Aaron Adorno, was very knowledgeable and professional. He checked out my system and he gave me some good tips on how to keep my AC running well. Iceberg has been servicing my AC for a few years now and I always recommend them for service.

Tara W.

Great service from Aaron and Ernie. They got to me the next day after I called and fixed the problem the same day. Very knowledgeable and friendly.

Cheryl H.

In August my central air conditioning stopped getting cool. The year before the capacitor had gone out and a replacement capacitor solved the problem. I thought maybe it was the same this time. So, had a relative install a new $30.00 capacitor. Still didn't work so Iceberg Home Services was recommended to me by a church member that had used them before. A guy with the last name of """"Lebron"""" came out. He looked at my unit and told me my compressor was dead and I'd need a whole new unit. For $7.000 +. I told him I couldn't afford it as I am a widow on Social security, but maybe I could afford a new compressor . He said they didn't install compressors, good used ,or even new ones, just whole new units... He pushed aggressively for me to do financing through them and make payments. I told him I didn't want to have to make payments for the next 10 years to pay it off. I said I guess I'd just have to buy a window air conditioning unit. He said window Ac units were last resorts and literally pushed for me to somehow try to manage to make the payments. I just was turned off by the aggressive sales pitch and my gut said not to deal with them, even if I HAD the $7.000. I paid him the $99 assessment fee for looking at my unit. A relative called Payne air conditioning about purchasing another compressor. Since Iceberg Home Services said mine was dead. They gave me an estimate of $2.225.00 for a new compressor. That was money I really didn't want to spend either, but better then $7.000 , and cheaper then others were charging to install one. David from Payne Air-conditioning came out to install a new one and was looking at my unit outside while I was in the house. He said it would take a couple hours to install the new compressor. 15 minutes later I feel cold air coming out of my ac vents. Did he install the new compressor so fast? He comes to the door and tells me my air compressor is fine. What happened was my central ac unit DID actually just need a new capacitor, but my family member had wired it in wrong. David From Payne re-installed it correctly and now my ac worked and was putting out ice cold air. He did charge me the $200.00 service fee , but he could have easily did like the guy from Ice berg Home Services did and pretend it was my compressor gone bad. Went ahead and installed the new one like he was there to do, and collected the $2,225.00 .But, he was honest and told me what the real problem was. I thanked him profusely as that was a great burden off my shoulders not to even have to pay the $2,225.00 . just the $200 service fee. I asked him how the other person could have thought it was the compressor gone bad if it was really only that the new capacitor had been installed incorrectly. He didn't dis the other company but he said he saw it in five minutes , and said if the other guy had any ac tech knowledge at all, he would have seen it too. So, my only conclusion is the guy from Iceberg Home Services either doesn't know what he's doing, Or else he DID know it wasn't my compressor that was the problem, but wanted to make big bucks off the mistake of a capacitor that was installed incorrectly. I called Ice Berg Home Services to report it to his supervisor. I was told he would call me back, but he never did. My hunch is that this wasn't just one Ac repair guy trying to be deceptive with me, but probably they are TOLD to do this by their employer. Reading other reviews of similar problems with Iceberg Home Services tends to back this hunch up. I will add. before ANY Ac repair guy came out I prayed and asked God to intermediate for me and send me someone who would be honest with me about the AC problem. And even though a person of questionable integrity did come out. in the end a very honest person handled the situation. So, my prayer was answered. And it's November and my ac is still running cold .And I tell everyone who mentions Air Conditioning problems about my experience with both companies.

Ericka D.

If I could give negative stars I would!!!!PLEASE BE VERY AWARE of this company. They're up to no good and they up charge like crazy. They changed us $840 for a service in which they did not finish the work and told me I needed a part for my AC unit but the part will not be in for 4-6weeks in the dead of summer because the part was back ordered. I asked can they get the part from somewhere else in which they told me that they can't. When I asked what can I do now they tried to sale me a whole new AC unit for $13,000 and my unit isn't even 5yrs old yet. I told them I don't have that kind of money and they said oh we have a 18 months interest free program. Like we wants another CC bill when rates are sky high. I called another place they came and told me that I didn't need all of that just the part he said was in back order but the new company was able to get that same freakin part and instead it in less than a week later. So in all this company tried to get me for $2720 and that didn't even include the coolant that was also needed. With the other company it was only $1250. I know it's hard times out there for everybody but stop ripping people off. I want EVERYBODY to know DO NOT GO HERE BECAUSE ONCE AGAIN THEY WILL SCREW YOU OVER BAD EVEN IF YOU HAVE YOUNG KIDS IN YOUR HOME!!!! I'm letting any and everybody I know how this company is a ripoff. Yes I might be repeating myself but like I said they are a ripoff and it's worth repeating over and over and over again!!!! So that others won't fall into their trap!!!!

Rolando M.

Called them because my drain pan was leaking they came replaced it and made a bigger leak, called back tech said the installer was new and missed placing some Teflon on the threads, called back an hour later still leaking demanded a refund or come fix it and rep hung up on me!!! Now have to call a different ac company to fix this garbage they created Stay away from iceberg ac

Ray B.

Let me tell you all a tale of a company that overcharged, underperformed and tried to make it right. My A/C unit's fan went out. I went with this company because it was a free quote on repair. They wanted to charge me somewhere around $1,600 for everything including a new fan. Stupidly I believed them because 1. It was July. 2. I don't do heat well. 3. I needed it fixed quickly. Well, it was not fixed right the first time and they tried to get me to purchase another AC unit for $7000. The second time they came out they charged me more than what they originally quoted me (which is why it was $1,600). And it still wasn't working properly after because they put the wrong size fan in the unit. Now, I called a different company after this, after a cleaning/new fan and freon check, their price was $300. I called Iceberg and complained and they did refund $800 back, but only after they tried to get me not to leave a poor review. Well, this happened months ago, but I finally have gotten around to writing this review. The only thing I will say about them is they did refund half of what I shelled out, even tho I should have made them refund more, and the second tech they sent out was very good and stayed after hours to try and help. I will never recommend this company to ANYONE, especially after they tried to badmouth the second company, saying they were a new company with cheap parts, not knowing that company had been servicing Polk County for more than 30 years. DO NOT USE ICEBERG!

Jerome S.

The absolute worst estimate I have ever received from a business. My A/c stopped working. I already new the fan was not running and did assume it was the capacitor or the fan. The technician was very friendly and easy to talk to. However,the problem is the estimate I received from him on the parts for the installation. I was told it was the capacitor and the contactor that needed to be replaced. The asking price to replace the capacitor was exactly $413.00. The asking price for the contactor was 624.00. My total savings according to them would be 104.30. I told the technician after looking on amzon that a capacitor at loews is 11 bucks and a contactor was 35 bucks. I just could not see my self spending over 1,000 dollars in parts?. I refused the service. I called my neighbor who is a handyman and after inspection on my A/C unit we found it was a bad capacitor and it only coast me 20 bucks to replace. I would have totally paid a company to perform this service,If they where in range with a decent price. Iceberg of winter haven If I could paste my estimate on here I would Job number 31156253. Your out there take advantage of hard working homeowners.

John S.

Like many people on this board, my A/C unit stopped working. I called and setup an appointment for Monday morning with Iceberg Cooling. Comfort Advisor Aaron AXXXX came out to the house to inspect my A/C and determine the cause of failure. I explained to him what transpired Friday evening when the circuit breaker tripped twice and on the third time, I left the breaker in the off position to prevent further issues. I could have actually caused further damage while flipping the breaker one more time. I showed Aaron where the Air Handler was located inside the house. Aaron did his thing while I was on conference calls for work. He finished his analysis and then came back inside the house to speak with me. Aaron told me, he did not recommend me fixing the unit I have because he is unsure how bad the compressor was damaged since I saw Freon back out of valve and he would not be able to determine the damage until he took it apart again to look at it. He also told me that my unit needed refrigerant, but he would be unable to fill it because it is an older model. I asked him what the root cause of the problem is and he told me that the condenser fan failed and that I needed a new contactor block 30/40 amp 1 pole, and I needed to replace the capacitor despite the unit still kicking on when the circuit breaker is powered on. Aaron was adamant about not fixing my current unit. I asked what a new unit would cost. He quoted me $12,000.00. I kind of chocked because I researched units prior to ICEBERG Cooling coming out to service the unit and the cost even for Gas units are cheaper with installation. He then told me that Gas Units are harder to get and if I wanted convert my unit to electric I could do it at a lower cost. When I questioned the $12, 000.00 cost. He said, how much do you want to pay for the unit? I told him, huh, are you telling me I can negotiate for the cost of the unit? I then said, that is not right. Furthermore, I asked if I could just change out the outside unit since the handler inside the house is in great condition. He told me that it would not work. It will work, but it may not get permitted. Yet in reading some of these reviews, permitting is not a strong point with this company. I turned the conversation back to getting the unit fixed, but Aaron was still pushing the new unit and the Ice Cube Membership. I told him I would consider it down the road but to go ahead and fix the condenser motor and to show me the damage on the wiring block. The block had dirt on it and was not burned or corroded as Aaron said. I asked him to move forward with replacing the condenser motor and he told me that he would have to go back to the shop to get it and would schedule a technician to come back out to replace it the following day. I told Aaron wait, isn't that why you are here today to fix my AC unit? He told me that it is already late in the morning and he had other calls to run. I then asked him about the tech cost to be applied to the cost of the repairs and he started doing math in his head. I said that is not going to work. I need quotes Nowhere in the two quotes he provided does it show that the 99.00 is applied to the cost of the repair. He was also supposed to provide a quote for the new unit but he neglected to send it to me. Knowing that there are shysters out there, I prefaced Aaron when he arrived on my background, education and knowledge of HAVAC and project management, he still tried to take advantage of my situation and force me to replace my AC unit when in reality it just needed to be fixed. How many other families out there fall victim to these deceptive business practices. By the way, ICEBERG Cooling owes me a dollar since Aaron didn't even offer me change and just took my $100.00 without remorse. With what I experienced, I should receive a full refund from this company. Within the same hour, I had another technician already scheduled just in case the first technician\ company were shysters. The second technician was honest and earned my business.

Theresa A.

Thanks to Aaron my ac is working great. Friendly and great customer service he knew just what the problem was and took care of it along with other information to keep my unit running smoothly thanks again

Brian K.

Outstanding company to work with from start to finish! Purchased a new ac system and all the staff was professional and friendly. I am happy the purchase from a company from Winter Haven.