Hydro Scout

Kevin M.

Alex from Hydro Scout has done an excellent job two times for us finding problems and solving them in our sewer lines, roof vents, and septic tanks (in different homes). He and his team are top notch and I'm writing this because of their great service. I highly recommend.

Terri H.

We have used this company 2x and both interactions were professional and quick. Ben has been the technician sent out both times and represents and customer focused company very well. Thanks Ben!

Olga G.

We had a leak in the library. Called HS, the tech showed up in time, but did not do what he supposed to do. He focused on one thing - the outside door and just checked the water pressure, he recommended to remove some wooden floor to see where the leak is coming from. He charged 150$ for the visit and said he will come back when the floor will be removed and there will be an additional 150$. When he left, we did all ourselves: moved some furniture, checked the moisture around the windows, walls, inspected the foundation and we found a little gap just 2 feet from the door he was talking about. Why did the professional not do all that? What was the charge150$ for if he did not find the source?

Stacey M.

We own Jon Smith Subs. Brandon and his team went above and beyond for our business this week. Brandon kept me in the loop and explained everything to me. Even though we have our grease trap emptied on a regular basis, I will be including Hydroscout as well, to come and power wash our pipes. Regular maintenance saves you in the end. Thank you!

Kathie M.

I've been using HYDROSCOUT for over 10 years. They were great when they first started coming out but they have since gotten new ppl that I have had to have come back out several times. This last time I had them out in July. They had been out 8 times. The 1st time they came it took them 2 weeks to find a leak in the pvc piping by the pool equipment. They were charging $1800 to repair a lil pvc pipe. I called Mr Rooter & they repaired the same pipe for $443 that HYDROSCOUT wanted $1800 for. I still had a leak in the jacuzzi. They put so much putty around the fittings & different tile pieces really sloppy. Needless to say they left after I paid $465 just for the jacuzzi & they charged $125 to patch. I tube of the big tube of putty only cost $25 on Amazon. Still the leak wasn't fixed. They wanted another $150 to come back & look for the leak. It had been 2 months & I had already spent $740. Then to add insult to injury the lady in the office said they had 1 last alternative but couldn't guarantee it would work By pouring in leak stop which usually never works. I'll NEVER USE OR RECOMMEND THEM AGAIN. SHAME ON YOU HYDROSCOUT, & SHAME ON ME FOR TRUSTING YOU TO DO YOUR JOB. TERRIBLE TERRIBLE TERRIBLE. DON't GO DOWN THE RABBIT HOLE LIKE I DID. BEWARE!!!!!! I called COASTAL LEAK DETECTION OUT & they found the leak in the jacuzzi jet in less than 20 minutes & the cost was $425 & that included the pool but the pool wasn't leaking. I will continue to use COASTAL LEAK DETECTION . You can see in the picture from what Coastal leak detection found & all the patch work HYDROSCOUT did around the lights jets. COASTAL LEAK DETECTION FOUND THE LEAK IN A jet THAT IS ENTOMBED IN THE JACUZZI WALL which is scheduled to be repaired. Hopefully you can see all the unsightly putty around the jets. I think they couldn't figure where the leak was & just started patching places cause the jacuzzi continued leaking the same amount after all the patch work.

Yossi A.

This Company was assigned by my insurance Company, arrived with an inexperienced contractor who met my contractor while I am out of the country. The contractor, Frank was very rude, angry, conformational in his 5 minutes finding. Tests were not conducted, inspection where not done, Frank's work was done with visual detection. Frank did not want to review the issues that I had with my contractor. (Please see pictures below). Frank asked to contract me via my house keeper's phone and proceeded to tell me that I do not have any issues around the windows, he said it work that was previously done. I asked to explain further since I have the walls open and there is mildew. Frank, started raising his voice, I told him to explained himself, than he hung up the phone and walked out of the house. I gather, he only wanted to collect the money for the inspection from the insurance company without any supervision. I called the main office which I found on the internet to get more information and the """"owner"""" Luke, left me on the phone for 20min, called my insurance company and claimed that I cursed Frank out, this is all while I have my housekeeper and my contractor witnesses at his behavior. To add insult to injury, when I pressed Luke with further explanation to what transpired, he was rude, very unprofessional, confrontational and HUNG UP THE PHONE. Luke was too busy calling my insurance company to get his side of the story, not sure why. I usually do not comment on reviews, especially negative ones since I am a Buisness owner and know how important it is to companies, but this is a must! Luke could have mitigated the issue with me if there was any be and asked my insurance company to send someone else and reinspect. Well thank you, but no thank you, after lies I refuse to work with a company who claims they did the job and therefore, there should be a report. Having a going back to do an inspection again, let's me they screwed up. I am not sure what happened, but liars are the worst o deal with.

Lynette B.

We had an elusive leak under our foundation which took 3 plumbing companies to visit before getting it fixed. I located the general area by using a laser temperature gun but was still not sure of the exact spot. The 3rd Plumber suggested that we call hydro scout to pinpoint it and save time and expense jack hammering more foundation that necessary. Hydro Scout showed up on time, were very professional and courteous and pinpointed the leak about 6-8 inches away from my spot. This saved us time and lessened the destruction of my floor substantially. I was very happy with this company and will certainly recommend them to anyone needing their services. If your trying to do this yourselves, DON'T!! They have the equipment and skill that it takes to minimize your pain :-) Thank you, Lynette Ball Bartow, Florida

Hasan R.

I use Hydroscout as a sub-consultant to my engineering business. They are timely, organized, thorough, reasonably priced, friendly, professional, and easy to work with. Thanks for your support!

Kim B.

Danny from hydro scout and his team were fabulous. They worked diligently until they found what was needed for us to hire a plumber. Professional, customer centric, and knowledgeable; a five star experience. Recommend them highly.

Yosef W.

We called HydroScout Group for a tricky leak. Even though it was a very difficult leak to find and we ended up having to call them back a few times, they came back and got the job done. They just have great value. I was really shown the level of honesty and integrity that this company has. I would definitely recommend them to anybody because of the experience that I had. These guys are definitely who I'm going to use for any leak detection and these are the only people I would recommend. They come fully equipped, they have the latest equipment, and the technicians are just very well trained. I just wish they wore boot covers.