Hurley & David

Rachael P.

Awful experience. Estimated 3k to install a 40L gas hot water heater with chimney ventilation. Literally 1200 more than what I ended up paying. I had to spend $120 fee for them to come out to give me a ridiculous price. When I spoke to them about the fee they would not budge.

Alan B.

I am writing to explain my complaint regarding the business practices of heating ventilation and air-conditioning company Hurley and David. I am also submitting this complaint in the form of a review to the Better Business Bureau of Springfield as well as to the parent Company of Hurley and David and to Hurley and David customer service as well.
Over the course of the past few years my 2 adult children and I have used the services of Hurley and David. We have experienced examples of ""bait and switch"" , ""Up selling"", and ""price gouging"".
I will summarize my concerns.
My son had a central air conditioning system installed by Hurley David several years ago. He had a service contract. Had an annual routine maintenance visit. The technician stated that a new capacitor was needed. He stated that he could clean all of the electrical connections as well for a total fee of $300. The unit was only several years old. The capacitor is a $30 item and the electrical connections had no corrosion. The system was functioning normally . This was an example of price gouging and recommending unnecessary service. My son canceled his service contract.
My daughter had a service call for ""No air-conditioning"" in May 2021. The tech that came determined there was no refrigerant in the system. He had no refrigerant on his truck. I don't believe he was certified to charge the system. Does it make sense to send a tech to a ""no air-conditioning service call "" without refrigerant? The tech offered to call another tech to come over to recharge the system. I agreed to this as I didn't want my daughter and grandchildren to be without air-conditioning during 90° weather. However the charge was over $900 for the one hour it took to charge the system. This did NOT Include the cost of the refrigerant which was extra!. Total price gouging.
My own example of poor business practices on the part of Hurley and David occurred in the fall of 2020. I had a service call for my 17-year-old Lennox furnace. The tech used a small fiber optic attachment to a cell phone to view a very small area of my heat exchanger through the high limit sensor access hole. He informed me there was a crack in the heat exchanger and they should consider replacing the heat exchanger which was under warranty or replacing the whole furnace. He quoted the cost of labor to do the warranty work at several thousand dollars. I had sales consultant Linda from Hurley and David come to my house to quote a new system. I wanted to know what brand of furnace they could supply. I was interested in another Lennox furnace. She told me they cannot tell me what brand they would use. She could only state that it would have a efficiency rating of 94%, 96%, 98%, etc. How is a customer supposed to compare estimates from other companies without knowing what brand they are going to install?. She ultimately called me back to say they could install a Lennox brand furnace. Therefore I agreed to see her back again at my home. However, upon her return visit she in fact could not be sure they could get the Lennox . She was again trying to tell me she could supply a furnace with the same efficiency rating. (""Bait and switch"")
Ultimately I had a new Lennox furnace installed by a different company. I kept the old furnace. The heat exchanger was removed and the area the Hurley David technician said it was cracked did NOT in fact have any crack. I still have the heat exchanger if anyone cares to see it. This was verified by a gentleman with 50 years HVAC experience and former instructor of HVAC at Springfield Technical Community College.
The motto of Hurley and David prior to the current ownership used to be ""trained and trustworthy"". Well, this tech was either not trained or not trustworthy. My furnace had no crack. Replacing my furnace was not necessary!
So, why am I writing about this issue. HVAC systems are a necessity in all homes. It's sad to see price gouging, bait and switch, and up-selling in the industry. The hard-working people in the greater Springfield area deserve better.

Lisa B.

I had a great experience with H & D. During a 5 day heat wave, no other company had availability. But Hurley & David came out within the hour of making an on line appt. My air was up and running in no time. I was very Grateful. The cost was fair under the circumstances. I would recommend this company. Giovanni was polite, knowledgeable and efficient.

Tim L.

I had a tech come out. Was impressed how soon they could come out. I was told there was absolutely no charge of refrigerant left in my AC system. Gave me absurd prices to fix. Also said I should get a whole new system. Had a second contractor come out for another opinion. Come to find out the tech never opened the king valves on the ac line set to let in the refrigerant so he could get an accurate reading. Not sure if this tech was not properly trained or they are trying to pull a fast one over on unsuspecting homeowners.

Heidi D.

Gio Giordano was fantastic today! He was knowledgeable of an older system and knew exactly how to make adjustments. I will request him personally again!

Gene D.

They installed a system in my home then signed me up for a service contact. A few months ago they canceled the contract then emailed me to resign for the contract . The new contact was going to be 25%! More then the original one

Mark B.

A friend recommended that I call this company when I needed a new gas boiler. Anthony came for the estimate. He was very polite and explained everything from start to finish. A couple of weeks went by as I collected estimate from a few other companies. I decided to go with Hurley & David. So, I reviewed their estimate, came up with a few follow-up questions based on what I had been learning from other companies, and called the company back. I was bounced to 'dispatch,' who told me that only Anthony could answer my questions. I left a message asking for him to call me. I followed up with an email to him, explaining two questions and letting him know I'd also appreciate a phone conversation with him. He didn't call back. Two days later, I emailed again, again requesting a call back, and he replied to that email but did not call me. I called the main company line and again was transferred to 'dispatch' and again left a message indicating I would like a conversation with Anthony - who was identified as a 'Comfort Specialist.' He never called me back, but he did send a revised estimate based on my questions - it suddenly had a new change for 'Black Pipe Conversion"" in the amount of $1800. As far as I could tell, this had nothing to do with my questions, which were about adding a gas line to a patio grille. He had also added an amount for that line to the estimate.
The bottom line is that he never called me back. Finally, I decided to give this one more try, and I called their main number. A very rude woman did not care that my calls were not returned. Instead, she emphasized that the estimate was now over 30 days old and had expired. I pointed out that the past two weeks shouldn't count as I tried to move forward with the work but my calls were not returned. She raised her voice and repeated that the estimate had expired.
This was one of the worst customer service experiences I've ever had. I will not be doing business with them, for sure.

Diane M.

After receiving three estimates, we chose Hurley and David to install two mini-splits. The techs made an installation error and we had to call them back to correct the situation. The units have worked fine since then. But imagine our surprise when we viewed their numerous TV ads offering a $99 air conditioner tune up...and were charged more than double that! When I called to schedule the tune up, I think I interrupted the man's nap. He was less than informative. I received a call from a woman at Hurley & David saying he was wrong to tell me the service would cost $79.00...it would be $179.00...but I agreed. A tech came to our home, tuned up our units and charged $200.00. We will be looking for a company that honors their TV ad prices and has employees who provide better customer service.

Scott P.

I moved to Springfield last fall and contracted Hurley & David to replace the steam boiler in my home. Due to the size and age of the home, the new boiler needed to be constructed on site. In addition to the normal wait time, parts delayed in the pandemic supply chain added to the wait. I ended up finally getting the new boiler in February. The old boiler blew up, so I went through the winter using portable heaters along with AC splits which I had the foresight of having H $ D install. My experience with this company is wonderful. They responded immediately, they texted me constantly with appt information, their professionalism is unbelievable, and the products are great. Thank God I ordered the AC splits...I made it through the winter because of them. Throughout this ordeal, I met many of their employees. From start to finish, they were all wonderful. I cannot say enough positive things about Hurley & David. Scott Proctor

Barbara B.

I would not - I repeat - would not do business with this company again. They do not stand behind their work. I have paperwork stating that my AC units were under warranty and that another service call was warrantied for one year. That does not seem to matter. They seem to look for ways to not honor those warranties! On top of that, they DO NOT RETURN CALLS! Do yourself a favor and find yourself another company to do business with!