Hug Plumbing Heating And Cooling

Cheri H.

Our furnace went out the week before Thanksgiving, and after a bad experience with a different company, we called our home warranty company who sent us Hug Plumbing. They came the next day, which was great for us, since we had been without heat for days. I think the technician who came was Mark, who was terrific. We told him the problem and what we had tried already. He did some logical troubleshooting and within 15 or 20 minutes fixed our furnace. We were extremely happy.

The reason we were so happy (besides having heat after several very cold days) is that we had a rather bad experience with a different local plumbing/heating company a couple of days earlier. (I reviewed that company on Yelp, as well.) After spending very little time looking at our furnace issue, acting as though he really didn't know what he was doing, and being incredibly rude to boot, the guy from the other company told us we needed a new furnace!! We were sure he was wrong, which is why we wanted another opinion.

Had we listened to the other company, we would have been stuck paying for a new furnace. Instead, we have heat again for the price of a service call. I highly recommend Hug Plumbing!

J C.

Had these guys check my mother's furnace because it was leaking. The repairman says it was full of water because the condensation wasn't draining and we would need a new furnace costing $12,000 to $15,000. After the repairman left I examined the leak, it was coming from a cracked piece of PVC pipe in the condensate drain system. I got the replacement kit for a little over $100 and a contractor friend of mine is going to put it in, he says it is very simple and should take no more than an hour. If someone isn't going to put in the effort to find a simple crack in a plastic pipe and go straight to $15,000 it leads me to believe they are either incompetent or dishonest and trying to make a big sale instead of an inexpensive and simple repair. Do yourself a favor and find someone else.

Ann B.

Hug Plumbing is a wonderful company. Dan originally installed my new gas water heater many years ago. Just recently I asked him to come back to check my hot water tank and my heating and cooling system. He did, he found I had a very small gas leak, he fixed it and cleaned the water tank out. Wonderful job! He is also going to install a new Flue for me in the near future.
I highly recommend Hug. Their 'phone number is (707) 566-7003 or (888) 484-7586. License #937874.

Ann B

Bob B.

Our tech was out today in the poring rain. Did his job, fixed our problem quickly. I would refer these folks anytime, any day to solve your heating or a/c needs, bravo!!

Liza A.

Our AC went out during the 104+ heat wave this past week. We were referred to this company by our home warranty. My husband was told that they were working another project and would not be able to make it yesterday. Instead of giving us a definitive date and time, WE were asked to call back today at 8am. It is now 10:09am and after I left a message at 8:30, still no return call from this company. Do we not return calls, have more than one technician? I called our home warranty and asked for a different company. This is bad business and definitely poor customer service!! If I could give zero stars, I would.

Kelly O.

I do not recommend Hug because they did not return any messages I left before and after work was performed, did not fix the problem to completion and did not represent themselves professionally.

Hug Company technician came out to our home on a Sunday to fix the AC. We have a home warranty through Fidelity and called on FRIDAY for a service and the earliest anyone could make a service call to our home was Sunday. Our home has been over 90 degrees for over 72 hours now because of the AC outage. I called repeatedly asking if anyone could come earlier but no response. I always received the answering machine every time I called Hug, never a person.

The technician showed up in an unmarked truck. No signage for Hug Company on it. He did not wear any Hug labeled clothing. The tech said a power wire PG&E smart meter was melted and caused the issue. He disabled the smart meter. AC unit powered up and blew cool air. Powered down fine. Powered back up fine and blew cool air. WE PAID FOR THE SERVICE AS REQUIRED BY THE FIDELITY HOME WARRANTY.

I close all the windows in the house, go outside to let the house cool down. Return into the house one hour later. The AC in NOT WORKING. The temp inside the house is 88 degrees. I call Hug Company - get the answering machine, leave desperate message again. I wait 30 minutes, call again, same thing. No response. EVER.

It seems like HUG sends out subcontractors for their work. They do not follow up on poor service experiences or to get it right. I believe they would not call me back because I was a ""home warranty service request"".

I will tell you that this experience left me feeling that Hug Company is unethical and feel that they are operating a scam as a service provider for Fidelity National Home Warranty service requests. That's how I feel - I'm not saying its a fact.

[And as an FYI...I called Fidelity Home Warranty again to explain that the issue reoccurred less than two hours after Hug Company technician left and guess what? They can't get Hug Company to call back for a return visit. So now I have to pay another service fee for a NEW service provider who still hasn't call to schedule an appointment. Today is expected to be 101 degrees.]

Kevin L.

We had another company come to do a ""tune-up"" of our a/c system. They said there was ice building up on the pipes from the furnace and there may be a leak. I realized I still have the home warranty so I called them and they sent out Dave from Hug instead.

Dave looked at the ice build up and said our a/c unit is not design well to be split between upstairs and downstairs. It will always freeze up unless we take out one of the thermostats and clear some of the flaps of the ducts. He checked the freon level and read the label on the a/c unit in a few minutes and said everything is where it should be. He added a bit freon to top off. He said if there was a leak, we wouldn't be getting any cold air at all since the systems PSI is over 700 on each of the pipes. Dave is very technical and definitely knows his stuff.

Dave wrote up a very detailed report on the invoice. It is probably the nicest invoice paper I have ever received by any maintenance company. Very neat writing and took the time to explain on the invoice what he exactly did. He even wrote down a note for the filter size for me to replace, which might help with the ice build up.

I asked Dave if we need to do a ""tune-up"" or clean out any ducts each year, he said our machine is pretty new and there's not much to do except for changing filters.

Very honest, friendly and respectful.

I know they are not a local company for me, used them under the home warranty but I hope Dave can help us in the future again.

Pamela H.

I recently moved right before temperatures in the 20s hit the area. When I turned on the furnace...lots of noise and no heat. The warranty company hired another plumbing and heating guy from Marin County. What ensued was a comedy of errors involving changing my appointment time, not showing up, not calling as promised, missing parts, etc. Finally, after three weeks of no heat, Hug was contacted. They were professional, called to give me a date and time of arrival and then were able to come sooner than the original date. Within 45 minutes my furnace was working. The technician even repaired the door handle on my screen door on his way out. Friendly, knowledgable service. Highly recommended.

caroline m.

Evan and Dave are the absolute best! They are reliable, friendly, and honest. They returned my call about my heating issues after business hours and scheduled repair immediately. While they were tending to my heater, I realized that my kitchen sink was leaking so they fixed that too. After making repairs, they followed up with a phone call to make sure we were warm.
We all know when you are having heating, air conditioning, or plumbing issues, YOU NEED A HUG!

Steffanie L.

New house. Dead furnace. Dave and Evan from Hug to the rescue - they were on time, polite and thorough. They had our furnace up and running in a short time. Our home warranty service had set us up with another company that had reviews that were fair at best. My husband found Hug and got them instead. Couldn't be more pleased.