Hug Plumbing Heating And Cooling

Cyndi B.

This has to be the worst time for my AC to stop working because we are experiencing a heatwave, but even worse than that is to have been referred to Hug Plumbing Heating and Cooling by my home warranty company. I called in a service request Friday night. I was informed that Hug would be working on my request and to contact them if I did not hear from them within 2 days. The next day - Saturday - I anxiously waited for Hug to call me to set up an appointment. Temperatures reached 105 degrees in Fairfield that day. I didn't receive a call. At the end of the day, I looked up Hug's website to see what their hours were and saw that they were closed on Sundays. I was really disappointed because I figured I wouldn't hear from them until Monday now. I also came upon some good reviews and bad reviews about Hug. The bad reviews were mostly about them being unresponsive. That worried me. But on Sunday, much to my surprise, I received a call from Hug and they scheduled me for the upcoming Tuesday after 10am. I was excited that they called to put me on the schedule but disappointed because Tuesday was 2 days away. The heatwave was expected to last for the next several days. But again, I figured there were a lot of people experiencing issues with their ACs and that it was a busy time. Today is Tuesday - the day of my appointment that was scheduled for after 10am. It is now 5:30pm. I have called them 3 times. I text messaged them and no response. The temperature right now is 104 degrees. At this point, I assume they will not be coming. I took off work today. I sat in my house all day in this heat for NOTHING!! If there was an issue to get to my appointment today, the courteous thing to do would have been to let me know, at minimum. Now, I have to schedule another appointment for who-knows-when in this excruciating heatwave and take another day of work off to be here for it. The WORST!! Who does that??

UPDATE!!

So after I wrote this review, I received a call from Dan at 6pm. He calls and asks me if I am still expecting him to come out for service. I told him yes! I took off work for them to come out here and I've been waiting all day. He told me that he was at the office and just read my review. He said that he didn't appreciate me ""ripping him a new one"" and not giving him a chance to come out to do the work. I thought to myself - are you kidding me??!! I've been waiting for 8 hours in 100+ degree heat. I told him I called several times and left messages. He told me that he doesn't have all day to sit around the office to answer the phone. (Umm...ok...but you have time to read Yelp reviews and respond to express your hurt feelings???) He then told me that he was going to tell his guy not to come out to my house to work on my AC (as if they were on their way! Yeah right!). I hung up after he said that because that's petty to me and unprofessional.

My thing is, if I wrote this review prematurely and he called to apologize for the delay and said they were on their way to service my AC, I would have removed this review and apologized as well. But instead, he called with lame excuses and decided not to do the work because of my review. I am frustrated and the fact that he did not address that makes me not want to give him my business or refer anyone to give him their business. I know plenty of other businesses that would provide way better service than this crap.

Ric N.

Called this company to do some work.... they never returned my calls... moving on to someone reliable

Matt C.

Very disappointed with Hug. We have been trying to get them to come out and repair our furnace. After 5 months of voicemails and them being non-responsive, we gave up. We were referred to them by our home warranty company which is possibly the reason they did not get back to me. Weird!

Joanne F.

Mark is the bomb. I was living a nightmare Total Electric is the worse took my money and ran leaving me with no A/C for days Hug to the recuse I am under warranty and Hug fixed my issues YAY!!!!

Robbie W.

Thank you mark and the team for helping us out! Hug was assigned to us through fidelity when our new house's A/C system broke down. They did a great job and we couldn't have asked for better service. I see some people leaving negative reviews and from what I see it if fidelity that you should be upset with. Not these guys. Thanks again!

Roger S.

I was referred to Hug Plumbing Heating and Air Conditioning by my Warranty Service. I left three messages for them and requested a call back. Obviously, the reason for the bad review is that they never called me back. Apparently, even though they sign up with a Warranty Service they don't want or need the work. I have called the Warranty Service and explained my displeasure with Hug and they have referred me to another company. Hopefully, this one is more responsive and reliable.

Emilie M.

Today we had an appointment set up to get our garbage disposal looked at. Needless to say it had to be replaced. Sam showed up during the appointment window, took a look at it and knew right away that it and replaced it. He was very friendly, professional, and did a great job! It took him probably 30 minutes to install the new disposal. I highly recommend this company. Thank you so much Hug Plumbing, you made this a painless experience.

Melissa K.

Dave was amazing and completely solved several heating problems at his site visit. Professional, fast, efficient, quality and knowledgeable work. Look no further than Hug Heating Services when you need expert HVAC work. I am a grateful customer and Dave has earned this review.

Lisa L.

This review is for Dave (he's the only person I dealt with from the company)
I moved into my home 10 months ago and have had the same problem with my AC since the middle of last summer. The AC unit was randomly shutting off and the fan would continue blowing hot air into the house. I had made FOUR other calls and technicians before getting Hug Plumbing assigned to us by our home warranty. They all said the same thing ""Nothing is wrong with it and it should work fine now I made an adjustment."" Well, that was never the case. Of course every time it has acted up has been in the middle of a heat wave. I even had an electrician come look at the breakers and yet nothing worked.

Once again in the middle of having 103 degree weather in Vacaville and no way to cool the house for my 14 month old, I found myself on the phone once again with my warranty company. I got a message saying I had been assigned Hug Plumbing. Dave called so quickly that day I was in shock. He was SO nice and extremely empathetic to the fact that I had a little guy at home and was trying to get out to me ASAP (The very FIRST person out of all the calls to really care that I had a baby in a 100 degree house by the way). He got out to our home within 24 hours, was super sweet and patient with my son (even when he tried to pull out some of his tools while Dave was explaining things to me *head smack*), all while what seemed to be teaching the young man who was with him about everything he was doing. I could go on and on about the amazing experience I had dealing with Dave. Really long story short, he came out, found the issue and fixed it. None of this ""I adjusted this or that"" No. He gave me an honest answer and honest advice. Thanks to him I have a happy and well rested toddler and a nice cool home when it's 100+ outside. Thanks again Dave!!!

Molly C.

Hug the plumbing came to our rescue yesterday! If you have Fidelity Home Warranty and have been assigned a crappy plumbers in the past due to slightly lower costs, except no substitutes and demand hug plumbing. After having been assigned two different plumbers from my home warranty company, finally we get one who is competent, considerate, efficient and respectful. Sam called us yesterday to say that he was in the area and saw our claim come through via Fidelity and could he come help us out. Boy did he ever. He assessed the problem quickly and did a great repair in a timely fashion. Can't say enough great things about these folks, I will definitely be asking Fidelity for them by name.