Hug Plumbing Heating And Cooling

Kelly O.

I do not recommend Hug because they did not return any messages I left before and after work was performed, did not fix the problem to completion and did not represent themselves professionally.

Hug Company technician came out to our home on a Sunday to fix the AC. We have a home warranty through Fidelity and called on FRIDAY for a service and the earliest anyone could make a service call to our home was Sunday. Our home has been over 90 degrees for over 72 hours now because of the AC outage. I called repeatedly asking if anyone could come earlier but no response. I always received the answering machine every time I called Hug, never a person.

The technician showed up in an unmarked truck. No signage for Hug Company on it. He did not wear any Hug labeled clothing. The tech said a power wire PG&E smart meter was melted and caused the issue. He disabled the smart meter. AC unit powered up and blew cool air. Powered down fine. Powered back up fine and blew cool air. WE PAID FOR THE SERVICE AS REQUIRED BY THE FIDELITY HOME WARRANTY.

I close all the windows in the house, go outside to let the house cool down. Return into the house one hour later. The AC in NOT WORKING. The temp inside the house is 88 degrees. I call Hug Company - get the answering machine, leave desperate message again. I wait 30 minutes, call again, same thing. No response. EVER.

It seems like HUG sends out subcontractors for their work. They do not follow up on poor service experiences or to get it right. I believe they would not call me back because I was a ""home warranty service request"".

I will tell you that this experience left me feeling that Hug Company is unethical and feel that they are operating a scam as a service provider for Fidelity National Home Warranty service requests. That's how I feel - I'm not saying its a fact.

[And as an FYI...I called Fidelity Home Warranty again to explain that the issue reoccurred less than two hours after Hug Company technician left and guess what? They can't get Hug Company to call back for a return visit. So now I have to pay another service fee for a NEW service provider who still hasn't call to schedule an appointment. Today is expected to be 101 degrees.]

Kevin L.

We had another company come to do a ""tune-up"" of our a/c system. They said there was ice building up on the pipes from the furnace and there may be a leak. I realized I still have the home warranty so I called them and they sent out Dave from Hug instead.

Dave looked at the ice build up and said our a/c unit is not design well to be split between upstairs and downstairs. It will always freeze up unless we take out one of the thermostats and clear some of the flaps of the ducts. He checked the freon level and read the label on the a/c unit in a few minutes and said everything is where it should be. He added a bit freon to top off. He said if there was a leak, we wouldn't be getting any cold air at all since the systems PSI is over 700 on each of the pipes. Dave is very technical and definitely knows his stuff.

Dave wrote up a very detailed report on the invoice. It is probably the nicest invoice paper I have ever received by any maintenance company. Very neat writing and took the time to explain on the invoice what he exactly did. He even wrote down a note for the filter size for me to replace, which might help with the ice build up.

I asked Dave if we need to do a ""tune-up"" or clean out any ducts each year, he said our machine is pretty new and there's not much to do except for changing filters.

Very honest, friendly and respectful.

I know they are not a local company for me, used them under the home warranty but I hope Dave can help us in the future again.

Pamela H.

I recently moved right before temperatures in the 20s hit the area. When I turned on the furnace...lots of noise and no heat. The warranty company hired another plumbing and heating guy from Marin County. What ensued was a comedy of errors involving changing my appointment time, not showing up, not calling as promised, missing parts, etc. Finally, after three weeks of no heat, Hug was contacted. They were professional, called to give me a date and time of arrival and then were able to come sooner than the original date. Within 45 minutes my furnace was working. The technician even repaired the door handle on my screen door on his way out. Friendly, knowledgable service. Highly recommended.

caroline m.

Evan and Dave are the absolute best! They are reliable, friendly, and honest. They returned my call about my heating issues after business hours and scheduled repair immediately. While they were tending to my heater, I realized that my kitchen sink was leaking so they fixed that too. After making repairs, they followed up with a phone call to make sure we were warm.
We all know when you are having heating, air conditioning, or plumbing issues, YOU NEED A HUG!

Steffanie L.

New house. Dead furnace. Dave and Evan from Hug to the rescue - they were on time, polite and thorough. They had our furnace up and running in a short time. Our home warranty service had set us up with another company that had reviews that were fair at best. My husband found Hug and got them instead. Couldn't be more pleased.

Ross M.

My Furnace came to the end of its life span and Hug Plumbing was hired by my home warranty company to replace it with a new one. Im very pleased with the professionalism that Mark displayed when here and his commitment to the job. He was here when he said he would be and the job took just as long as he figured. With that said, I was also able to meet the owner of the company witch made me feel even better about the work that was being done. One bad situation was turned into a great outcome by a great company.
Many thanks to you folks, keep up the great work.
Ross & Noel Mitchell
Santa Rosa

Kim T.

Great fast service! Our AC system broke as it was 94 out! We called at 4:30pm on a Friday and they called back in 20 mins and Mark was at our place within the hour. Showed the problem, repaired on the spot and found a work-around for an add'l issue so we didn't need to suffer with no AC thru weekend. Great attitude, very capable and reasonably priced!

D J.

I had a great experience working with Hug today. I called my home insurance yesterday for a leak and received a call back from Hug that very evening. Sam from Hug was able to stop by the very next day (today). He checked it out for maybe 5-10 min, then said he would pick up some items to fix it and be back in the afternoon to take care of it. The leak was not from my water heater which I had blindly assumed so I asked if he knew whether it was covered by my home insurance or not. He called the company to find out, which spared me a confusing phone call, and got it all straightened out and told me it was covered. Then he stopped by shortly after, fixed it in no time at all and showed me the much improved new piping. He was very friendly, professional, and efficient. I will definitely be calling Hug for any issues in the future. Thank you Sam!

Jason D.

After a lot of miscommunication between Hug and our Home Warranty company, the home warranty companhy eventually approved having Hug repair our broken faucet. Still waiting to see how it will come out, but pretty confident it will be good based on initial impressions.

Craig E.

I called and talked with Sam one morning due to a leaky shower. Originally, he was just going to stop in between jobs and give an estimate and come back later. But, he was able to show up, within an hour, evaluate, price and fix the problem in less than an hour. Very fair pricing and was nice enough to mention the deal on Yelp (which I had already purchased since the first phone call...but, nice of him anyways to look out and help the customer). If I have a problem again...they will be who I call. Thanks again.