Hug Plumbing Heating And Cooling

Mar P.

Very unprofessional company and unresponsive to customers. I was referred to this company through my home warranty insurance to fix my furnace. The man came with absolutely no tools went to my attic came back down within 10 min said the issue was fixed but couldn't tell me what happened why the furnace was blowing cold air or anything! When he left the heater was working so I overlooked my concerns. The next day the heater is out again. My home warranty tried reaching out they hung up in their face and didn't answer any other calls from them. I would not recommend this company at all don't waste your time it's not worth it.

Super T.

My experience mirrors many other reviews. They should really get out of the business of doing home warranty work. We were assigned to Hug and they didn't return phone calls and messages to schedule an appointment for over a week and a half, leaving us in limbo with nonfunctioning plumbing. Clearly it's not a priority for them to do this warranty work, which is understandable, but then why sign up to work with home warranty companies?

David S.

This review is for recent plumbing work. They were very responsive and came out to work on our toilet, which was flushing very weakly.

They cleared it out and also came back to replace a flapper. They needed to order the part.

Brooke M.

My home warranty pointed me to them. Called three times and left multiple voicemails over the past 1.5 weeks during the EXTREME heat wave whilst our AC went out. No call back, email or text responses at all. This is a common problem judging from the other reviews.

Courtney S.

Our heater was only blowing cold air. They came out through our home warranty. At first it was okay, they came out and made a repair. Then two weeks later the heater started acting up again. I called the home warranty company again and they told me the vendor would reach out within 24 hours. They didn't reach out. My husband tried to call. No return call. It was around Christmas so we waited TEN DAYS to hear back from them. On the 11th day I called and left another voicemail. On the 12th day I called our home warranty company, who called them - they didn't respond to them either. They dispatched another company who came out. The first company had installed the repair parts wrong AND blew one of our fuses. Mistakes can happen, but mistakes and not being responsive? NO.

Perry L.

My AC went out at the end of May, while the heat wasn't so bad. MMy warranty company sent this company out. Originally I was very pleased when the tech showed up and looked at my AC. He took a look and said that the entire system needed replaced, the pipes and inside blower also needed to be replaced. He would submit everything to the warranty company and when the new AC came in they would install the new system. IT ENDED THERE.

That was over a month ago prior to the 100+ degree weather getting hear. I understand being busy. But not returning phone calls and finally calling after 2 weeks with no response only to tell me they are still waiting on parts to arrive. Fine if that had been the case, but someone would call to say ""hey we are running a little behind and are busy."" That would be the professional/courteous thing to do. That didn't happen. After hearing that they were still waiting on parts, I called the warranty company who said we aren't waiting on parts we have been trying to get in contact with this contractor to ask a question. The warranty company said everything was covered and approved they just needed to confirm some information with the contractor but were unable to get them or leave a message because the voicemail was full. So the owner lied about waiting on the parts. I began to try for 2 weeks straight to get in touch with them and finally was able to leave multiple voicemails pleading with them to contact me ASAP as the temp was going to be in excess of 107degrees. CRICKETS yet again. I contacted the warranty company who tried while I was on the phone with them only to come back and say nobody is answering. So this is how you treat customers (who are treated just like family)??? Glad I am not part of this family then.

After the last attempt by me and the warranty company they reassigned it to another contractor and forwarded the company to their contractor relations department.

DO NOT use this company. If I could give NO stars I would. There is no excuse for this, taking a minute to let the customer know what is going on would have been the right thing to do. NO CUSTOMER SERVICE - DO NOT USE THIS COMPANY.

Heidi R.

Outstanding work and service. Max unclogged my kitchen sink that I have had trouble with for months. Highly Recommend his service :)

Trisha N.

My home warranty hooked me up with Hug and I won't lie I was a little nervous about them when just reading reviews. We got connected to them on Friday of Easter weekend and they called Saturday to set up a time. Even though they were busy they called the next day and arranged to come Tuesday. Thankfully we had an issue that could wait that long. Dan and his son came and were very professional. I appreciated his honesty and promptness of fixing our issue and he even helped explain things to me and fixed a small issue with my sink (the original issue was my tub). Overall I was very happy with the work and their company and would recommend them.

P W.

I was set up with Hug PH&C through my home warranty company a couple of weeks ago to service my central heating system. Hug contacted me and set up an appointment last week. The person who called said he would be there ""after 12"", but gave no window of time. I waited until 6pm and the technician never showed. I then called several numbers listed for Hug before someone picked up. I gave the guy who picked up the phone my address, and he told me that the technician might not have come to my house because the ""papers were stuck together."" I get it-accidents happen. Since we've had no heat in our house for a couple of weeks now (it's currently 45 degrees inside our home), I requested he call me back and let me know what time the tech would be arriving. He said he'd call the technician to find out and confirmed he'd call me back. That never happened. There was also no follow-up call the day after or even now a week later. I contacted my home warranty company again to request a different provider. I get that businesses are affected during COVID, but you would think they'd be doing their absolute best to try and survive. But to not even call a customer you had scheduled with that night, the following day, or even the following week...? I don't get it. In summary: unprofessional.

Jerry K.

I contacted Old Republic our Home warranty company about my air conditioner not working. The next morning i received a call form Hug and they said they would be out that afternoon. Which is pretty unbelievable because we were experiencing 104 temperatures and i am sure they were very busy. They arrived and had it fixed in about 15 minutes. Incredible customer service. I cant thank you enough for getting it fixed so fast.