Hub Plumbing & Mechanical

J C.

I was very impressed with the quality of service and the friendly, informative interaction. Rich showed me how to do a minor repair on a tub/shower toggle lever and he clearly explained how he was addressing a bigger problem with my thermostatic cartridge. It's always nerve wracking to have repairmen come to my home, but he made me very comfortable and he fixed the problems to my satisfaction. I will recommend HUB to my neighbors.

Hans I.

Sometimes we push along extra business to Hub Plumbing & Mechanical... jobs that we can't fit into our schedule. We are pleased to do this.... customers tell us that they are pleased with Hub's work...the crew is very clean and courteous. We will continue to pass Hub our overflow.

Dagney C.

Professional, kind, and honest! John is amazing helpful and knowledgeable.

I live in the village - My neighbors below have been complaining about a leak for the past year of living above them. I have no idea where the leak was coming from because we were dry in my Apt. The people my landlord always sent NEVER got the job done right, claiming it was the shower?!. After growing tired of constant complaints and disturbances I took matters into my own hands and called Hub plumbing. The entire time the leak was coming from the sink NOT the shower. Hub plumbing fixed the problem for a fair price- and ever since my life has been free of complaints from down below.

Thank you yelp, and especially, THANK YOU HUB PLUMBING :) I will never call another plumber.

Jay s.

I would like to be as fair as I can in posting this review. When you scroll through the list of reviews for Hub, there are scores of glowing 5-star reviews for customers who've had a great experience.
You look at the small handful of less than stellar reviews and think that those customers just caught Hub on an off-day, or were outliers in a generally positive experience.
For my part, I had initially posted a 2 star review as I was disappointed with the service and how they initially handled my situation. I had paid over $1000 to Hub to have my washer/dryer installed. The hookups were already there so they just needed to attach the hoses and install a floodstop valve.

It was easy to arrange the appointment and get all the required paperwork for my building. The communication was great and their guys came in and installed everything quickly.

A little too quickly though as they forgot a couple of crucial steps that were left off the installation checklist. I only found out a few days later when I went to run the washer dryer and nearly caused permanent damage to the machine because the shipping bolts were still attached which is a big no-no.

When I pointed this out to Hub, in a moment of exhaustion and stress they did not take responsibility and insisted over and over again that this wasn't their fault or their responsibility, but that they would fix it anyway.

After their guys fixed everything and removed the shipping bolts, they did apologize for the oversight and admitted to having forgot to complete some of the steps on the installation checklist. After a discussion with the master plumber at Hub, they also apologized for being quick with their judgement of the situation and not accepting responsibility initially.

I accept their apology and acknowledge that no-one's perfect and we all make mistakes.

I'm left with mixed feelings.

On the one hand, we all have bad days. We have all been overly defensive and wanted to deny responsibility for mistakes that we have made, especially when we are under a lot of stress and exhaustion.
On the other hand, it still happened and the apology and acceptance of responsibility only came after I initially posted a negative review.

Overall, I can't judge them that harshly and neither should you. But, I still think that they are way too expensive...because...i mean..seriously...over $1000 to install a washer dryer. In Boston, the same job cost me $200. Even with COLA for New York, that still seems high...

Xavier R.

EXCELLENT SERVICE! Had a emergency in my flat and they came in and literary saved my life! Fast, efficient workers, very organized and secure. Finding a good plumbing, or electrical service in NYC is such a challenge. Thank God I found these people! If you need fast, efficient job, at great prices, call these miracle workers! Very grateful for their life-saving job! 10/10 stars!

Hoseok L.

Ill start with the downside--i found them expensive, thus the deduction of a star. But, I guess everything is expensive jn NYC so there's that.

Now the upside: they responded to my condo in a timely fashion, when I had a horrible leak before i was leaving for the weekend. The plumber was professional and courteous, and coordinated with the building super to shut the line down so he could repair it. Turns out there was ancient and corroded piping behind my cabinet (which had to be demolished) and he replaced it with copper.

The total bill, $185.00 trip charge plus $650.00 for the repair seemed steep, but I have nothing to gauge it against as this is my first and hopefully last plumbing issue.

Overall would certainly hire again. Top notch.

Daniel C.

It really is hard to find great service in NYC, but when I do find it, whatever it may be, I stick with it. In this case, Hub Plumbing came to the rescue at my Hells Kitchen apartment.

The bathroom was being redone and the building made me install isolation valves, which was a surprise to me, and an added cost. The building plumber was slow and rude, so I looked up Hub and they expedited all permits and paperwork and had sign off three weeks after the job was completed. On top of that, the guys were polite and considerate of my time and apartment.

I wish all servicemen worked the way the guys at Hub do.

Laura M.

These good reviews must be bull**** because this company is HORRIBLE. To begin - I called and was told that there is a $185 service fee just to look at your problem and that IF they have to send someone back another day with new parts there would be NO ADDITIONAL $185 added to your bill... Ok fine, BUT then the guy comes out a looks at my shower faucet which and tells me that he needs to go buy a new cartridge to fix it... Ok... but then he says, the cartridge is going to cost $300 and that ""You might as well get it fixed today because you'll be charged an additional $185 if I come back out."" WTF??? So clearly I was told something very different on the phone and I'm sure this company just doesn't give a crap and will try to get an extra $185 out of you.

So I asked why the cartridge would cost $300 rather than $30 that it's listed for on Amazon. The guy called his manager to speak to me who was quick to speak to me in an extremely condescending manner. He said the $300 was for labor, overhead, etc. etc. Then I asked why there was no price transparency on his website but how the hell am I supposed to no if I'm getting ripped off? He next proceeded to 'explain' to me that his prices are made up - Just like if I were to buy a hamburger somewhere, ""WHERE DO THEIR PRICES COME FROM? Do you complain about them?? Blah, Blah, Blah...""

FINALLY after being sick of arguing I agree to the high fees, only to be told after 1/2 an hour that he couldn't fix the problem anyway. He claimed that he left the NEW cartridge in the shower faucet and did not charge me because he didn't fix the problem. WELL, one day later I found someone else to help and was promptly told that the cartridge in the faucet was NOT the new, but the old one. So I simply was lied to.

These people are rude and did not complete an apparently easy job because the guy that came out the 2nd day fixed it in 10 minutes.

Nick K.

Had a leak in the pipe under my sink, it didn't seem like a very hard job, unfortunately I'm not too mechanically inclined so I called them and they came the next day and got it fixed in less than an hour

Maria C.

I highly recommend Hub Plumbing. Very professional and work is top notch!!! Anytime you call for an emergency they call you back within minutes. I had a plumbing situation at work on a Sunday nite and within minutes hub plumbing came and fixed the leak.