Hope

Diane C.

Quintin was out today, to fix a leaky faucet. The communication prior to his arrival was almost overwhelming; I got updates all day and I wasn't even expecting him until this afternoon! He came in, looked at the problem, listened to my concerns and then went out to his van and came back with 4 different options. Of course, I chose the simple, least expensive one, but I'm sure I'll get another chance at it - the joy of older homes.
Great job!

Phil S.

We've had Hope Plumbing out a couple of times, and it's always been a great experience. Today we had them out to do some major replumbing for a bathroom remodel. Leon Hiepner was the plumber, and we recommend him highly. He took a look at our situation, explained various solutions and their cost, and worked diligently on the final choice. He had to work in the crawl space as well as ""above ground"", it did it all without tracking dirt around. We are pleased with the finished project, and recommend Hope Plumbing for your job.

Michael G.

If you are looking for a reputable plumbing company look elsewhere than Hope Plumbing. My experience with this company has been absolutely horrific. I was told by the plumber Caleb who came out to inspect the problem that my job would last one day, it ended up lasting 5. My sewer pipe had to be replaced which is a huge cost, but was reassured that it would be a one day job. Peter Reynolds the job site manager never communicated that it would be longer. Two days they guys showed up an hour late and I had to call Peter to find out where they were. He reassured me that he was going to take care of me and that Hope is a reputable company, if you have to tell people that you probably are not. From day one working with them has been a nightmare. Peter makes more excuses for his incompetence along with his crews. They also broke my neighbors tree and he is still waiting for them to replace it, it's been two weeks. My sidewalk where they had to dig up was suppose to be cemented over last week and was done today, and was just left with nothing around it for anyone to walk in wet cement. Not to mention the pile of debris that is left if the street from the cement contractors. I can't say one good thing about Hope plumbing but if you use them just ""Hope"" you get better service, but look elsewhere. The owner Jack Hope when contacted could have cared less about any issues. Awful company, awful customer service, awful representation of Indy.

Linda S.

The job required installing new plumbing onto original 1922 galvanized steel pipes and cast iron drains for a bathroom renovation. When the plumber tried to mate a galvanized steel pipe with a new pex pipe, the connection burst apart that very same night causing a lot of flooding and water damage. They then gave us the run around on the water and damage cleanup which could have been a LOT worse if we had not heard the pipes explode in the middle of the night and turned off the water. They then outsourced the clean up to Midwest who accused us of stealing one of their blow dryers. The plumber also upsold us a new "" modern"" washer drain which we really did not need and he proceeded to rip out an original beautiful 2 inch copper drain along with ripping out a portion of the stucco wall to install the new cheesey washer drain - with no plan, concern or knowledge on how to properly intall, or patch the stucco wall they ripped up. These new style drains are not fit for a thicker than standard stucco walls. So it still looks ripped up and terrible and we lost our beautiful copper drain.
We have a 1922 house and trusted them with their claim of ""Old house expertise"" but they sent a guy that did not seem to know how to make a reliable connection from galvanized steel into pex. He also used all clear pex instead of color coded red and blue pex with a smaller pipe size which restricted the water flow. After the job started standard expectations like color coded pex of the same pipe size as the galvanized steel were ""upgrades"". The plumber they sent was very cocky and rude about our concerns. I think they are probably a good company but are growing too fast and not being careful enough with their new hires. One time you might get a good plumber and the next time a cocky newby that has no clue how to work on old plumbing. I can't take the chance on them again. I appreciate their offer to try and win my business back but not sure how they can since they did permanent damage to our stucco wall which is still not fixed and when it is a roll of the dice of what quality of plumber they send out.

Kim O.

My husband and I couldn't have asked for a better experience from Hope Plumbing. Our home was built in 1952 and the previous owners ""rigged"" a lot of things (to make them just barely work) in the home including some of the plumbing. Our technician, Alex was knowledgeable, efficient, and very kind. He replaced our water heater quickly and came back several days later to evaluate why the water pressure in our shower was low. He diagnosed the problem, got parts, and completed the job same day within a few hours. Our shower has more water pressure than we ever knew was possible in the 8 years we have lived in our home! Thank you, Alex and Hope Plumbing! We have recommended Hope to friends and family, and would recommend them to anyone.

An excellent local plumber is infinitely better than having a big box company install equipment. Thank you, Hope Plumbing!

Sheila K.

We have a 16-year-old toilet that needed a new flush valve. After Benjamin Franklin plumbing failed to show the first time we called them, came without the necessary parts ( we had provided the manufacturer AND part number) the second time we called, then came back two days later without the correct flush valve, our daughter suggested we call Hope Plumbing, which she had used. Their employee Jeremy was at our home within an hour of our call and fixed the toilet promptly. Hope confirmed the appointment via text and email, sent another text when they dispatched Jeremy, and were entirely efficient.

I was really impressed, and I will absolutely use Hope Plumbing for my future plumbing needs.

Jeff M.

We engaged this company through an Angies List coupon. Be sure to read the fine print!
Originally scheduled the work between 8:00 and noon, to replace the guts of a leaky toilet. The Plumber arrived at 5:05 pm, looked at the toilet and said he needed a part (which I had tole the customer service rep originally) and that he would need to comeback because the supply store was now closed. Duh!
Then he asked for a $70 trip charge for his visit. When I expressed my dismay, having already paid for a coupon, he said it would be refunded when they did the work. I asked how much my total bill would be he told me $259.00 (to replace the guts of a toilet???)
I informed his that I wasn't happy and he said he'd have his supervisor call. Supervisor never did!
I ended up ordering $14 worth of parts on amazon and completed the job in 10 minutes.
This company is a RIP OFF. beware!

Jason W.

I had them come out to my new house last spring. I was having fumes coming out of the sink I was very concerned about. I thought it might be a water purification / ro unit underneath the sink. (I thoroughly explained this to the CSR over the phone). This young kid shows up very lackadaisical, kind of kidding around.. Tells me he'll remove the water purification system (maybe an hour job) for $750.00 dollars. Which is ridiculous. I'm talking to disconnect it and cap it, nothing else. The guy had no other suggestions whatsoever. Took my $70 bucks and sped off. Complete, utter waste of time.

(Edit: 4-10-2018 : Found Cornwell Plumbing out of Pittsboro via my neighborhood Nextdoor site. They did the exact job for $125. Literally took their tech 30 minutes to complete the work)

Don't get scammed.

Geoff G.

Hope Plumbing is thorough and organized- but you pay a very hefty price- they are far more expensive than other plumbers.

Kristen C.

As a landlord and as a homeowner I can not recommend Hope Plumbing enough to anyone, especially with an older home. From the office staff to the technicians, everyone is beyond professional and so pleasant to work with. I believe today was my 4th time working with them and they make my life so much less stressful when things go wrong. You will not be disappointed ever with this company. Thank you once again!!