Hope

Peyton H.

BEWARE. Hope Plumbing works on a 'contract' basis, not hourly. We saw the signs around the neighborhood and called to fix a dripping shower. Total time to fix the drop: 45 minutes. Total bill: $231 ($163 is the standard ""faucet"" repair). I called to check on why such a steep charge, thinking $100 would be reasonable. It was explained that ""all faucet repairs are $163, plus parts"". For such a minor job I recommend going with a handyman, not Hope Plumbing.

Scott M.

Gas was shut off by gas company because of a leak. Called Hope & Casey was out (on a Saturday) within 30 minutes. Casey found 2 leaks one outside & one inside. He fixed the one inside & told us to call them back to fix the outside one when not paying weekend rates. We could shut the outside one off with a valve. Casey later sent me a text asking if the gas company had arrived yet and if he needed to come by. The gas company had just arrived. Casey had fixed everything & gas back on, furnace back on! Will be using them from now on! Found them on Yelp.

Matt O.

They arrived less than an hour after I called, quick and professional repair, great pricing, great customer service.

Justin K.

Our agency previously had poor experiences with plumbers, so after perusing the web and finally coming to my senses and pulling up yelp, I came across Hope Plumbing.

I decided to give them a shot as we occupy a 100 year old building downtown Indianapolis, and we needed a quote on some repairs and some minor plumbing issues. They arrived within the hours they originally stated, which already exceeded my expectations, and the plumber was incredibly pleasant, professional and knowledgeable.

We have since used them on numerous projects and after having dealt with some of the big names in commercial plumbing I can tell you these guys are a fresh breath of air. We continue to rely on Hope Plumbing for all of our plumbing needs as they have professional staff, are sensitive to our work, and are a great value.

Ken B.

Great experience with both Yelp & Hope plumbing. Very professional and conscientious plumber identified the issue immediately and resolved it.

Janice Ann R.

I've never called a plumber before, so I was worried what my experience would be like. These guys were outstanding; they showed up when they said they would, even when my schedule kept changing. They called to let me know they were on the way. They explained to me exactly what I needed and what they were doing. They got the job done quickly, and I feel I was charged a fair price. Both Jonathan and George were knowledgeable and efficient; before I knew it, they were done and cleaning up. It was such a relief, and I recommend them especially to anyone with older plumbing. They really seemed to understand all the quirks of my antiquated pipes and drains.

Valerie M.

They came out within 2 days of our minor sink clog problem and did the job quickly and for a very fair price. I would definitely use them again in the future.

Rick B.

I was satisfied with the work I had done, but there was a disagreement about the value of an offer I purchased from Hope, and based upon how the owner handled it, I question his ethics. Hope sold to me a service charge and one hour of labor for $39. However, Hope does not bill labor by the hour, nor does Hope bill service charges. Hope charges by the service, which is common practice, as it has the labor and service charge built into the price. What is not a good practice according to a plumber's forum is stacking flat rate prices together. Once the plumber arrives and performs the first service, the other work should be billed by time and material only since a service charge is built into each flat rate service price along with an hour of labor. In 90 minutes, the plumber performed five ""services"" and I was given a discounted bill of $610, which included $20 in parts and $105 discount for the free hour of labor. In effect, I was billed for five service charges and five hours of labor. The owner did agree that the charge was too high, so he took off $50. If Hope assumes an hour of labor is $105 for discounting purposes, then I believe my bill should have been only $125, the hour of labor I bought plus the $20 in parts. That is a difference of $435.

The real kicker is that after the fourth service was completed, I asked the plumber if he could do one more service. It took him 10 minutes but he never told me it would be another $139.

The BBB issued an advertising challenge as they determined the offer I purchased was misleading.

The owner sent a $25 coupon this month to his customers asking them to consider posting a review for him on Google, so beware. He even sent a link. I was on the electronic mailing list being a one-time former customer.

Despite the owner's comments below, I can back up all of my statements with proof. I did alter one review as Mr Hope was upset I compared him to a thief,but no one forced me to do so.

When you decide to hire a business, problems come up and you should be aware of how a problem may be handled.

John S.

I live in Seattle but have a rental home in Indianapolis. During the great polar vortex of 2014 where temperatures were well below zero for days, I had a pipe burst in the garage. Tenants shut off the water. I found Hope from yelp and I'm thrilled to have found my go to plumber for any future needs.

They handled my call professionally and immediately. They scheduled me into their stand-by list as they were overwhelmed with demand. (Having so much demand was actually a comfort to me - kinda like going into a busy restaurant - if they didn't have any customers it's a decent sign they aren't good plumbers).

They showed up when they said they would, completed the job quickly and efficiently, and explained the repair over the phone to me. Our tenants were very pleased with their professionalism, work, and expediency. They also didn't charge extra even though they were in super high demand (and could have).

I highly recommend them.

Reggie L.

Had a few small leaks around the house in our half bathroom, kitchen and master bath. Saw solid reviews on Yelp and decided to give Hope a shot. Very friendly when scheduling appointment and was scheduled promptly so I thought this was a good sign.

When the technician arrived at our home he was able to fix our problem in our half bath with no problem. But when it came to the kitchen and shower fixtures which were leaky (both Moen products). We were told these parts were not available and could not be fixed. He did take that time to try to repair the shower but it was worse when he left and I ultimately had my money refunded for this. Also, the parts that he said were not available I was able to pick up at Lowe's and order from Moen direct.

The experience was very odd, it seemed like he didn't want to work on Moen products and spoke negatively about them. Hope was nice enough, as I said to refund part of my money and offered to send a different technician to my home but at that point I could not trust any further.

Ordered the parts on my own and figured out how to make the repairs myself. May have been an isolated case but this is the type of experience that makes it difficult to trust service providers in the first place.