HomeWorks Plumbing Heating & Air

Bart P.

We received a text to come out for a complimentary water heater tune-up. The guy arrived and immediately told us the water heater needed to be replaced even though the water heater was not leaking, no issues with hot water, and wasn't making any noises. He also went around the house to all the sinks and told us all of the shut off valves were seized and needed replacement. I went around and checked myself and they worked just fine. He quoted over $7000 to replace everything. I asked him the price for just the water heater and he said $4000. I asked him why so expensive considering you can buy a good water heater at Home Depot for $500-$800. After stumbling over his words, he finally said it was because that their water heaters are industrial strength and they handle all warranty work. So in other words they are building any future repairs to you upon the initial cost. I called around and was quoted $1500 for a similar water heater installed. After reading the reviews here its obvious this company is a sham. I have now discovered their 5 star reviews on Google are fake. Otherwise its people who don't realized they have overpaid. Never use this company. I had them out simply because last year our 2 year old AC stopped running. I thought they did a good job. But now after this experience I wanted to check the pricing on what they did and sure enough I way overpaid. All I needed was a AC capacitor. This part sells for $8-$45 and I have been told by another company that is installing our $1500 water heater that this part installed runs about $80-$150. I paid $400 and that was with a $300 discount for my AC being under warranty. The original price was going to be $700. They are nothing but scammers. BEWARE! DO NOT USE this company.

Chuck Z.

They are scammers. The technician spent less than a minute looking at my leaking water heater and 30 minutes sharing anecdotes while supposedly preparing an estimate for replacement. The estimate to replace my 50-gallon water heater was $3,000 for a standard tank version or $10,000 for tankless. When I said I'd need time to look over the offer, he called his ""manager"" on his phone, who immediately took $300 off the estimate. This is a big red flag since it merely confirms their estimate is inflated to begin with.

I called half a dozen other plumbers and got estimates for the $3,000 option from $1,600-2,400 and for the $10,000 option for around half that. The only reason I used Homeworks was because they were the only plumber with same-day availability. Frankly, the $89 service call fee was a rip-off, but at least I didn't get scammed out of a thousand bucks.

The technician also lied to me by saying it would cost me more if I didn't do the work the same day because he would have to ""be paid twice"" for coming back out the next day. This was a lie because later when I declined the service and paid the $89 fee, he told me that if I change my mind and have them do the work in the future, they will credit me back the fee.

Note that one of the first questions the technician asked me while chatting me up was what I do for work. I suspect they ask that to calculate how much they think you will be willing to spend. He also asked if I had been aware I needed a new water heater, likely to gauge whether I would have any idea what a fair price was.

Also, as others have said, it seems obvious that most of the reviews on Google are fake. They have 3 times as many reviews on Google as the next most for any plumber in my area.

Sylvia L.

Disreputable company. They fixed a leaky faucet a year ago and it cost almost $1000 and they put a big hole in the bedroom wall and didn't fix it. Thought that was excessive. They recommended additional work which we declined. They came back recently for a free furnace inspection. Said the furnace was leaking acidic water and CO and it needed maintenance. Gave us the choice of plans costing $2485 to $5157. The furnace is only 1 year and still under warranty. Called the furnace company who came and inspected it and said there was nothing wrong with the furnace. They also said that Homeworks is known to recommend unneeded work and not to use them.

Eugene R.

These guys send me junk mail between once and twice a week. I have asked them so many times to remove me from their mailing list but they won't honor my request. If this is how they treat potential customers I can't imagine how they treat actual customers.

Nancy D.

I have no idea why they have so many positive reviews except if people are gullible and don't get multiple bids. Had to pay $50 to have a plumber come to my residence and scam me with grossly inflated price quotes and a very likely attempt to scare me to think it was much more complicated that the work may be. Cost quoted to replace a kitchen faucet was 4 times more than another plumber quoted. Beware!

Angela L.

Came to repair water heater and told us the entire tank needed repair and that our softener needed replacement as well. The tech took apart everything and we canceled the service as a second opinion told us otherwise. Softener was working as I told the tech, who is not a licensed plumber. He tdid not put the softener back together and he cut the pipes to the heater and took the copper piping. We ended up having to replace the water heater because of how everything was cut when all it needed was a new gas control box replaced. Also we now have to purchase a new softener as we cannot get it working again. And we were still charged $900!!

Do not use this company as they lie and try to get you to replace things that are not broken... the tech tried to tell us the softener caused the rust to parts of the water heater.... its water it will eventually get some rust... its not caused by the sofetner!!!

Lauren P.

We called Home Works to see if they could come disconnect the kitchen faucet and garbage disposal in our kitchen before we had countertops replaced, as well as the return job to install new faucet and disposal. We were charged $116 for the initial disconnect which we gladly paid, and were told it would be anywhere from $1,700-$2,900 for the new faucet and disposal installation (which we had provided). I let our plumber know that we would be getting further quotes, as that was not what we had budgeted for. After receiving 3 quotes under $1,000, we went with Jake the Plumber who quoted us $581 for the kitchen faucet and disposal hook up. When I called to let Home Works know I had found someone else to do the job, they told me someone would need to come to my home to get a signature stating that we wouldn't be going with them. I found it odd and asked if I could do it via email or over the phone and they said no, that's not how they do things and a signature was required. After multiple issues with scheduling, our original plumber came by the house a couple days later and he told me did NOT need a signature, just a verbal confirmation that we didn't want to hire by them. So another day I rearranged my schedule for them, when I could have just done this over the phone. Such an odd company policy that in my several years of home renovations and discussions with many others, should not be a requirement if I'm not hiring you. Jake the Plumber came out to take care of the install and they were surprised to find that Home Works had cut the hose from the dishwasher to the drain, instead of just detaching it, something they needed to replace for us now on a dishwasher that was installed less than 2 weeks ago. It makes me wonder if that's why they charge so much. I will say, our plumber from Home Works was very nice, he wasn't pushy or anything like that. I just don't trust a company who cuts a line unnecessarily, and then quotes 2-3x higher than all others we spoke to.

Michelle B.

Home Works offered a ""complimentary "" boiler tuneup, which they used as tactic to upsell major repairs ($10k) or replacement ($15k) of our boiler. The tech red tagged our system and said it was leaking carbon monoxide. Because of the sales pressure I got uncomfortable and got a second opinion from our neighborhood heating and cooling company. Their tech has 20 years experience and said Home Works was full of BS. There was no carbon monoxide leak, but did need repairs of $2500. Obviously we went with the second opinion.

Stay away from Home Works when it comes to and hvac work.

Larry M.

Leaky valve flooded townhome. Got HomeWorks though a referral service that promised the best in town. I thought as long as plumber is here, I would have him replace 3 other valves as a precaution. He quoted me $499 for EACH valve. I would have kicked him out, but was desperate to get leaky valve fixed immediately. It took him 15 minutes and he was on his way. I asked him to email me an estimate for the 3 other valves intending to post to yelp, but didn't get one. All the one star ratings are deserved. Maybe even over rated.

Rosanne W.

We would give HOMEWORKS A NEGATIVE NUMBER !!!
Deceptive Trade Practices and Refusal to submit a Warranty Claim to Carrier.

In June 2022, our furnace started leaking water and the AC stopped working. Matt from HOMEWORKS replaced the blower motor & control panel and charged us $3,252. He also said the outside AC Carrier unit was low on pressure and gave us an estimate of $1,257 for that work. We asked him to submit a warranty claim because our furnace was under a Carrier 5-year warranty. He said another dept. was in charge of submitting warranty claims. The furnace leaked again the next day. Matt came and said the tray under the AC coils was cracked and gave us an estimate of $4k to replace the AC coils & suggested that we buy a new system. We declined to have HOMEWORKS do any additional work.
A KB Service tech came the next day. He said the reason the AC stopped working earlier was because the blower motor failed, which caused ice to build up on the AC coils; ice melted and dripped onto the blower motor. He said the furnace filter (which was less than a week old) was bent and the blower speed was set to 1700cfm, when it should have been set at 1200cfm. He fixed the blower speed and said the water leaked because the high fan speed caused water to spray off of the AC coils rather than dripping into the tray below the AC coils. He said there was nothing wrong with the AC coils or tray. The KB tech also checked the outside AC unit and said it was just fine. The KB bill was $300.
We sent HOMEWORKS a notice of cancellation of the invoice for $3,252 and a notice of cancellation of the $14 monthly charge for their service plan.
Despite our requests to HOMEWORKS to submit a warranty claim to Carrier HOMEWORKS has refused. The only reason given for their refusal was because the parts were wet. That is an excuse. I talked to Barb with the Warranty dept. at Carrier. She said that HOMEWORKS was an authorized Carrier dealer & should have submitted a warranty claim & that we could not submit a warranty claim. She said the work needed to be performed by a licensed tech with factory parts. Likely, HOMEWORKS failed to follow proper protocol & did not use factory parts or a licensed tech for the work. If HOMEWORKS had informed us that they would not submit a warranty claim, we would not have had them do any work at all. This is deceptive trade practices, designed to collect as much money as possible from us, the consumer. HOMEWORKS also tried to trick us into unnecessary expensive repairs or replacement of our furnace and AC unit that was less than 5 years old. HOMEWORKS has offered to refund the $300 paid to KB, which is not acceptable.