HomeWorks Plumbing Heating & Air

Rich S.

We recently moved into a new home with a 17 year old furnace that appeared to not have been serviced in a few years. It worked but also often felt cold in the house.

HomeWorks arrived and gave my hearing and AC the once over. The furnace needed some repairs. The tech explained the AC was in great shape. Our furnace was operating but not efficiently and the explanation lined up with why we were not getting good amounts of steady heat (which we did not tell them in advance.)

We felt no pressure. The cost seemed reasonable to us. Sure we could have price checked but it's 17 years old. Why fix pieces on an old system that could still break down and also didn't offer all the things we wanted in a furnace, especially living in MN.

They presented options and we felt no pressure. We made the decision to get a new furnace. They presented three options all which were very reasonable and in line with anything you'd expect a decent furnace to cost and we chose upgrades we wanted that they mentioned weee additional and not necessary if we wanted to keep the price down. I didn't feel oversold.

Make your decision. Trust your gut. Maybe this company isn't for you but they worked well for us. It's easy to write a bad review but there are also plenty of good experiences and ours was one of them. We will happily use them again.

Joan C.

I had a service contract with Home Works and was scheduled for a water heater inspection. I was told I needed a new anedode (?) which I could see was worn. He quoted me a price of $430 to replace it. Fortunately, a friend was here when the guy was doing the inspection. He told me not to do anything yet. My friend then looked up the part that was needed and the price range was $20 to $40!!! I was shocked and dismayed that this type of business practice is being utilized. I'd say - Stay Away from Home works!!! I've learned not to trust anyone.

Sharon M.

I contacted HomeWorks and two other plumbing companies for an estimate for several plumbing projects. I had no experience with the company and didn't know anyone who did. The estimator made a big deal about putting on his shoe protectors when I said he didn't have to. He said, ""Oh, we HAVE to wear them."" Everything was focused on how much they cared about their customers and took care of the customers' homes as if they were their own. Then he proceeded to quote me $12,000 for my projects. Other well-rated, reputable plumbing companies' estimates were less than 10% of that (less than $1200). Really? Just how dumb do you think I am? Today, I was flushing my water heater and noticed that he'd slapped a sticker on my water heater that says, DO NOT REMOVE and has their number on it to call for maintenance. We never even hired these people. They want 10 times the amount I should have paid. I guess they have to charge more for their expensive marketing campaigns and vehicle wraps. Sorry, your marketing budget is not my problem. Beware if you're female and/or have what appears to be an expensive house. Also, I can't believe the difference between their Yelp rating and their Google Reviews. Something seriously hokey going on with the Google reviews. Shysters.

Arjun K.

I had the company do an inspection on a furnace at a home I recently purchased.

The technician I worked with was very pleasant and helpful. At the end of the visit he recommended $950 repair on the furnace, plus a $1900 ""clean up"" on the boiler.

The boiler had already been inspected by another company, Burnomatic, which came highly recommended. I checked with them, they insinuated I was being scammed. I also checked with two other repair companies on the furnace. The same repair was estimated at $400-500 by one company and $250-300 by another.

Seems like this company is using polite techs to build reporte with homeowners, and attempting to gouge them. Def one I plan to avoid

J J.

I've used this business in the past and have been, and continue to be, very impressed with their individual technicians. However, I'm more and more disappointed in the company as a whole, to the point where they will no longer have any of my future business. Don't read my whole review - just know, they scheduled a visit that was unneeded, and they offered no remedy for being late.

My poor experience today started with making an appointment *this company* had already advised me on. I reiterated the special circumstances, just to be sure there was no confusion or issues when they arrived to perform the service. Unfortunately when the technician arrived, 40 minutes late of a 2.5 hr appt window without any notification they were running behind schedule, they had none of that information nor the ability to perform the repairs. Mind you, they only arrived after I called to ask for an ETA and the scheduler told me they'd ""like"" to keep me on the schedule, but it may be another 2 hrs....

Now, back to my scheduling, I may not have used the exact technical terms but I provided more than enough information, as I now know, for them to tell me over the phone that they no longer perform that service. If nothing else, I wish the receptionist would have picked up on the very specific details I was providing to consider escalating my questions before simply telling me that it would be no problem to complete the requested service same day.

In any case, when I contested their trip fee based on my appointment window being missed and completely unnecessary I was directed to the founder/owner of the company who basically told me 'gas is expensive, you need to pay'.

They have my $89 for a trip fee, but they do not have this or any future business.

Jack M.

Honestly... I don't like to give bad reviews but when my water heater quit I called what I thought was a local provider but apparently Homeworks purchases their phone numbers when they no longer operate. My issue wasn't with the quality of the work but it's clear their business model is to see how high they can get the estimate. Their favorite mantra is 'you are not in code'! The bottom line is I paid a LOT more to replace my water heater with HomeWorks! Find a local highly rated company!

Megan K.

After being a HomeWorks customer for multiple years, our latest experience left us feeling very negatively about the company. 

During our seasonal boiler tune up, our technician flagged a variety of issues that needed to be addressed, specifically, that our chlorine level was elevated and that our boiler was leaking carbon monoxide, which led us to believe that the work needed to be done immediately (which it was, prior to them pulling a permit).

After having the work done, we connected with several other plumbers/companies to get a second opinion as the cost was high for the work performed. Multiple sources indicated that the cost for the work was exorbitant and that they were skeptical with that work itself was as critical as the technician led us to believe. 

We contacted HomeWorks to raise our concerns and were continually handed off to different people, each saying they needed to connect us with their manger or other team member. We did not receive calls with the information we were looking for until we threatened to dispute the claims. At that point we were told that the company has taken people to small claims court before for doing so, and the manager would contact us by end of day to discuss the situation. We did not receive a call from him at any point, and when we called to follow up we were told he had left for the day. 

In the end, we did not dispute the claims and paid for the service, but overall feel the experience was predatory. The tactics used to get us to agree to the service immediately felt dishonest, the pricing unreasonable in comparison to competitors, and follow up experience to be extremely lacking. 

The work may very well have needed to be done in such an urgent manner and the company may have had good reasoning for the pricing, however the way they handled the situation made us feel that they lack honesty and integrity.

Jeffery T.

When I called for an appointment, I only asked for furnace cleaning and tune-up. Nothing else. I was not interested in any additional products or services. I did not appreciate the 20 minute sales pitch. I will not be using HomeWorks again.

Tanya Y.

WARNING - Homeworks is not trust worthy. I had them out Nov 22, 2021 to identify a leak in my furnace. Homeworks told me the collector box and feed tubing was heavily clogged beyond repair. Homeworks said it will be $499 for the new parts and I provided a credit card. A few minutes later I was told they are unable to get the part. He said all suppliers are out of it and unable to order it. Then said my only option was to buy a new furnace and had their sales person come out. Next thing you know I'm spending $14,000 on a new furnace. After the Homeworks tech (Rath) and sales person left I had a bad feeling, none of this made sense. I called another company and they found the collector box part immediately but only 1 in stock and sent me a picture to confirm it was the same part, and it wasn't. Turns out the Rath the Homeworks tech was calling the drain trap a collector box. Not only did he misinform the name of the part that is needed he lied that it could not be found. The other company I used cleaned the feeding tubes and the drain trap. No replacement of parts needed. Leak was actually caused by something else entirely. Homeworks lied about the name of the parts I suspect because they knew it was harder to find but if I looked for it on my own. Then they tried to cheat me out of $14,000. I spoke with Scott who says he is the manager and he apologized and would speak with his tech and sales person and would refund my $499 I provided for the unneeded and incorrect part. I email Scott (he requested) the write up/invoice provided by the other company exactly what was the issue was. I never heard from Scott after this and its now been 2 weeks and they have not refunded me the $499. DO NOT USE THIS COMPANY. As a side note, the other company I did end up using fixed the issue for $150.

Marisa C.

Homeworks Plumbing Heating and Air utilizes unethical and exploitative business practices. They 'red tagged' our furnace and quoted us thousands of dollars for cleaning and repair. The job requires a $130 part plus a few hundred dollars in labor. We extracted ourselves with just a $50 service fee. Please be aware that engaging this operation for a simple job will result in a laundry list of 'fixes' delivered in an urgent and frantic manner. You will be handed a stack of papers, supplied with 'data' about CO levels, shown photos of 'tests' (some which were not even of our basement/furnace). Better Business Bureau and the MN Dept of Labor have been advised of this operation. In fact, in 2020 they took government action against Homeworks because of their tactics:

""On August 3, 2020,  the business entered into a Consent Order with the Minnesota Department of Labor and Industry. The Consent Order settles allegations that the business violated Minn. Stat. 326B.08, subd. 11 (b) (2) (8) (9) and 326B.45, subd. 1b (2018). Under terms of the Consent Order, the business agreed to be prohibited from using misleading photographs, scare tactics and/or intimidation when inspecting possible plumbing issues in a Minnesota consumer's residence or commercial property, and they are prohibited from red-tagging a consumer's equipment as a sales tactic unless there is a life safety issue that the business can fully support. In addition, they agreed that Andrew Ryan is prohibited from performing plumbing work unless he receives direct supervision by a licensed master or journeyworker plumber and Thomas Ryan shall ensure that all individuals who perform plumbing work on behalf of the business are properly licensed or registered and are actual employees of the business and comply with supervision ratios. In addition, the business shall ensure that all future license application, forms and communications with DLI are accurate and truthful.  The Consent Order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law.""

Steer clear and spread the word.