Home-Tech

Laurie B.

Our Kitchenaid dishwasher hasn't been drying dishes for the past month. The red light comes on when the heat cycle comes on. Three different techs have been out and all diagnosed different issues. The second one stood in my Kitchen and yelled at me (Osvaldo). Another nice young man came out today and took apart the dishwasher. He said that the problem is that the model of Kitchenaid I have doesn't have a fan drying feature despite having a heat dry option. This seemed odd to me since the machine dried before. I immediately called Kitchenaid and they confirmed that the model of Kitchenaid I own does have the heat dry fan that runs on the heat dry option. This is disturbing to me that Home-Tech is either supportive of techs that save them money or they hire techs that are not knowledgeable. Btw, this isn't the first tech I have had out oin the past year that was rude. I am disappointed to say that I will not be renewing my contract after being a long-time customer.

Victor R.

A short summary Ther service is acceptable, but they overcharged me on a large sales order, played game promising a refund that never came, then billed my credit card without authorization on an order they never invoiced on. Beginning over six months ago, Home-Tech over-billed me close to $2,000, and despite constant promises they have not refunded any of it. (the issue has varied over time: beginning with over-billing around $850, that grew with changes in the items delivered and returned.) They frequently promise a refund (promised again last week), but then change their minds offering a litany of excuses, often reusing ones already resolved. They only offer theses excuses after I again ask. Each time they change their argument and laugh about the situation. So, bottom line is: they overcharged me an amount that started around $850, rose to $2,000 and may have settled around $1,000, and they evade all my attempts to get any of it back. Their key player is Timothy VanMeter (Appliance Sales Manager (239-433-3344 X242). As for requested resolution, last week their billing department promised to return around $1,000. If they come through, I will accept that as """"close enough."""" Since they have reneged before, I am asking that they stick to the promise this time. The had also said the Company CEO, would call to hear my full complaint. I still desire this, That is the short summary, they made the whole story quite complicated as part of their smokescreen. Here is a fuller story: The amounts and timing are complex, as are their list of excuses, but the total issue is simple. They over-billed me and made no attempt to refund any of it. Full Story: Home-tech gave me a proposal totaling $5,813.84 I rejected one refrigerator for around $-845.00 so they were to deliver $4,968.84 They delivered the reduced order and charged my credit card for the full $5,813.84. And - they did not send me any actual invoice. Only after months seeking an actual invoice did I discover I was overcharged. Mr. VanMeter resisted my request for an invoice, saying he, himself, lacked the records. While all this was going on, the matter became confused by three other issues: 1) I ordered and received a refrigerator for my garage - Again no invoice, - but a proposal of 834.96 - and credit card charge of 805.82 2) Up until last week there was no question surrounding this item. However, Mr. VanMeter now says this charge & proposal are not linked. He says the charge was a different matter. Again, there was never any invoice to me of the other matter. And, since I was never invoiced, I did not authorize their use of my credit card on this item. But I am currently willing to accept these changed facts. 3) home-tech appeared unable to install the Microwave. - Either they really could not or really did not try - Either way, they agreed to take that item back and credit it, So, at that point our refund due was the original $ 845.00 Plus the Microwave $1,027.00 $1,872.00 And, after many pushes I received this email from Mr. Van Meter. """"I am putting in your refund to accounting today of $1968.12 and next week we will pick up the microwave in the garage. Thank you and sorry about the headache."""" It, of course, never came. Last week their billing department promised to mail me the $1,027.00 for the microwave. I said I would accept. I do not expect that to happen.

Joe M.

For the last two years I've had a service contract with Home-Tech. I was lucky and had no problems with my appliances. I did have to remind them to come out and check my A/C as per the contract. In January my hot water heater died and I had them replace it. I thought the price of $1,654 was high for a small hot water heater but was assured it was worth it. When the technician removed the old heater it leaked rusty fluids on my outside cement walkway, staining it. The technician tried to spray the area but it didn't help. I have called the company three times this week, starting on Monday, asking for the general manager Ryan. He finally returned my call today (Thursday). In January they did come out but were unable to correct the problem. Ryan explained that one of the staff had been told to call me and I answered that I had asked for him to return my calls, not an employee. I was also put on hold twice and had my call dropped after holding for over three minutes. Long story short Home-Tech's customer service is poor, starting at the top. I chose not to renew my contract. Hopefully there is a company out there that believes in customer service,

Duane G.

lies and lies. they took me for $170 and then wanted my cc for $800+ in parts that they didn't know if were availible or not.

Ro C.

Called them about a U-line under counter refrigerator. The Tech was supposed to be here between 12-2pm. Never received a call when he did not show up. I called them and was told he was running a little late. He """"should be here within the hour."""" He did not show up within the hour. No further notice was provided to me. The Tech didn't arrive until 4:30 pm. Then said he needed a part. I paid their full fee - even though it should have been reduced because he was HOURS late and then only here for 10 minutes. Got an email 3 days after that saying the part was no longer available so it could not be fixed. Today I got a call from the company to ask if I had received the email. He said part unavailability happens a lot with U-line. I asked him why they didn't tell me that about U-line when I made the appointment - since they obviously know there are issues? They charged me $169 for making me wait HOURS and then the guy was here less than 10 minutes and then they couldn't do anything to fix the problem. At the end of the call he asked if he should have a salesman a call me about buying a new one! OMG! How obnoxiously crazy is that. At the very least he should have offered something to me for the inconvenience. I would NOT buy anything from them! Nor will I ever recommend them!!!

Judy R.

Why is it that my air conditioner always stops working or has problems on a Sunday night? Lol! It actually is not a funny situation. I was minding my own business and taking a nap. When I woke up my thermostat was blank and I couldn't believe it. I had a feeling something was wrong earlier today, when the temperature rose about 2 degrees and the humidity to 72%. But then everything went back to normal. So I called Home Tech! I have a contract with them for the last few years. They promptly sent somebody over within 2 hours! It seems that the drain backed up even though we recently had the unit serviced and cleaned. The gentleman quickly fixed the problem and let us know that there was a lot of slime in the drain. This is the best company that I have dealt with since I moved to Florida in 1975! Our appliances aren't that old, but we had service calls for the dishwasher and washer too. So if you're looking for a reliable, reasonable company to cover your appliances Home-Tech is the one! We love supporting our local community businesses!

Stephen B.

HomeTech replaced our evaporator coil in Sept 2021. Worked fine until early May 2022. They have had 5 different technicians out over the last 5 weeks. Each has diagnosed a different problem, each pointing back to the system being overcharged by 5lbs of Freon when the coil was replaced. They quoted a price for repairs that would cover the parts under warranty but not the labor. The labor that they did. We got a second opinion from another provider who agreed that not only did the overcharge lead to the failures but also that the freon installed during the coil replacement was contaminated. Their quote to do the work HomeTech recommended was $300 less. Their quote to do the repairs that they thought were needed was roughly the same price. 5 technicians, 5 misdiagnosis in 4 weeks. Each pointing back to the previous technicians incompetence... """"he should have done this"""".... """"Not sure how he missed that"""".... Don't bother talking to Chuck Williams, Ryan, or Tom Rode. None are willing to provide any customer support or come to a reasonable agreement. EG... when we requested Ryan provide us with our service history file it was not delivered in the time he indicated and, when I followed up, his justification was that the person responsible for fulfilling such requests was out of office, had no back up, it would take another week and, while he had the systemic access to the records, he was """"not going to do it."""" Further, Ryan was also unwilling to price match for the work HomeTech said was needed to repair the damage that they caused. Do NOT do business with HomeTech. If I could give them zero or negative stars I would. I repeat, DO NOT DO BUSINESS WITH HOMETECH. -Stephen Brooks

Gerald L.

Our homeowner's association has a service contract with Home-Tech to cover the two air conditioners in our clubhouse. One of the A/C units that was installed in 2016 has failed. They say parts are not available for the repair and refuse to honor the service contract. Instead, they want over $4000 to replace the entire unit. They are giving us some BS story on why the A/C is not covered by the service contract. I will update this review after our Association attorney gets resolution.

Cody Z.

We have a new home warranty contract through HomeTech, and we are so glad that we have it! Our washer recently stopped working, so we called HomeTech, and Matt came out to take a look and ended up having to order a bunch of parts for the repair. The parts would only be a few days, which is good considering the current world we live in. The next day, Tim from the appliance sales division called and offered us a good sum of money towards a new washer if we wanted to forego the repair. We decided to take them up on the offer and we got money towards a new washer and dryer, delivered and fully installed with new hardware. I would very much recommend HomeTech to anyone who is purchasing a new home for the peace of mind for their appliance and A/C.

Nancysellscolonial A.

I don't mind the $99 service charge...I don't mind the $35 an hour fee... what I do mind is getting charged $184 for a dryer belt that cost $34.52 !! Outrageous and absolute highway robbery. I will definitely not give this company any referrals at all !!