Home-Tech

Jose C.

i had a very bad experience with hometech company after pay 442.39 they did not fix my water dispenser and they ask me for another 200.00 some dollars to fix it. and saying i need a new water line is true i need new one because they mass up the water line i never had a leak and when they came a first time they didn't complain about the water line otherwise they will bring one with them . imagine pay around 700 dollars to fix a water dispenser . of course i have to call another company that's the only way i can get my water dispenser working again watch out guys

Megan S.

These people need to be investigated. Seems like the same story over an over when you read the reviews. We were lied to as well and told that we would have it fixed in two days and two days later we called to Follow up. Were told that the parts were on order. Later that afternoon someone called to say it would cost way more than what we were told and that they need a cc to order the parts. Lol. Run away from these folks. They are criminal. We live Punta Gorda and we were for sure services if that's what u call it by these ppl.

Bill K.

Very disappointed in quality of service. I am not going to renew service contract and may sue for refund.

Jason S.

We received a home tech warranty as part of our home purchase at closing. A couple of months after the closing our air conditioner stopped working. We called Home Tech, who diagnosed the problem as old age and said the unit needed to be replaced. I asked what was wrong with it and why it could not be fixed, and was told that it was just old and past it's useful life. At this point all the tech had done was pretty much flipped the breaker on the air conditioner and turned the thermostat on and off. My house was at 90 degrees and home tech told me the air conditioner was working properly for a unit that old. It had been cooling my house to 76 the a couple days before. I called another company to come out for a second opinion and they told me the fan motor needed replaced. I called home tech to let them know what was actually wrong with it. Home tech finally agreed to replace the fan motor, and my air conditioner has worked fine since. Home tech then contacted the person who purchased the home warranty for us to complain about how much it had cost them to fix the air conditioner. Now that I am ready to replace the air conditioner, because yes, it is old, loud, and inefficient (yet still working properly with a replaced fan motor) I will not be calling home tech.

Teresa G.

This company is freaking ridiculous wtf?!? I asked them to come out and repair my shower they couldn't figure out the make and models so I took them another two weeks to order the part and then tell me they couldn't schedule me for another two weeks do not use this company they are freaking ridiculous! And I do not appreciate the outrageous charge they tried to charge me for this.

Stephen S.

RIP OFF. ***$8000 AIR CONDITIONER. Five repairs in 2 years. Still not right. Only now they want to charge $159 for a service call. I guess the 100% parts and labor warranty is not really a 100% parts and labor warranty. Their home warranty is even worse...if that's even possible. STAY AWAY. YOU'VE BEEN WARNED..

Michael M.

On 5/9/19 a Home Tech serviceman inspected my 14 mo. old($540-new) Kenmore washer that had stopped working. His diagnostics( cost $99 trip charge) indicated that I would need a new door and motherboard with an estimate to repair of $ 500.( pretty excessive for a washer I had paid $540). Not knowing better I reluctantly agreed to proceed and wait for the parts come in. On 5/22 serviceman returned and repaired my washer. My brother in law from Texas was visiting me during this repair. He was concerned with cost to repair a $540 relatively new washer and asked the serviceman to break down his hand written invoice of $ 647.46 by parts and labor. He asked him to show and leave him the parts that were replaced and and to give him a breakdown on the labor. He told me that this reasonable request would require office approval. He spoke with Ryan in the Fort Meyers office and was told the estimate on 5/9 was really a flat rate quote for parts only($ 500) and that the additional charge for labor ($147.41) was understood.I found his position justifying a complete charge of $746.41( 5/9 plus 5/22) for a 14 mo. old ($540 new) washer totally ridiculous!! The serviceman left the replaced part with me. Boy were my suspicions justified ! I checked out the cost of the part online- a latch that cost $ 50.11- not the motherboard and new door on the original estimate. I was completely deceived at best and criminally robbed at worse!! What legitimately should have been a $ 150-250 total charge cost me $746.41. I am demanding an apology and a refund of at least $ 500. In the meanwhile I will advise as many consumer advocates as possible of this serious breach of business ethics until this matter is resolved. Kay Goff ( I wish they had a rating below 1 star!!)

Renee W.

These people came out in October to fill the air with Free-on. They charged $285 and 6 months later, when called again for the same problem, they said my credit card was declined in October so they needed to double charge in order to fix it. NOT!!! Why wouldn't they call if that was true. They put $570 through on my credit card, but I have proof the first charge went through and was NOT declined. These people are CROOKS and should be investigated. Renee

Diana W.

This was a very bad experience w/ Home-Tec Bonita Springs, FL. I called for a broken switch repair on my 3 year old dyer. They did not want to repair the switch but wanted to sell me a new one! I said, no I want it repaired if for no other reason than I had a new floor and did not want it potentially damaged, not to mention the cost difference. They said the repair would be $150 for the part and would be in in 3 business days or less, this was on top of the $175.00 house call (THEY PUT THIS IN WRITING) and then they took another $100 deposit to assure that I would not cancel the parts order. They said they would order the part right away which they did not do, late the next day a very rude woman called and said that the part would cost $200 more than they had estimated, at that point my dryer was taken apart so I said to go ahead under duress. I called day after day and Twelve days later, I still had no dryer! Beware, this firm is a perfect example of a bate and switch scheme. I finally got my dryer repaired after lots of inconvenience to me and calls to them. I would never use them again. I should of read the better business reviews where you see how worthless their warranty program is that they PUSH HARD!

David C.

Hometech is essentially a scam. We purchased a service contract 2 years ago. Within 3 months we had an issue with our AC unit. They came out and said it was a drain but that wasn't covered by the contract, so we paid and they said it was fixed... This same problem reoccurred 4 times over the next year. Finally at the end of last summer they came out and it stopped freezing up. However, last month the wall downstairs under the air handler started to bubble and water began leaking through. We called Hometech and they sent a technician out who said, the drain float had just been adjusted all the way up so it wouldn't freeze but that's what caused the spillover into the wall. He took pictures of the damage and told us """"Chuck"""" would be in contact. Soon a field supervisor came out and said they didn't think they would fix the damage. I called a contractor who came out and said, given the amount of water, the unit had been leaking for over a year. We spent 2 weeks trying to get in touch with Chuck... Finally someone who sounded like an eighth grade dropout left a message on my wife's phone with statements like """"we ain't responsible"""" and """"not gonna fix it"""". If you go to their Facebook page, you can see how many people have had similar experiences.... Seems to be quite a few here on Yelp as well. I'm thinking there's probably enough people to consider a class action suit or merely to put our stories on every form of social media until these scammers are out of business. If you are looking at HomeTech as a possible service providers, I suggest you look at the responses to these reviews... Constantly pretending to care and address issues (when they can't find a loophole in the contract to blame), yet the same types of comments keep appearing. Calling to talk to them is pointless... you get the run-around for weeks and when you finally do hear back it's someone who sounds more like Bubba the ditch digger than a customer service representative.